Dealer Reviews
Service Reviews
Cars for Sale
Write a Review
Dealer Log In
Back
View Dealership
Write a review

Reliable Nissan - Service Center

Albuquerque, NM

4.1
616 Reviews
Call Service Center (505) 715-5905

616 Reviews of Reliable Nissan - Service Center

Sort by
October 04, 2024

Longer wait time than you told us, forgot about us, terrible. Wanted to charge us for something that was incorrect. No apologies. More

by ANTSABQ
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Don’t remember
Report | Print
Oct 10, 2024 -

Reliable Nissan responded

We sincerely apologize for your experience and appreciate your feedback. Please reach out to Steve Vigil, our Service Director, at Svirgil@vtaig.com. He will address your concerns and ensure that we resolve the issues you've encountered. Thank you for bringing this to our attention.

October 03, 2024

They were great and easy to work with. The process was fast and easy. Craig made the time we had to wait enjoyable. More

by NGGMARTINEZ
Recommend Dealer
Yes
Employees Worked With
Craig Stewart
5.0
This rating includes all reviews, with more weight given to recent reviews.
Report | Print
Oct 04, 2024 -

Reliable Nissan responded

Thank you for your wonderful review! We're thrilled to hear that you had a great experience and found the process fast and easy. Craig is indeed a valuable member of our team, and we're glad he made your wait enjoyable. We appreciate your feedback and look forward to serving you again in the future!

October 03, 2024

They told me I needed a gas cap and MFA. Gas cap was new and had it test at an emission shop and the MAF was not the issue it was throttle body. To top it off when I got back home they left More

by Jose
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Steve Vigil
1.0
This rating includes all reviews, with more weight given to recent reviews.
Ramon Mendoza
1.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Josh Mccracken
Report | Print
Oct 07, 2024 -

Reliable Nissan responded

We sincerely apologize for the experience you had during your visit. It’s concerning to hear about the oversight and the incorrect diagnosis. We appreciate your feedback, as it helps us improve our services. Please reach out to Steve Vigil, our Service Director, at Svirgil@vtaig.com, so he can address your concerns directly and work towards a resolution. Thank you for bringing this to our attention, and we hope to regain your trust.

October 03, 2024

Manny the service manager did an outstanding job at servicing the customer. Keep in touch and keep me updated on the status of my vehicle. Great job Manny!! More

by LASERGRAPHICSGUY
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Manny service manager
Report | Print
Oct 08, 2024 -

Reliable Nissan responded

Thank you for your fantastic feedback! We’re so pleased to hear that Manny provided you with outstanding service. Keeping our customers informed and updated is a priority for us, and we’re glad Manny excelled in that regard. Your recognition means a lot to us, and we will be sure to pass along your compliments to him. If you need any further assistance or have any questions about your vehicle, please feel free to reach out. We look forward to serving you again!

October 03, 2024

You always do an amazing job, I just wish the service, when you make an appointment, was faster. More

by Hicuptruck
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Ramon Mendoza
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Josh Mccracken
Report | Print
Oct 08, 2024 -

Reliable Nissan responded

Thank you for your kind words and for trusting us with your vehicle! We’re glad to hear that you’re consistently satisfied with the quality of our service. However, we understand your concern about the wait time, even with an appointment, and we sincerely apologize for any inconvenience this may have caused. We’re always looking for ways to improve efficiency while maintaining the high level of care you expect. If you have any further suggestions or concerns, please feel free to reach out. We truly appreciate your feedback and look forward to serving you again!

October 03, 2024

Very nice people Nissan has working for you. Customer oriented and very caring and friendly. More

by asanch84@yahoo.com
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Steve Vigil
5.0
This rating includes all reviews, with more weight given to recent reviews.
Report | Print
Oct 08, 2024 -

Reliable Nissan responded

Thank you for your kind words! We’re delighted to hear that you had a positive experience with our team. Our staff is dedicated to providing caring and friendly service, and it’s wonderful to know that their efforts have made a difference for you. We appreciate your feedback and look forward to welcoming you back for any future needs. If there’s anything else we can assist you with, please don’t hesitate to reach out!

October 01, 2024

117 47thst nw albquerque nm 4 7 k a n c p a ml ey More

by CHAVARRIAPERFECTO23
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Paul Bateman
5.0
This rating includes all reviews, with more weight given to recent reviews.
Steve Vigil
5.0
This rating includes all reviews, with more weight given to recent reviews.
Sophia Salazar
5.0
This rating includes all reviews, with more weight given to recent reviews.
Cesar Chavez
5.0
This rating includes all reviews, with more weight given to recent reviews.
Ramon Mendoza
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Carlos, Josh Mccracken
Report | Print
October 01, 2024

They were very nice and helpful. They f worked with me on finishing my oil change in a timely manner More

by Carchuleta
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Ramon Mendoza
5.0
This rating includes all reviews, with more weight given to recent reviews.
Report | Print
October 01, 2024

Everything was done in a timely manner just disappointed that you no longer was car after service More

by YOLNKRIS
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Ramon Mendoza
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Josh Mccracken
Report | Print
Oct 02, 2024 -

Reliable Nissan responded

Thanks for your feedback! We're glad you appreciated the timely service. We understand your disappointment about the car situation and are continuously looking for ways to enhance our offerings. Your input is valuable to us!

September 30, 2024

Lied to by salesman, lied to by general manager. Agreed on price. After credit is run was told several times I have to renegotiate a higher price. Multiple problem with vehicl3. Service department More

by NONE23
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Josh Gallego, Tim montoya
Report | Print
Oct 01, 2024 -

Reliable Nissan responded

We’re disappointed to hear about your experience and the challenges you've encountered. It's important to us that our customers feel valued and supported throughout their entire experience, both in sales and service. We’d like to address your concerns directly and make things right. Please reach out to Dominic Salazar, General Manager, at customerrelations@reliablenissan.com at your earliest convenience so we can discuss this further and work toward a resolution.

1
...
13
14
15
...
62