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Reliable Nissan - Service Center

Albuquerque, NM

4.1
609 Reviews
Call Service Center (505) 715-5905

609 Reviews of Reliable Nissan - Service Center

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November 13, 2024

Came in and they had taken something off my car and lost it i called to ask if maybe they forgot and nothing More

by Serenan88@gmail.com
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Nick Anaya
1.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Billy
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Nov 15, 2024 -

Reliable Nissan responded

We are committed to ensuring that each of our customers leaves with their vehicle in the exact condition they expect. To help us address this concern directly and locate a resolution, please reach out to Steve Vigil, our Service Director, at Svirgil@vtaig.com.

November 12, 2024

Lived the service Ramon gave. (Loved) the only thing is that the people in charge of processing your payment are quite the salesman. I suppose it’s part of their job. More

by KATHIE1977
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Ramon Mendoza
5.0
This rating includes all reviews, with more weight given to recent reviews.
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Nov 13, 2024 -

Reliable Nissan responded

Kathie, we’re thrilled to hear you loved Ramon's service! We appreciate your feedback about the payment process and understand how it can come off. Your insights help us improve, and we’re grateful for your support. Looking forward to serving you again!

November 12, 2024

Good communication. Quick turnaround time. Didn't like that there would be an extra charge to pay with credit card. More

by ORTIZCHARLES
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Manny Garcia
4.0
This rating includes all reviews, with more weight given to recent reviews.
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Nov 13, 2024 -

Reliable Nissan responded

Thanks for your feedback! We’re glad to hear you appreciated our communication and turnaround time. We understand your concerns about the credit card fee and will take your input into consideration as we strive to improve our services. Your insights are valuable to us!

November 12, 2024

Mr. David was very welcoming and helped us as soon as we parked and got out of our vehicle. More

by Michelle Galaviz and Robert Galaviz
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
David in Service Department
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Nov 13, 2024 -

Reliable Nissan responded

Thanks for your kind words, Michelle and Robert! We're thrilled to hear that we made you feel so welcome right from the start. We aim to provide excellent service, and it’s fantastic to know we hit the mark. Looking forward to your next visit!

November 12, 2024

David was polite and took good care of me, he is one of the best service people I’ve had. More

by ISISCAZARES14
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
David
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Nov 13, 2024 -

Reliable Nissan responded

Thank you! We're thrilled to hear about your positive experience with David. Our team strives to provide exceptional service, and it's wonderful to know he made a great impression. We appreciate your kind words!

November 12, 2024

The people have been great and the service is also good I have had three oil changes and each time they have been on time. More

by TOMASITAGALLEGOS
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Craig Stewart
5.0
This rating includes all reviews, with more weight given to recent reviews.
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Nov 13, 2024 -

Reliable Nissan responded

Thanks! We're thrilled to hear you've had a great experience with our team and timely service. Your loyalty means a lot to us, and we look forward to continuing to provide you with top-notch service on your future visits!

November 11, 2024

Nick Anaya is the THE BEST . He took care of me from the beginning and was extremely helpful More

by S.HOPKINS5
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Nick Anaya
5.0
This rating includes all reviews, with more weight given to recent reviews.
Report | Print
Nov 12, 2024 -

Reliable Nissan responded

Thanks for your awesome review! We're thrilled to hear that Nick provided you with such great support. Our team works hard to ensure every experience is top-notch, and it’s wonderful to know we hit the mark with you!

November 11, 2024

Clean shop and quick service , friendly staff. They gave me a couple options for my service. And even stayed late whole I was stuck in traffic More

by JDCARROLL47
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Manny Garcia
5.0
This rating includes all reviews, with more weight given to recent reviews.
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Nov 12, 2024 -

Reliable Nissan responded

Thanks! We're thrilled to hear you had a great experience with our team. Providing excellent service and options for our customers is our priority. We appreciate your kind words and look forward to seeing you again soon!

November 11, 2024

Between my wife and I we have had 5 Nissan Altimas, 1 Frontier, and 3 Rouges and never had any major issues with the vehicles. We also dealt with 3 different dealers over the years. Of the 3 the only ser More

by gbenn249
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Manny Garcia
1.0
This rating includes all reviews, with more weight given to recent reviews.
Report | Print
Nov 12, 2024 -

Reliable Nissan responded

We truly appreciate your loyalty to Nissan and value the trust you’ve placed in our brand over the years. We're sorry to hear that your recent experience with Reliable Nissan’s service department fell short of expectations, especially given the positive experiences you've had with other Nissan dealerships. Your feedback on service wait times, vehicle cleanliness, and loaner car availability is important to us, as we aim to improve every aspect of our service. We would like to address these issues directly and restore your confidence in us. Please feel free to reach out to our Service Director, Steve Vigil, at Svirgil@vtaig.com.

November 10, 2024

Friendly but it did take about a half a day for them to figure out coverage that was included with the purchase of my vehicle. More

by CAMERONWHEDON
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Nick Anaya
3.0
This rating includes all reviews, with more weight given to recent reviews.
Report | Print
Nov 11, 2024 -

Reliable Nissan responded

Thanks for the feedback, Cameron! We're glad you found our team friendly. We appreciate your patience as we worked to clarify your coverage. We're always looking to improve, so your insights mean a lot to us. Hope to serve you even better next time!

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