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Reliable Nissan - Service Center

Albuquerque, NM

4.1
917 Reviews

917 Reviews of Reliable Nissan - Service Center

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November 06, 2024

This dealership is extremely helpful with any issue or questions I have. They’re also very fast with working on your vehicle More

by layla sandoval
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Nick Anaya
5.0
This rating includes all reviews, with more weight given to recent reviews.
Nov 07, 2024 -

Reliable Nissan responded

Layla, thank you for your fantastic review! We're thrilled to hear that our team has been helpful and efficient in addressing your needs. Your satisfaction is our priority, and we appreciate your trust in us!

November 06, 2024

I can't complain, even though two days turned in to seven days, I didn't know it was a big job, over all, they did a awesome job. More

by ddeejjaaxx33
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Ramon Mendoza
5.0
This rating includes all reviews, with more weight given to recent reviews.
Nick Anaya
5.0
This rating includes all reviews, with more weight given to recent reviews.
Manny Garcia
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Steve Vigil
Nov 08, 2024 -

Reliable Nissan responded

Thanks for your understanding! We appreciate your patience during the process and are thrilled to hear you’re happy with the final results. Your feedback helps us improve and keep delivering awesome work!

November 04, 2024

They do appointments which is very convenient and they always honor the time in which you scheduled for service is accurate and speedy and they’ll give me a Lyft ride down the road to my daughters house, More

by LITTLELALA09
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Nick Anaya
5.0
This rating includes all reviews, with more weight given to recent reviews.
Nov 05, 2024 -

Reliable Nissan responded

Thank you! We're thrilled to hear you appreciate our appointment system and timely service. It’s great to know the Lyft rides have been helpful for you. Your feedback motivates us to keep delivering the best experience possible!

November 04, 2024

They have really bad service they don't help The costumers about coverage of the car More

by KENIAPEREZ505
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Car service
Nov 05, 2024 -

Reliable Nissan responded

It’s important to us that each customer fully understands their vehicle coverage and feels supported throughout the process. Please know that we’re committed to improving, and we want to address your concerns directly. Our Service Director, Steve Vigil, is available to discuss your experience and make things right. You can reach him at Svirgil@vtaig.com, and he’ll be more than willing to assist.

November 03, 2024

I hand had very positive experiences at Reliable. The service is great, and the employees are helpful and kind. More

by CHRISML7354
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Ramon Mendoza
5.0
This rating includes all reviews, with more weight given to recent reviews.
Nov 04, 2024 -

Reliable Nissan responded

Thanks for the awesome feedback, Chris! We're thrilled to hear you had positive experiences with our team. We always strive to provide great service, and your kind words mean a lot to us. Looking forward to seeing you again soon!

November 02, 2024

Excellent service and friendly team. They completed the service on time, it wasn’t too long. More

by wendy_mros
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Ramon Mendoza
5.0
This rating includes all reviews, with more weight given to recent reviews.
Nov 04, 2024 -

Reliable Nissan responded

Wendy, thank you for your wonderful feedback! We're thrilled to hear you had a great experience with our team and that we met your expectations on time. Your satisfaction means a lot to us, and we look forward to serving you again!

November 01, 2024

They were the best in town Yeahand I would go back to buy my next truck More

by josuegomezrod
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Dominic Salazar
5.0
This rating includes all reviews, with more weight given to recent reviews.
Kenneth Sorensen
5.0
This rating includes all reviews, with more weight given to recent reviews.
Laura Myers
5.0
This rating includes all reviews, with more weight given to recent reviews.
Sammy Saavedra
5.0
This rating includes all reviews, with more weight given to recent reviews.
Kim Gutierrez
5.0
This rating includes all reviews, with more weight given to recent reviews.
Gabriel Moya
5.0
This rating includes all reviews, with more weight given to recent reviews.
Ramon Mendoza
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Phu Nguyen, Reece Robinson, Lanika Billie
Nov 04, 2024 -

Reliable Nissan responded

Thanks, Josue! We’re thrilled to hear you had such a great experience with us. We can’t wait to help you find your next truck. Your support means a lot to our team!

November 01, 2024

I was told 2 hrs to wait for diagnosis and quote. 6 hrs later still nothing, most horrible service, lying to me saying my vehicle was already in the garage when it was still parked in the yard!! My More

by EVILMISSY13
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Nick Anaya
1.0
This rating includes all reviews, with more weight given to recent reviews.
Nov 04, 2024 -

Reliable Nissan responded

We strive to provide transparent, timely service, and it’s clear we missed the mark in your case. Your trust is extremely important to us, and we’d like the chance to address these issues in detail to make things right. Please reach out to our Service Director, Steve Vigil, at Svirgil@vtaig.com, who will personally assist you with your concerns.

November 01, 2024

This dealership has great people working for them, but the operation of approaching customer service is a little sluggish. But the personnel service that Nick gave me was over and beyond customer care wh More

by GAR_JEREMY@YAHOO.COM
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Nick Anaya
5.0
This rating includes all reviews, with more weight given to recent reviews.
Nov 01, 2024 -

Reliable Nissan responded

Thank you for your feedback! We're glad to hear that you had a positive experience with Nick and that he went above and beyond in providing excellent customer care. We appreciate your understanding regarding the pace of our operations, and we’re always working to improve. Your support means a lot to us, and we look forward to serving you again!

November 01, 2024

Customer satisfaction comes with staff that understands what it means to the customer. You need to do a lot of things in you service department. Customer focus. How do you handle customers? I hate going pl More

by rindonejj
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
David
Nov 04, 2024 -

Reliable Nissan responded

Thank you for your feedback! We appreciate your insights on customer satisfaction and understand how important it is to have a knowledgeable and attentive staff. We strive to improve our service department continually and take your comments seriously. Please reach out to Steve Vigil, our Service Director, at Svirgil@vtaig.com. He would be happy to discuss your concerns and work towards a better experience for you. Thank you for giving us the opportunity to improve!

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