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Reliable Nissan - Service Center

Albuquerque, NM

4.1
616 Reviews
Call Service Center (505) 715-5905

616 Reviews of Reliable Nissan - Service Center

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October 09, 2024

Very friendly and professional service made sure we were taken care of and took care of all our meeds More

by evelynorosco5
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Steve Vigil
5.0
This rating includes all reviews, with more weight given to recent reviews.
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October 09, 2024

The service is always great and the people are always friendly and helpful and treats everyone with respect and kindness More

by REGINARICHARDSON0319
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Marissa service department
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Oct 11, 2024 -

Reliable Nissan responded

Regina, thank you for your wonderful feedback! We're thrilled to hear that our team's friendly service and respectful approach make a positive impact. We appreciate your support and look forward to serving you again!

October 09, 2024

The shield under car is coming off have only had car for 3 days went to get noise checked but they never looked under car More

by evelynorosco5
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Steve Vigil
2.0
This rating includes all reviews, with more weight given to recent reviews.
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Oct 11, 2024 -

Reliable Nissan responded

Evelyn, thank you so much for your kind words! We're thrilled to hear that our team provided you with friendly and professional service. Your satisfaction is our priority, and we look forward to serving you again soon!

October 09, 2024

The service was fast and Nick took care of all my concerns and maintenance needs. More

by CMiller
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Steve Vigil
5.0
This rating includes all reviews, with more weight given to recent reviews.
Nick Anaya
5.0
This rating includes all reviews, with more weight given to recent reviews.
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Oct 11, 2024 -

Reliable Nissan responded

We're thrilled to hear that Nick provided you with fast service and addressed all your concerns. Your satisfaction is our priority, and we look forward to serving you again!

October 09, 2024

Unsatisfied with service car was left dirty and unfilled with gasoline after spending $765 dollars for maintenance service More

by DOMSANCHEZ26
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Nick Anaya
1.0
This rating includes all reviews, with more weight given to recent reviews.
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Oct 14, 2024 -

Reliable Nissan responded

Dom, we strive to provide exceptional customer service and are committed to ensuring that every customer leaves our facility satisfied. To address your concerns promptly, please contact Steve Vigil, our Service Director, at Svirgil@vtaig.com.

October 08, 2024

This experience was miserable. I took my car in for service, and couldn’t possibly get them to communicate how long they were keeping it. I had to initiate all contact regarding my More

by DANGEREUSE09
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Will not give single name, as this feels like a systemic problem
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Oct 11, 2024 -

Reliable Nissan responded

It’s disappointing to hear that communication fell short, leading to frustration on your end. We strive to provide timely updates, and it's clear we need to improve in this area. We also apologize for any confusion caused by our communication attempts. Our intention is to provide assistance and support, not to overwhelm you. Your concerns are important to us, and we want to ensure that we address them appropriately. To discuss this further and find a resolution, we encourage you to reach out to Steve Vigil, our Service Director, at Svirgil@vtaig.com.

October 08, 2024

Hard to get a hold of anyone to schedule. On hold multiple times. In past washing my car has always been a part of your service. Hard to believe I can spend over $1000 and you don’t even wash More

by astreng
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Manny Garcia
4.0
This rating includes all reviews, with more weight given to recent reviews.
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Oct 09, 2024 -

Reliable Nissan responded

We're sorry to hear about your experience scheduling and the car wash service. We appreciate your input and will work on improving our communication and service offerings. Your satisfaction is important to us!

October 04, 2024

Reliable took care if the passenger side visor and had it replaced under warranty also changed oil More

by Danny
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Steve Vigil
5.0
This rating includes all reviews, with more weight given to recent reviews.
Ramon Mendoza
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Josh Mccracken
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Oct 08, 2024 -

Reliable Nissan responded

Thanks for the fantastic review, Danny! We’re thrilled to hear you had a great experience with the visor replacement and oil change. Your satisfaction is our priority, and we look forward to serving you again soon!

October 04, 2024

Ramon really came through in a very stressful time. He found out that the warranty covered my repair and was able to get it fixed and back on the road fast. More

by lisamata100309
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Steve Vigil
5.0
This rating includes all reviews, with more weight given to recent reviews.
Ramon Mendoza
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Josh Mccracken
Report | Print
Oct 08, 2024 -

Reliable Nissan responded

Lisa, we’re thrilled to hear about your positive experience with Ramon! It’s great to know he was able to alleviate your stress and get your repair covered quickly. Thank you for sharing your feedback; it motivates us to keep delivering excellent service!

October 04, 2024

Kept us up to date on service! Thank you for all the information u gave us More

by momma2angels2707
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Steve Vigil
4.0
This rating includes all reviews, with more weight given to recent reviews.
Ramon Mendoza
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Josh Mccracken
Report | Print
Oct 08, 2024 -

Reliable Nissan responded

We're thrilled to hear you found our updates helpful! Keeping you informed is our priority, and we're glad you appreciated it. Thank you for your kind words and support!

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