Reliable Chevrolet

Bought a 2020 car from this dealer, quick to make the sale but the car needed some things to be fixed. Told us to bring car back the following week, which we did! Left it on Monday and for the last 5 day sale but the car needed some things to be fixed. Told us to bring car back the following week, which we did! Left it on Monday and for the last 5 days they been giving us the run around! No one can answer when the car will be ready for pick up. Service manager ( Gary) very rude. This is poor customer service! Will not ever buy nor recommend this dealer! More

Awful After Sales Experience! Taken complete advantage of!! Please read until the end as it gets worse and worse! I purchased a 2021 Chevy Blazer with this dealership. I nai Taken complete advantage of!! Please read until the end as it gets worse and worse! I purchased a 2021 Chevy Blazer with this dealership. I naively was sold the dream non-issue car. It had 30k miles, it was CPO verified and I even purchased the premium guarantee. Once I left the dealership on the day I purchased my Blazer, the nightmare began. I pointed out within the first 24hrs that the car smelled like smoke, it was not detailed, there was a vibration in the breaks, I had a slow puncture, the car door handle was two different colors, there was no rear passenger mat and the rear fender was damaged a causing a loud rattle noise in the car due to it rubbing against the wheel. Unfortunately, I did not notice all these issues before buying the car, as it took and additional drive or two for some of these issues to present themselves. Once I brought the car in to fix these issues I was told it would be ready by the end of the day. It was not! I was told it would be ready the next day. It was not! This went on for 6 days. I finally got my car back and it was still not right. My front left tire still had a puncture. They claimed that they put air in it, but after a day it went from a 38psi right down to a 35psi. It still was not detailed. There was still no passenger mat and to top it all off there are now scratches on the front right bumper. Of course they denied it was their fault. I tried reasoning with them to solve the last few issues, but they advised that the car would be gone for more than a day and refused top give me a replacement car for the duration. This went on for an additional two weeks where they explained they did not have a rental and they would not be willing to help me. Finally, with the tire now being dangerous I got it patched myself. When I went to get the tire patched, the store manager explained to me that 3 out of the 4 tires are near bare and should not have passed inspection. I only had the car for 28 days! I drove it 125 miles since the day of my purchase. They claimed that this was my issue and there was nothing they could do. The cherry on top of all this was the disrespectful General Sales Manager named Derek. When his management team tried to compromise and offer two new tires, he shouted across the sales floor saying that he will absolutely not agree to replacing two tires, put the full blame on me and made a mockery of the whole situation. I could hear this as I was only a few cubicles down. I asked to speak with him directly and he refused to come out from behind his desk and speak to me. His behavior was unwarranted and disgraceful and outside of all the other issues, this alone would be enough to not come back to this dealership. All in all, I'm down about $1,000 after replacing my tires, not to mention the Ubers and other expenses it personally cost for the duration of not having my car. This was after spending $28k at the dealership. I was completely taken advantage of as I unfortunately do not know a lot about cars and just moved here from Ireland. I can only hope that this review helps future potential customers!! Please find a different dealership! More

Came to Reliable Chevrolet to get a Diagnostic done on my Chevy Tahoe and left with a punctured tire and a damaged rim that had a whole carbon tip screwdriver in my tire. My service advisor Daniel admitted t Chevy Tahoe and left with a punctured tire and a damaged rim that had a whole carbon tip screwdriver in my tire. My service advisor Daniel admitted that they use those type and would check on it but never heard back. Which I expected that! More

Bait and switch experience with Reliable Chevrolet. I was promised a price for a used vehicle and after driving to the dealership to see the car in question, I was told that price I saw online was a I was promised a price for a used vehicle and after driving to the dealership to see the car in question, I was told that price I saw online was accurate. That is until we made it to the paperwork. There was suddenly over $2000 in optional extras (which they couldn't explain what these charges actually where in relation to the vehicle) which are not optional plus closing costs. Ended up being $3300 over the online asking price with tax, title and license. This is for a vehicle that was originally listed at $9000, which was boosted to $12,300. After trying to negotiate price I was given the "opportunity" of $100 off the price. I walked out. Listen to the poor reviews and take your business elsewhere. There are decent dealerships out there and this isn't one of them. I hope this review saves you an expensive lesson. More