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Reliable Nissan - Service Center

Albuquerque, NM

4.1
616 Reviews
Call Service Center (505) 715-5905

616 Reviews of Reliable Nissan - Service Center

Sort by
September 13, 2024

Quality work, although the guy who checked me in was by himself and to hustle More

by troelsendonovan
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Steve Vigil
4.0
This rating includes all reviews, with more weight given to recent reviews.
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Sep 17, 2024 -

Reliable Nissan responded

Thanks for your feedback! We're glad you appreciated the quality of our work. We’ll look into staffing during peak times to ensure a smoother experience for everyone. Your input helps us improve!

September 12, 2024

Job was done quicker than anticipated and earlier than scheduled so it worked out well More

by EILEENCHAVEZ142
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Not sure
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Sep 17, 2024 -

Reliable Nissan responded

Thanks for your feedback, Eileen! We're glad to hear that we exceeded your expectations with our timely service. Your satisfaction is our priority, and we appreciate you taking the time to share your experience!

September 12, 2024

Always helpful and attentive since I got my car almost 3 years ago. Good customer service. More

by Alinne Avitia
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Joshua McCracken
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Sep 17, 2024 -

Reliable Nissan responded

Thank you for your kind words! We're thrilled to hear that you’ve had a positive experience with our customer service over the past three years. It's our pleasure to be helpful and attentive to your needs. If there’s anything more we can do for you, please feel free to let us know!

September 12, 2024

Nice place. Cool waiting room. Complimentary coffee and drinks and snacks restrooms Nice environment and clean. More

by HERMANMONDRAGON
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Damian Perez
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Sep 17, 2024 -

Reliable Nissan responded

Thank you for the great feedback! We're glad you enjoyed our waiting area and amenities. We strive to create a comfortable and welcoming environment for all our customers. If there's anything more we can do to enhance your experience, please let us know!

September 12, 2024

It was nice and clean friendly environment nice cool waiting room and rest rooms with complimentary drinks and snacks. More

by HERMANMONDRAGON
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Steve Vigil
4.0
This rating includes all reviews, with more weight given to recent reviews.
Report | Print
Sep 17, 2024 -

Reliable Nissan responded

Thanks for the great feedback, Herman! We're thrilled you enjoyed our clean and friendly environment, along with the waiting room amenities. Your insights help us continue to improve, and we look forward to welcoming you back soon!

September 11, 2024

Disappointed that car was not vacuumed when they said they did. All other was good. More

by monval1234
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Don't know
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Sep 17, 2024 -

Reliable Nissan responded

Thank you for your feedback and for bringing this to our attention. We're glad to hear that you were satisfied with the other aspects of your service. We apologize for the oversight regarding the vacuuming of your car. This is not up to our usual standards, and we will address this with our team to ensure it doesn’t happen again. If there’s anything else we can do to make it right or if you need any further assistance, please let us know. Thank you for your understanding and for giving us the opportunity to improve.

Sep 17, 2024 -

Reliable Nissan responded

Hi, thanks for your feedback! We're glad you enjoyed the service overall, but we apologize for the oversight with the vacuuming. We’ll make sure to address this with our team to improve for next time.

September 08, 2024

Reliable Nissan service department is knowledgeable, professional and reliable. I trust them to work on my Nissan Murano. More

by DARARMIJO
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Abdul Kebe
5.0
This rating includes all reviews, with more weight given to recent reviews.
Paul Bateman
5.0
This rating includes all reviews, with more weight given to recent reviews.
Craig Stewart
5.0
This rating includes all reviews, with more weight given to recent reviews.
Kenneth Sorensen
5.0
This rating includes all reviews, with more weight given to recent reviews.
Raymond Sanchez
5.0
This rating includes all reviews, with more weight given to recent reviews.
Steve Vigil
5.0
This rating includes all reviews, with more weight given to recent reviews.
Sophia Salazar
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Michael Bodie, Sean Cordova
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Sep 12, 2024 -

Reliable Nissan responded

Thank you for your kind words! We’re delighted to hear that you find our service department knowledgeable, professional, and reliable. Your trust in us to work on your Murano means a lot. If you need anything else or have any questions in the future, please don’t hesitate to reach out. We’re here to help!

September 07, 2024

very good customer service very helpful very knowledgeable. Would recommend them to anyone very professional. More

by ariel.richardson56
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Kasadi Deskin
5.0
This rating includes all reviews, with more weight given to recent reviews.
Kenneth Sorensen
5.0
This rating includes all reviews, with more weight given to recent reviews.
Steve Vigil
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Manny Garcia, Damian Perez
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Sep 12, 2024 -

Reliable Nissan responded

Thank you for your wonderful feedback! We're glad to hear that you found our customer service helpful, knowledgeable, and professional. Your recommendation means a lot to us. We look forward to serving you again and continuing to provide excellent service!

September 07, 2024

Brought my car in for an oil change. Whatever the techs did triggered three service alerts on my dash (not there before I came in!) They recorded my mileage wrong on their paperwork. Wh More

by mckeegms
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Steve Vigil
1.0
This rating includes all reviews, with more weight given to recent reviews.
Report | Print
Sep 13, 2024 -

Reliable Nissan responded

It's concerning to us that the service alerts appeared on your dashboard and there was a discrepancy with the mileage recorded. We take these matters seriously and want to address them promptly. Please reach out to Steve Vigil, our Service Director, at Svirgil@vtaig.com or 602-847-8536. He will be happy to look into this further and ensure we resolve any outstanding concerns.

September 06, 2024

Terrible sales, terrible service. Wouldn't recommend. Terrible overall. Not again. Over 40 days to get service from initial sale. More

by computersbywill
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Steve Vigil
1.0
This rating includes all reviews, with more weight given to recent reviews.
Sophia Salazar
1.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Many names not even listed. They fired my salesman, and left with NOTHING., Michael Bodie
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Sep 13, 2024 -

Reliable Nissan responded

We understand how frustrating it must be to have such a prolonged wait time. Your satisfaction is incredibly important to us, and we would like to address your concerns directly. Please reach out to Dominic Salazar, General Manager, at customerrelations@reliablenissan.com at your earliest convenience to discuss your experience in detail and work towards a resolution. We appreciate your patience and hope to have the opportunity to make things right.

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