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Reliable Nissan - Service Center

Albuquerque, NM

4.1
616 Reviews
Call Service Center (505) 715-5905

616 Reviews of Reliable Nissan - Service Center

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September 16, 2024

Good staff. Friendly. Got the job done with no issues. Would come back for sure More

by steveo91932
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Craig Stewart
5.0
This rating includes all reviews, with more weight given to recent reviews.
Steve Vigil
5.0
This rating includes all reviews, with more weight given to recent reviews.
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Sep 17, 2024 -

Reliable Nissan responded

Thanks for the great feedback! We're thrilled to hear you had a positive experience with our friendly staff. We look forward to welcoming you back soon!

September 15, 2024

Fast and available service all the time when ever I schedule service. Good customer service. More

by GENCHAZ
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Steve Vigil
5.0
This rating includes all reviews, with more weight given to recent reviews.
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Sep 17, 2024 -

Reliable Nissan responded

Thanks for your fantastic feedback! We're thrilled to hear you appreciate our fast service and customer care. Your satisfaction is our priority, and we look forward to serving you again soon!

September 15, 2024

Professional,friendly, explained what was going to be done, timely manner in & our. Satisfied with end results. More

by Nuvashanks
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Steve Vigil
5.0
This rating includes all reviews, with more weight given to recent reviews.
Report | Print
Sep 17, 2024 -

Reliable Nissan responded

Thanks! We're thrilled to hear you had a great experience with our team. Your satisfaction is our priority, and we appreciate your feedback on our professionalism and timely service. Looking forward to serving you again!

September 15, 2024

The guys in the service department were on par. Definitely exceeded expectations. Will continue to have oil changes with dealership More

by Susygigi
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Steve Vigil
4.0
This rating includes all reviews, with more weight given to recent reviews.
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Sep 17, 2024 -

Reliable Nissan responded

Thank you! We're thrilled to hear that our service department exceeded your expectations. We appreciate your trust in us for your oil changes and look forward to serving you again!

September 15, 2024

Did a great job and had me in and out of the shop! Thank you! More

by AzaliaMtz24
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Dominic Salazar
5.0
This rating includes all reviews, with more weight given to recent reviews.
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Sep 17, 2024 -

Reliable Nissan responded

Thanks, Azalia! We're thrilled to hear you had a quick and smooth experience. Your satisfaction is our priority, and we appreciate your kind words! Looking forward to seeing you again soon.

September 14, 2024

Communication is definitely not Reliable Nissans strong point. The most communication I got was from an employee named Stephanie who works outside of the service department. (Thank you Stephanie) I was exp More

by Rosie
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Abdul Kebe
5.0
This rating includes all reviews, with more weight given to recent reviews.
Dominic Salazar
1.0
This rating includes all reviews, with more weight given to recent reviews.
Steve Vigil
1.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Stephanie helped me get the loaner vehicle and was the only consistent one communicating with me. , Manny Garcia
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Sep 18, 2024 -

Reliable Nissan responded

Communication is definitely not Reliable Nissans strong point. The most communication I got was from an employee named Stephanie who works outside of the service department. (Thank you Stephanie) I was expecting for the manager to be there when I went to pick up my car, per our conversation, but was not there to speak with me and I still haven't heard from Reliable. That was 3 days ago. I have not been happy with Reliable Nissan since buying my SUV from them in 2023.

September 14, 2024

Very impressed with Sabrina. From the moment that I called, she took care of me. More

by Josie
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Sabrina
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Sep 17, 2024 -

Reliable Nissan responded

Thank you for the wonderful review! We're thrilled to hear that Sabrina provided you with excellent service from the start. We appreciate you taking the time to share your positive experience and will make sure to pass along your kind words to her. If there's anything more we can do for you, just let us know!

September 13, 2024

Usually go to Malloy Nissan on the south side of town, but wasn’t able to this time. I went to reliable Nissan and they’ve treated me with the utmost respect. Definitely going back. More

by THINKBREZZY
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Abdul Kebe
5.0
This rating includes all reviews, with more weight given to recent reviews.
Craig Stewart
5.0
This rating includes all reviews, with more weight given to recent reviews.
Kenneth Sorensen
5.0
This rating includes all reviews, with more weight given to recent reviews.
Raymond Sanchez
5.0
This rating includes all reviews, with more weight given to recent reviews.
Steve Vigil
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Michael Bodie
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Sep 17, 2024 -

Reliable Nissan responded

Thanks for sharing your experience,! We're thrilled to hear that you felt respected during your visit. We strive to provide excellent service, and we look forward to welcoming you back to Reliable Nissan anytime!

September 13, 2024

Won’t be going back there again. $200 look at my car and diagnosis it and didn’t even turn the light off. Worst service ever. More

by crystalander
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Steve Vigil
1.0
This rating includes all reviews, with more weight given to recent reviews.
Report | Print
Sep 18, 2024 -

Reliable Nissan responded

We understand your frustration with the service you received and regret that it did not meet your expectations. We strive to provide high-quality service, and it’s clear we fell short in this instance. We’d like to address your concerns more thoroughly and ensure that any issues are resolved. Please reach out to Steve Vigil, our Service Director, at Svirgil@vtaig.com. He is available to discuss your experience in more detail and work towards a satisfactory resolution.

September 13, 2024

Service team has done a great job when I took my Nissan Titan in for issues, service manager took time to explain what was done! Thank you More

by JOE.C
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Steve Vigil
5.0
This rating includes all reviews, with more weight given to recent reviews.
Report | Print
Sep 17, 2024 -

Reliable Nissan responded

Thanks for the awesome feedback, Joe! We're thrilled to hear that our service team provided you with great support and took the time to explain everything. Your satisfaction is our priority, and we appreciate your trust in us with your Nissan Titan!

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