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Reliable Nissan - Service Center

Albuquerque, NM

4.1
621 Reviews

621 Reviews of Reliable Nissan - Service Center

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July 24, 2024

The service is very professional, Briana is very courteous and professional. I appreciate the service rendered to my car. The ambiance of the waiting room is very nice and clean. I will recommend Re More

by reynaldo
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Briana - Five Star
Nov 07, 2024 -

Reliable Nissan responded

Thank you so much for your kind words! We're thrilled to hear that Briana provided you with courteous and professional service, and that you enjoyed our waiting room. We truly appreciate your recommendation and look forward to serving you, your friends, and family in the future!

July 20, 2024

Josh McKraken was very helpful and very polite. His assertiveness and work ethic to make sure we were taken care of was amazing. More

by nicola.ibarra09
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Josh McKraken
Jul 25, 2024 -

Reliable Nissan responded

We’re thrilled to hear that Josh McKraken provided such exceptional service! His dedication to ensuring your satisfaction is commendable. Thank you for choosing Reliable Nissan!

July 20, 2024

Usually I like this location but this time the amt of my estimate doesn’t add up to what I paid which was about $100 more even with the extra charge of the oil change. Also, When I signed the paperwork at d More

by Cindy
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Damian Perez
Jul 29, 2024 -

Reliable Nissan responded

Thank you for sharing your feedback. We sincerely apologize for the confusion and inconvenience you experienced. To address this issue and discuss it further, please reach out to Steve Vigil, Service Director, at Svirgil@vtaig.com. We value your business and want to ensure we make things right.

July 20, 2024

The staff is very professional, polite, understanding and on top of things. Thank You All More

by genesspecialtys
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Steve Vigil
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Damian Perez
Jul 25, 2024 -

Reliable Nissan responded

We're delighted to hear that our team provided you with such a positive experience! It's wonderful to know that our staff's professionalism and understanding made your visit enjoyable. Thank you for your kind words!

July 19, 2024

I called 3 times to find out if they would replace the transmission or CVT filter while performing the service. The service advisor never called me to verify the replacement. We were told it has no filter More

by Roy Boy#44
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Abdul Kebe
5.0
This rating includes all reviews, with more weight given to recent reviews.
Raymond Sanchez
5.0
This rating includes all reviews, with more weight given to recent reviews.
Steve Vigil
4.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Damian Perez
Jul 29, 2024 -

Reliable Nissan responded

Thank you for taking the time to share your recent experience at Reliable Nissan. We sincerely apologize for the frustration caused by the lack of communication regarding your CVT filter and the missing locking lug nut from a previous service. Please reach out to Steve Vigil, Service Director, at Svirgil@vtaig.com to discuss your specific experience further. We appreciate your feedback and hope to demonstrate the high level of service you deserve on your next visit.

July 19, 2024

I wouldn't have gone to a dealer for an oil change except for the coupon they sent me as a nice gesture for having a recall repair done prior. The coupon came as a flier & assumably it was to give them a cha More

by Kreadiii
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Steve Vigil
2.0
This rating includes all reviews, with more weight given to recent reviews.
Jul 29, 2024 -

Reliable Nissan responded

Thank you for taking the time to share your recent experience at Reliable Nissan. We sincerely apologize that your oil change service did not meet your expectations, particularly in terms of wait time and communication. We would like the opportunity to discuss this further and learn more about your specific experience. Please reach out to Steve Vigil, our Service Director, directly at Svirgil@vtaig.com. Thank you for bringing this to our attention.

July 19, 2024

No contact, no one knew who anyone was. No feed back. It took probably two days longer than it should which almost wrecked my vacation. On the good side, they worked well with my 3rd par More

by drcmanspeaker
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Brianna Salazar
Jul 29, 2024 -

Reliable Nissan responded

Thank you for taking the time to leave a review about your recent service experience at Reliable Nissan. We apologize for the lack of communication and delays you encountered during your visit. To address your concerns about communication and delays further, please reach out to Steve Vigil, our Service Director, directly at Svirgil@vtaig.com. We appreciate your feedback and the opportunity to improve.

July 19, 2024

Learned to be alert and look at old receipts to make sure I didn’t recently have the service. Also learned that making an appointment doesn’t matter because making an appointment only means that “it gets you More

by Ciprie1001
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Steve Vigil
4.0
This rating includes all reviews, with more weight given to recent reviews.
July 19, 2024

Issac was so kind he help me with my oil change. Well I was waiting he kept me updated with my car. He has such great customer service! More

by NEOMI GARCIA
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Issac
Jul 24, 2024 -

Reliable Nissan responded

Thank you for your fantastic review! We're delighted to hear that Issac provided you with excellent service during your oil change. Keeping you updated and ensuring you had a great experience is our priority. We appreciate your kind words and look forward to serving you again at Reliable Nissan!

July 02, 2024

Thank you reliable Nissan for the outstanding work you do and thank you for the great purchase of my new vehicle More

by loidavigil
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Zach Roybal
Jul 07, 2024 -

Reliable Nissan responded

Thank you for your kind words! We're delighted to hear that you had a great experience purchasing your new vehicle with us. Our team at Reliable Nissan is dedicated to providing outstanding service, and your satisfaction is our top priority. Enjoy your new car, and if you need anything else, please don't hesitate to reach out!

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