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Reliable Nissan - Service Center

Albuquerque, NM

4.1
616 Reviews

616 Reviews of Reliable Nissan - Service Center

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September 30, 2024

We went in for a diagnostic test and were told that the problem with the check engine light was because it needed an oil change. We paid for both and pick up the car. At the time of pick up there was no ch More

by Trasae
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Josh Mccracken
Oct 02, 2024 -

Reliable Nissan responded

We understand how frustrating it can be when an issue like this isn't fully resolved, and we’d like the opportunity to make things right. Please reach out to Steve Vigil, our Service Director, at Svirgil@vtaig.com, so we can take a closer look at your vehicle and ensure the problem is properly diagnosed and addressed.

September 29, 2024

Improperly done oil change caused oil leakage all over my garage and wasted my time having to back the following day. They blamed it on the guy being “new”. I spent more than 3 total hours over the two days More

by 123457
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Steve Vigil
1.0
This rating includes all reviews, with more weight given to recent reviews.
Ramon Mendoza
1.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Josh Mccracken
Oct 02, 2024 -

Reliable Nissan responded

We understand how frustrating it must have been to deal with the oil leakage and to return for a second visit. This isn't the level of service we aim to provide, and your experience certainly doesn’t reflect our standards. We’d like to make things right and ensure this doesn’t happen again. Please reach out to Steve Vigil, our Service Director, at Svirgil@vtaig.com, so we can address your concerns directly.

September 29, 2024

Alright alright alright Alright alright alright Alright alright alright Alright alright alright Alright alright alright More

by Kamryn
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Josh Mccracken
September 29, 2024

The shop guys were fantastic, got me in and out, on time for my appointment with great service. More

by TOM BEARDEN
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Steve Vigil
5.0
This rating includes all reviews, with more weight given to recent reviews.
Sophia Salazar
5.0
This rating includes all reviews, with more weight given to recent reviews.
Janay Zamora
5.0
This rating includes all reviews, with more weight given to recent reviews.
Ramon Mendoza
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Josh Mccracken
Oct 01, 2024 -

Reliable Nissan responded

Thanks, Tom! We're thrilled to hear you had a great experience with our team. Timely service and fantastic support are what we strive for. We look forward to seeing you again soon!

September 28, 2024

I love the customer service I get when I take my car to be serviced. Everyone there is very friendly and helpful. I really love my 2023 Rogue. More

by t.abeyta
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Raymond Sanchez
5.0
This rating includes all reviews, with more weight given to recent reviews.
Steve Vigil
5.0
This rating includes all reviews, with more weight given to recent reviews.
Ramon Mendoza
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Josh Mccracken
Oct 01, 2024 -

Reliable Nissan responded

Thanks for the fantastic feedback! We're thrilled to hear you had such a positive experience with our team and that you love your 2023 Rogue. Your satisfaction means the world to us, and we look forward to serving you again!

September 27, 2024

I came into the dealership. And the sales person was so helpfull to me on what I was looking for and found me my new car More

by MARK.MARTINEZ0245
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Natalie was my sales person was nice person who helped me., Josh Mccracken
September 27, 2024

Awesome service given at reliable Nissan in Albuquerque New Mexico appreciate their work done on vehicle More

by AMORA3
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Abdul Kebe
5.0
This rating includes all reviews, with more weight given to recent reviews.
Ramon Mendoza
5.0
This rating includes all reviews, with more weight given to recent reviews.
Oct 01, 2024 -

Reliable Nissan responded

Thanks for the fantastic feedback! We're thrilled to hear you had an awesome experience with our team at Reliable Nissan. Your satisfaction means the world to us, and we look forward to serving you again in the future!

September 24, 2024

I rely on you to do the right thing all the time. The wait was long More

by ltorres
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Ramon Mendoza
4.0
This rating includes all reviews, with more weight given to recent reviews.
Sep 25, 2024 -

Reliable Nissan responded

We appreciate your trust in us and apologize for the long wait. Your feedback is invaluable as we strive to improve our service. Thank you for your understanding, and we look forward to providing you with an even better experience next time!

September 24, 2024

I went in to get an oil change and new brakes! It was fast and efficient! More

by PRINCESSAMANDA_JO0
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Ramon Mendoza
5.0
This rating includes all reviews, with more weight given to recent reviews.
Sep 26, 2024 -

Reliable Nissan responded

Thanks, Amanda! We're thrilled to hear you had a fast and efficient experience with your oil change and new brakes. Your satisfaction is our priority, and we appreciate your support!

September 24, 2024

Always great. keeps me informed. Helps me keep up with maintenance with reminders. Good follow up. More

by VHENNIGH
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Kasadi Deskin
5.0
This rating includes all reviews, with more weight given to recent reviews.
Steve Vigil
5.0
This rating includes all reviews, with more weight given to recent reviews.
Ramon Mendoza
5.0
This rating includes all reviews, with more weight given to recent reviews.
Sep 25, 2024 -

Reliable Nissan responded

Thanks for the fantastic review! We're thrilled to hear that you find our service helpful and informative. Keeping you on track with maintenance is our priority. Your feedback truly motivates us to keep improving!

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