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Reliable Nissan - Service Center

Albuquerque, NM

4.1
616 Reviews

616 Reviews of Reliable Nissan - Service Center

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October 18, 2024

The service department was the only part of this dealership that was honest, nice, and helpful! More

by PEARL_CONNIE
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Ramon Mendoza
4.0
This rating includes all reviews, with more weight given to recent reviews.
Nick Anaya
3.0
This rating includes all reviews, with more weight given to recent reviews.
Manny Garcia
3.0
This rating includes all reviews, with more weight given to recent reviews.
Oct 21, 2024 -

Reliable Nissan responded

Thank you, Pearl! We're thrilled to hear that our service department made such a positive impression. Our team strives to provide honest and helpful service, and your feedback means a lot to us. We look forward to assisting you again in the future!

October 18, 2024

Do not recommend. The service department attempted to tell me my vehicle needed more than it actually did. More

by Stephsalas86
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Ramon Mendoza
1.0
This rating includes all reviews, with more weight given to recent reviews.
Oct 22, 2024 -

Reliable Nissan responded

We understand how important it is for our customers to receive honest and accurate assessments of their vehicles. Your feedback is crucial in helping us improve our service standards. If you'd like to discuss your concerns further, please reach out to Steve Vigil, our Service Director, at Svirgil@vtaig.com.

October 17, 2024

Manny Garcia was very helpful and courteous. He helped my daughter with the vehicle and the work was taken care of in a timely manner. More

by asanch84@yahoo.com
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Manny Garcia
5.0
This rating includes all reviews, with more weight given to recent reviews.
Oct 21, 2024 -

Reliable Nissan responded

Thanks for your kind words, Asanch! We're thrilled to hear that Manny provided excellent service and helped your daughter efficiently. We appreciate your feedback and look forward to serving you again in the future!

October 17, 2024

My car had a bad battery and the dealership charged it and kept my car for a week. I had no updates until the car was ready to be picked up. I would call at least once a day and would get the response of More

by DOVE51
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Ramon Mendoza
3.0
This rating includes all reviews, with more weight given to recent reviews.
Nick Anaya
3.0
This rating includes all reviews, with more weight given to recent reviews.
Manny Garcia
3.0
This rating includes all reviews, with more weight given to recent reviews.
Oct 22, 2024 -

Reliable Nissan responded

We truly understand the frustration that comes with the lack of communication and extended time your vehicle was kept. It’s concerning to hear that you were not receiving updates and had to take matters into your own hands to replace the battery after the service. We apologize for any inconvenience caused and value your feedback as it helps us improve. To discuss your experience in more detail and work toward a resolution, we encourage you to reach out to Steve Vigil, our Service Director, at Svirgil@vtaig.com.

October 17, 2024

Excellent customer service , honest and very good at letting me know about due services to maintain my vehicle in prime conditions More

by FRANK2VG8080
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Steve Vigil
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jessica Esparza
5.0
This rating includes all reviews, with more weight given to recent reviews.
Ramon Mendoza
5.0
This rating includes all reviews, with more weight given to recent reviews.
Nick Anaya
5.0
This rating includes all reviews, with more weight given to recent reviews.
Manny Garcia
5.0
This rating includes all reviews, with more weight given to recent reviews.
Oct 21, 2024 -

Reliable Nissan responded

Frank, thank you for your fantastic feedback! We're thrilled to hear you had such a positive experience with our customer service and that we could help keep your vehicle in top shape. Your satisfaction means a lot to us!

October 17, 2024

We were very happy with the service we received. I've dealt with other dealers and had never been as satisfied as I was with them. We had some repairs that needed to be done at the time of purchase More

by kragsallander
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Steve Vigil
5.0
This rating includes all reviews, with more weight given to recent reviews.
Oct 21, 2024 -

Reliable Nissan responded

Thanks for the fantastic feedback! We're thrilled to hear that you had such a positive experience with our service and repairs. Your satisfaction is our priority, and we’re glad we could meet your expectations. Looking forward to assisting you again in the future!

October 16, 2024

I set up the appointment and it went as I was told it would be with the airbags on the truck. More

by Blmoe
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Ramon Mendoza
5.0
This rating includes all reviews, with more weight given to recent reviews.
Oct 21, 2024 -

Reliable Nissan responded

Thanks for sharing your experience! We're thrilled to hear that your appointment went smoothly and met your expectations. It's our goal to provide clear communication and excellent service. Looking forward to serving you again!

October 16, 2024

Scheduled an appointment and even gave my VIN so they could look up my car. Which had previously had services done there. Dropped off my car in the garage and got a call several hours later that they can More

by BTULL3423
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Steve Vigil
1.0
This rating includes all reviews, with more weight given to recent reviews.
Oct 21, 2024 -

Reliable Nissan responded

We value your time and appreciate your patience throughout the process. If you’d like to discuss this matter further or seek assistance with your hybrid vehicle, please reach out to Steve Vigil, our Service Director, at Svirgil@vtaig.com. We’re here to help and want to ensure your experience improves moving forward.

October 15, 2024

My appointment went good. I was working with 2 representatives but Marissa was the most helpful. She adjusted my total after almost being charged $110 more. She didn’t hesitat More

by Vanessa
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Marissa
Oct 15, 2024 -

Reliable Nissan responded

Vanessa, we're glad to hear your appointment went well and that Marissa provided such helpful service! We appreciate your feedback and will continue to strive for excellence. Thank you for choosing us!

October 15, 2024

Nice place to get service done. The prices are competitive And the people care about your needs Thanks More

by JOHN.WESTON170
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
The lady that did my paperwork and sent me to pay for my service.
Oct 15, 2024 -

Reliable Nissan responded

Thanks for the fantastic feedback, John! We're thrilled to hear you had a great experience and felt valued. Our team works hard to provide quality service at competitive prices. We appreciate your support and look forward to seeing you again!

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