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Reliable Nissan - Service Center

Albuquerque, NM

4.1
605 Reviews

606 Reviews of Reliable Nissan - Service Center

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November 16, 2024

People are friendly and helpful. The dealership is clean and bright. I liked it there More

by tlucero57.tl
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Steve Vigil
4.0
This rating includes all reviews, with more weight given to recent reviews.
Ramon Mendoza
5.0
This rating includes all reviews, with more weight given to recent reviews.
Nick Anaya
4.0
This rating includes all reviews, with more weight given to recent reviews.
Manny Garcia
5.0
This rating includes all reviews, with more weight given to recent reviews.
Nov 18, 2024 -

Reliable Nissan responded

Thanks for the great feedback! We're thrilled to hear you enjoyed your visit and appreciated our team's friendliness and the dealership's atmosphere. We’re always striving to provide a positive experience and look forward to welcoming you back!

November 16, 2024

I waited for 3-1/2 hours for a recall correction. After waiting I was informed the the recall was not loaded in to the module and I would have to come back in 2 weeks to do it all over again. More

by paulstanislawski23
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Steve Vigil
3.0
This rating includes all reviews, with more weight given to recent reviews.
Ramon Mendoza
3.0
This rating includes all reviews, with more weight given to recent reviews.
Nick Anaya
3.0
This rating includes all reviews, with more weight given to recent reviews.
Manny Garcia
3.0
This rating includes all reviews, with more weight given to recent reviews.
Nov 19, 2024 -

Reliable Nissan responded

Waiting 3-1/2 hours only to find out the recall correction wasn’t completed as expected is understandably frustrating. Your time is valuable, and we regret that this situation caused such an inconvenience. To ensure your concerns are addressed thoroughly, we encourage you to reach out to Steve Vigil, our Service Director, at Svirgil@vtaig.com.

November 15, 2024

Went very well. Would recommend Reliable Nissan to friends and family. Thank you for the excellent service. More

by estorey01
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Ramon Mendoza
5.0
This rating includes all reviews, with more weight given to recent reviews.
Nov 18, 2024 -

Reliable Nissan responded

Thanks for the great feedback! We're thrilled to hear you had a positive experience and appreciate your recommendation. Our team is dedicated to providing excellent service, and your support means a lot to us!

November 15, 2024

The best service personnel in the business, friendly and professional. My vehicle was perfectly serviced. More

by Tomj505
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Abdul Kebe
5.0
This rating includes all reviews, with more weight given to recent reviews.
Paul Bateman
5.0
This rating includes all reviews, with more weight given to recent reviews.
Dominic Salazar
5.0
This rating includes all reviews, with more weight given to recent reviews.
Steve Vigil
5.0
This rating includes all reviews, with more weight given to recent reviews.
Nov 18, 2024 -

Reliable Nissan responded

Thanks for the fantastic feedback, Tom! We're thrilled to hear you had such a great experience with our team. Providing friendly and professional service is our top priority. We look forward to assisting you again in the future!

November 14, 2024

I am glad they were able to identify that I had a bad battery, however when they installed the new battery all sensors needed to be reset, I had low tire pressure and they didn’t fill them, I would think More

by ashchaveS45605
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Steve Vigil
2.0
This rating includes all reviews, with more weight given to recent reviews.
Ramon Mendoza
3.0
This rating includes all reviews, with more weight given to recent reviews.
Nick Anaya
2.0
This rating includes all reviews, with more weight given to recent reviews.
Manny Garcia
2.0
This rating includes all reviews, with more weight given to recent reviews.
Nov 18, 2024 -

Reliable Nissan responded

We understand how frustrating it must feel to notice discrepancies on your receipt after leaving, especially regarding the tire rotation and the car wash. Your feedback is very important to us, and we’d like the opportunity to address your concerns directly. Please contact Steve Vigil, our Service Director, at Svirgil@vtaig.com so we can better understand what happened.

November 14, 2024

they charged me for rotating my tires then the receipt says they didn't rotate due to low thread, and i didn't notice till i got home, and they did not wash my car, they did nothing extra More

by HENRIETTASEDILLOVERNON
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Nick Anaya
5.0
This rating includes all reviews, with more weight given to recent reviews.
November 13, 2024

Came in and they had taken something off my car and lost it i called to ask if maybe they forgot and nothing More

by Serenan88@gmail.com
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Nick Anaya
1.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Billy
Nov 15, 2024 -

Reliable Nissan responded

We are committed to ensuring that each of our customers leaves with their vehicle in the exact condition they expect. To help us address this concern directly and locate a resolution, please reach out to Steve Vigil, our Service Director, at Svirgil@vtaig.com.

November 13, 2024

Service advisor was excellent. Got my vehicle checked in quickly, showed me to the waiting area and got me out the door in 50 minutes. One detractor though. The tire pressure was More

by Johnbrant11
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Dylan lucllano
Nov 14, 2024 -

Reliable Nissan responded

Thanks for the feedback! We’re glad to hear you had a positive experience with our service advisor. We apologize for the oversight on tire pressure and appreciate you bringing it to our attention. We'll make sure to address this with the team. Your satisfaction is important to us!

November 12, 2024

Lived the service Ramon gave. (Loved) the only thing is that the people in charge of processing your payment are quite the salesman. I suppose it’s part of their job. More

by KATHIE1977
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Ramon Mendoza
5.0
This rating includes all reviews, with more weight given to recent reviews.
Nov 13, 2024 -

Reliable Nissan responded

Kathie, we’re thrilled to hear you loved Ramon's service! We appreciate your feedback about the payment process and understand how it can come off. Your insights help us improve, and we’re grateful for your support. Looking forward to serving you again!

November 12, 2024

Good communication. Quick turnaround time. Didn't like that there would be an extra charge to pay with credit card. More

by ORTIZCHARLES
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Manny Garcia
4.0
This rating includes all reviews, with more weight given to recent reviews.
Nov 13, 2024 -

Reliable Nissan responded

Thanks for your feedback! We’re glad to hear you appreciated our communication and turnaround time. We understand your concerns about the credit card fee and will take your input into consideration as we strive to improve our services. Your insights are valuable to us!

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