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Reliable Nissan - Service Center

Albuquerque, NM

4.1
621 Reviews
Call Service Center (505) 715-5905

621 Reviews of Reliable Nissan - Service Center

Sort by
June 18, 2024

In for oil change, no car wash was offered. Otherwise service was quick and great. More

by AJLOPE04956
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Steve Vigil
5.0
This rating includes all reviews, with more weight given to recent reviews.
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Jun 20, 2024 -

Reliable Nissan responded

Thank you for your feedback! We're pleased to hear that you had a quick and great service experience at Reliable Nissan. We apologize for the oversight regarding the car wash not being offered during your visit for an oil change. At Reliable Nissan, we aim to provide thorough and attentive service, and we appreciate your understanding. If there's anything else we can do for you or if you have further feedback, please feel free to let us know. We value your business and hope to serve you again soon.

June 18, 2024

They were polite, they worked hard, they fixed the problem with our car, and they let us know when the work was done (before closing same day!). More

by lenzoalexander
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Briana
Report | Print
Jun 20, 2024 -

Reliable Nissan responded

We're delighted to hear about your positive experience at Reliable Nissan! Providing polite and hardworking service is a priority for us, and we're thrilled that we could efficiently resolve the issue with your car before the end of the day. Keeping you informed throughout the process is important to us, and we're glad we could meet your expectations in that regard. If there's anything else we can assist you with or if you have any further feedback, please feel free to reach out. We appreciate your business and look forward to serving you again in the future.

June 17, 2024

Rick would call to update me with my vehicle status. Took longer than expected to get it fixed and he offered me a rental which Stephanie got me in in less under 20 min of being there. They were both gr More

by REAL_REYNA
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Rick and Stephanie
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Jun 20, 2024 -

Reliable Nissan responded

Thank you for taking the time to share your experience at Reliable Nissan. We understand that while the repairs on your vehicle took longer than expected, you were impressed with the service you received from Rick and Stephanie. We appreciate your feedback!

June 16, 2024

Went in for an oil change and spoke with Briana Salazar who was friendly, caring and knowledgeable. She not only treated me like an important customer but treated me as a friend although I’d never met her More

by RAY_MARES
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Steve Vigil
4.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Briana Salazar
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Jun 19, 2024 -

Reliable Nissan responded

Thank you for taking the time to share your positive experience at Reliable Nissan! We were thrilled to hear about your interaction with Briana Salazar in our service department. At Reliable Nissan, we strive to create a welcoming and informative environment for all our customers, and it sounds like Briana went above and beyond to achieve that for you!

June 16, 2024

Nice work but the wrong battery was put in my key fob. Also battery died 2 weeks after visit. More

by Wende.schwingendorf
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Craig Stewart
5.0
This rating includes all reviews, with more weight given to recent reviews.
Steve Vigil
5.0
This rating includes all reviews, with more weight given to recent reviews.
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Jun 19, 2024 -

Reliable Nissan responded

Thank you for taking the time to share your experience at Reliable Nissan. We sincerely apologize that the wrong battery was installed in your key fob and that it died only two weeks after your visit. At Reliable Nissan, we strive to provide exceptional service and ensure every detail is correct. We understand your frustration with this situation. We look forward to regaining your trust and exceeding your expectations in the future.

June 16, 2024

Overall the service was excellent. My only issue was the fluids were not topped off, along with a courtesy car wash was not done. The service to check out was disjointed and the techn More

by genesspecialtys
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Ramon
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Jun 19, 2024 -

Reliable Nissan responded

Thank you for taking the time to share your recent service experience at Reliable Nissan. We appreciate you acknowledging that the overall service was excellent. We are committed to continuous improvement, and your feedback is valuable to us. We hope you'll give us another chance to demonstrate the high level of service you deserve!

June 15, 2024

Had to go back to services. oil was leaking. Was not sealed correctly. Could have blew up engine More

by DEBORAHFORKNER
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Steve Vigil
2.0
This rating includes all reviews, with more weight given to recent reviews.
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Jun 21, 2024 -

Reliable Nissan responded

Thank you for contacting Reliable Nissan regarding your recent service experience. We sincerely apologize for the serious issue you encountered with an oil leak after a service visit. To regain your trust and address your concerns, we would like to connect you with Steve Vigil, our Service Director. Steve can be reached directly at Svirgil@vtaig.com. We value your business and hope to demonstrate our commitment to providing exceptional service in the future.

June 15, 2024

Really good service and great people's whi work there thanks for everything u guys do More

by KOWAKRIP3411
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Josh
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Jun 18, 2024 -

Reliable Nissan responded

Thank you for taking the time to share your positive experience at Reliable Nissan! We truly appreciate your kind words about our service and staff.

June 15, 2024

Everything seems to run smoothly It was easy to make an appointment. Work on the car was done quickly and I was notified about other work that had to be done. More

by danielkarner
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Briana
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Jun 18, 2024 -

Reliable Nissan responded

Thank you for taking the time to share your positive experience at Reliable Nissan! We're thrilled to hear that everything about your recent service visit went smoothly.

June 15, 2024

The service is usually good, but it always seems that they are understaffed. Haven't been offered a car wash last three times I've been in. Nissan recall brought us in. Otherwise only come here when abso More

by rmillsalb
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Josh
Report | Print
Jun 19, 2024 -

Reliable Nissan responded

Thank you for taking the time to share your feedback about Reliable Nissan. We appreciate you acknowledging that our service is usually good, but we understand your frustration with our recent staffing levels and the lack of car wash service during your past three visits. We look forward to regaining your trust and exceeding your expectations in the future!

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