Dealer Reviews
Service Reviews
Cars for Sale
Write a Review
Dealer Log In
Back
View Dealership
Write a review

Reliable Nissan - Service Center

Albuquerque, NM

4.1
616 Reviews
Call Service Center (505) 715-5905

616 Reviews of Reliable Nissan - Service Center

Sort by
October 11, 2024

I prefer going to Reliable versus anywhere else. I like the mailed coupons and the people seem to care. More

by Brian
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Ramon Mendoza
5.0
This rating includes all reviews, with more weight given to recent reviews.
Report | Print
Oct 14, 2024 -

Reliable Nissan responded

Thanks for the fantastic feedback, Brian! We're thrilled to hear you enjoy the mailed coupons and appreciate our team's care. Your support means a lot to us, and we look forward to continuing to provide you with great service!

October 11, 2024

Took forever to check in. Gave me the wrong key fob when service was completed. More

by Tommy
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Steve Vigil
2.0
This rating includes all reviews, with more weight given to recent reviews.
Report | Print
Oct 15, 2024 -

Reliable Nissan responded

Tommy, we understand how frustrating it can be to wait during the check-in process and to receive the incorrect key fob. Your feedback is valuable, and we are committed to improving our service. To address your concerns directly, we encourage you to reach out to Steve Vigil, our Service Director, at Svirgil@vtaig.com.

October 11, 2024

I keep taking my car and they don't find the problem with it. When I get in and drive it home the noise is still there. I'm getting ready to trade it in for a Kia. Its so frustrating. More

by GREENEYES8
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Marrisa
Report | Print
Oct 15, 2024 -

Reliable Nissan responded

We understand how frustrating it can be when a problem persists despite multiple visits. Our goal is to ensure that every vehicle receives the attention it needs, and we're committed to resolving this for you. To address your concerns more effectively, we encourage you to reach out to Steve Vigil, our Service Director, at Svirgil@vtaig.com.

October 11, 2024

He told me it would be 409 and when I came to pay it was over 800 More

by pegasus7451
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Ramon Mendoza
1.0
This rating includes all reviews, with more weight given to recent reviews.
Report | Print
Oct 15, 2024 -

Reliable Nissan responded

It's important to us that our customers feel informed about their service expenses. We appreciate your feedback, as it helps us improve our communication and transparency. For further assistance regarding this matter, we encourage you to reach out to Steve Vigil, our Service Director, at Svirgil@vtaig.com.

October 10, 2024

I was not satisfied with the services. I had to keep calling the manager Steven to request a report on my vehicle, he provided me an invoice which I already received. I never received the More

by M.A.C
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Steve Vigil
1.0
This rating includes all reviews, with more weight given to recent reviews.
Ramon Mendoza
2.0
This rating includes all reviews, with more weight given to recent reviews.
Report | Print
Oct 21, 2024 -

Reliable Nissan responded

It’s disappointing to hear about your experience, especially with the communication breakdown from our end. While we're glad that Josh was able to provide helpful updates, it’s clear that we fell short in ensuring you received the proper report and timely communication about your vehicle’s status. This isn’t the level of service we aim to provide, and we understand how frustrating it must have been to have your car in the service center for that long without resolution. We would like the opportunity to address this directly. Please reach out to Steve Vigil, our Service Director, at Svirgil@vtaig.com to discuss your concerns further and ensure we can improve moving forward.

October 10, 2024

Manager does not make sure your vehicle is getting the right service. Waited 3 hours for an oil change. Also exterior and interior wasn’t protected with zaktek protection which is included with car payme More

by SHUUKES42
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Kasadi Deskin
1.0
This rating includes all reviews, with more weight given to recent reviews.
Dominic Salazar
1.0
This rating includes all reviews, with more weight given to recent reviews.
Laura Myers
1.0
This rating includes all reviews, with more weight given to recent reviews.
Sammy Saavedra
1.0
This rating includes all reviews, with more weight given to recent reviews.
Steve Vigil
1.0
This rating includes all reviews, with more weight given to recent reviews.
Sophia Salazar
1.0
This rating includes all reviews, with more weight given to recent reviews.
Reece Robinson
1.0
This rating includes all reviews, with more weight given to recent reviews.
Ramon Mendoza
1.0
This rating includes all reviews, with more weight given to recent reviews.
Nick Anaya
1.0
This rating includes all reviews, with more weight given to recent reviews.
Manny Garcia
1.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Joshua gallegos , Kenyon Sullivan
Report | Print
Oct 14, 2024 -

Reliable Nissan responded

We understand how frustrating it must have been to wait three hours for an oil change and to find that your vehicle's Zaktek protection wasn't applied as expected. Providing timely service and ensuring your vehicle is properly cared for are important to us, and we regret that this wasn’t your experience. To ensure we address these concerns, please reach out to Steve Vigil, our Service Director, at Svirgil@vtaig.com. He’ll be able to review your situation in detail and make sure it’s handled appropriately moving forward.

October 10, 2024

I am so disappointed in Reliable , I have purchased 5 New Vehicles, I will never recommend Reliable again and I will let everyone one I know to stay away. I sold yellow page ads for 32 years and I am fri More

by CISNEROSLEON76
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Paul Bateman
5.0
This rating includes all reviews, with more weight given to recent reviews.
Kasadi Deskin
5.0
This rating includes all reviews, with more weight given to recent reviews.
Sammy Saavedra
2.0
This rating includes all reviews, with more weight given to recent reviews.
Steve Vigil
1.0
This rating includes all reviews, with more weight given to recent reviews.
Ramon Mendoza
3.0
This rating includes all reviews, with more weight given to recent reviews.
Report | Print
Oct 14, 2024 -

Reliable Nissan responded

It’s clear from your long history with Reliable that you’ve been a loyal customer, and we’re disheartened to hear about your disappointment this time. We genuinely care about making things right and ensuring that you feel valued by us. Please reach out to Dominic Salazar, our General Manager, at customerrelations@reliablenissan.com, so he can personally address your concerns.

October 10, 2024

Always great service at Reliable. Nick was an awesome advisor. Got my vehicle in and out in under 20 minutes. More

by LINDALOUABQ3505
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Abdul Kebe
5.0
This rating includes all reviews, with more weight given to recent reviews.
Craig Stewart
5.0
This rating includes all reviews, with more weight given to recent reviews.
Kasadi Deskin
5.0
This rating includes all reviews, with more weight given to recent reviews.
Dominic Salazar
5.0
This rating includes all reviews, with more weight given to recent reviews.
Nick Anaya
5.0
This rating includes all reviews, with more weight given to recent reviews.
Report | Print
Oct 11, 2024 -

Reliable Nissan responded

We're thrilled to hear you had a great experience with Nick. Our team is dedicated to providing quick and efficient service, and it’s wonderful to know we hit the mark for you. We look forward to seeing you again!

October 10, 2024

60,000 mile service of all major components was preformed. Three hour waiting period. to get complete service seemed excessive. Total cost higher than expected since I did not need oil change More

by STAN.WROBEL
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Ramon Mendoza
4.0
This rating includes all reviews, with more weight given to recent reviews.
Report | Print
Oct 11, 2024 -

Reliable Nissan responded

Thanks for your feedback, Stan! We appreciate you taking the time to share your experience. We aim to provide thorough service, and we understand the waiting time can feel long. We'll use your comments to improve our process and keep costs transparent. Your input is invaluable to us!

October 10, 2024

Great service they took really good care of my needs thanks for great service on my car. More

by Mr.Dave1
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Ramon Mendoza
5.0
This rating includes all reviews, with more weight given to recent reviews.
Report | Print
Oct 11, 2024 -

Reliable Nissan responded

Thanks, Dave! We're thrilled to hear you had a great experience with our service. Your satisfaction is our priority, and we look forward to taking care of your car again in the future!

1
...
11
12
13
...
62