Dealer Reviews
Service Reviews
Cars for Sale
Dealer Log In
All Salespeople
Sales Department
Reliable Nissan
Albuquerque, NM
1,021 Reviews
Reliable Nissan is Albuquerque's Premier Dealer for New Nissan Cars and Quality Used Cars. Reliable Nissan proudly serves our neighbors around the entire Albuquerque area. Reliable Nissan prides itself on outstanding customer service, and we honor Dealership Employees who excel in Nissan Sales customer satisfaction. Reliable Nissan continues to work daily on providing every customer with the finest customer service experience attainable. Reliable Nissan grows stronger every day with new customers. We are always striving to excel in Nissan Sales and Nissan Service and Nissan Parts. We look forward to providing each customer with a unique & personalized touch that puts us among the top Nissan Dealers in the Albuquerque area.
Read More
This rating includes all dealership reviews, with more weight given to recent reviews.
Sales Price Transparency
Service Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Workmanship
Service Time
Service Communication
Hours
Sales/Showroom
Monday 8:00 AM - 8:00 PM
Tuesday 8:00 AM - 8:00 PM
Wednesday 8:00 AM - 8:00 PM
Thursday 8:00 AM - 8:00 PM
Friday 8:00 AM - 8:00 PM
Saturday 8:30 AM - 8:00 PM
Sunday 11:00 AM - 5:00 PM
Service
Monday 8:00 AM - 8:00 PM
Tuesday 8:00 AM - 8:00 PM
Wednesday 8:00 AM - 8:00 PM
Thursday 8:00 AM - 8:00 PM
Friday 8:00 AM - 8:00 PM
Saturday 8:30 AM - 8:00 PM
Sunday 11:00 AM - 5:00 PM
Parts
Monday 7:30 AM - 5:30 PM
Tuesday 7:30 AM - 5:30 PM
Wednesday 7:30 AM - 5:30 PM
Thursday 7:30 AM - 5:30 PM
Friday 7:30 AM - 5:30 PM
Saturday 8:00 AM - 5:30 PM
Sunday Closed
Filter Reviews by Keyword
By Type
Showing 1,021 reviews
July 08, 2010
We walked in looking for a New or Used Nissan Altima and we were greeted by Jared lightly and professionally. He talked to us about the Altima and what the difference between packages in full. He was knowle we were greeted by Jared lightly and professionally. He talked to us about the Altima and what the difference between packages in full. He was knowledgeable and respectable. We took the car for a spin and he was very polite. We talked numbers and we got a great deal and decided to go with the car. That all was exciting and overall pleasant. It was a great overall process and we were treated professionally. That all went down hill when Mr. Kevin Ortiz (Employee #6049). He was unprofessional, rude and very good at tricking the customer with his full sheet of writing that makes no sense. He speaks so fast and you can't understand a word that comes out of his mouth. Basically he does it so that you are not able to say no because you don't have a clue of what he is really talking about. It came down to adding the GAP protection to the purchase, and we were notified before we walked into financing by the sales manager that it would only cost us an extra 10-15 dollars on top for the monthly payment, which was simply fine with us. Well Mr. Ortiz took advantage of the situation and showed us a monthly payment with an extra $60 dollars. I told him no, that is not what we agreed on outside, he then told me "well this is the best I can do, $348 a month and I will throw the maintenance in it for free". Well we purchased the car and we just got done going over the paperwork. Here is what he did: 1- He added an extended warranty for $2000 2- He added a stupid Zaktek Warranty for $600 Not only that but none of this was properly explained to us. We were fooled and schooled. He had to the nerve to pick up the phone and talk to someone else while we were talking to him too! This is the definition of a scammer. Guess what Reliable, if you only knew that my Uncle was one of the top 10 Lawyers in New Mexico, you would think twice about scamming me. I am going to ask for a refund tomorrow. If nothing comes through, you bet your behinds court will be between us for years to come. I have nothing but time and money. Kevin Ortiz should be removed from his position and he will be within the report to the BBB. More
by digzober
Employees Worked With
Jared, Kevin Ortiz (Employee #6049), Jared Taylor
