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Reliable Chevrolet - NM - Service Center

Albuquerque, NM

4.2
758 Reviews

758 Reviews of Reliable Chevrolet - NM - Service Center

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October 26, 2024

There is a lack of communication. I was never initially told how long it would take to service my vehicle. No one ever contacted me to provide me with updates. I had to initiate the c More

by o13o13o
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Cord Trail
Oct 28, 2024 -

Reliable Chevrolet - NM responded

We understand how frustrating it must have been to be without your vehicle for an extended time, especially without clear communication on updates and timelines. It’s certainly not the experience we aim to provide, and we’d like to address your concerns directly. Please reach out to Patricia Charles, our Customer Relations Representative, at pcharles@vtaig.com or 505-338-5826 at your earliest convenience to discuss this further. Additionally, our Service Director, Cory Reeves, can also be reached at creeves@vtaig.com or 505-338-5932 to ensure your concerns are fully resolved.

October 26, 2024

They got us an appointment right away and when we took our vehicle in we’re done with a good time limit More

by DGARCIA47
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Don’t remember name
Oct 29, 2024 -

Reliable Chevrolet - NM responded

Thanks! We're thrilled to hear you had a quick and efficient experience with us. Providing timely service is our priority, and it's great to know we hit the mark. We appreciate your feedback and look forward to serving you again!

October 26, 2024

Great customer service and swapped out my battery at a good price! Very satisfied overall! More

by ALMORTIZ2023
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Angel something. Can’t remember his last name
Oct 29, 2024 -

Reliable Chevrolet - NM responded

Thanks! We're thrilled to hear you had a great experience with our customer service and found our battery swap to be a good deal. Your satisfaction means a lot to us! We look forward to serving you again.

October 26, 2024

I was told it would take 5-7 business days to diagnose my vehicle’s problem but it took 9. Once the problem was diagnosed it was quickly fixed. Angel did a good job with communication and expediting our prob More

by chloeabreu.aprn
Recommend Dealer
Yes
Employees Worked With
Angel
Oct 29, 2024 -

Reliable Chevrolet - NM responded

Hi Chloe, thank you for your feedback! We appreciate your patience during the diagnosis process and are glad to hear Angel provided great communication. We’re continually working to improve our timelines and hope to serve you even better next time!

October 26, 2024

We had an awesome experience. All the staff were nice and friendly. Kevin was a pleasure to work with. More

by gabrieldeborah_2
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Kevin Rivera-Arteaga
5.0
This rating includes all reviews, with more weight given to recent reviews.
Oct 29, 2024 -

Reliable Chevrolet - NM responded

Gabriel, we’re thrilled to hear about your awesome experience! Our team, especially Kevin, loves making your time with us special. Thanks for sharing your kind words; we can’t wait to welcome you back!

October 26, 2024

Great Mike was outstanding so was fin great great great great great great great great More

by G.SEESE77
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Michael Lujan
5.0
This rating includes all reviews, with more weight given to recent reviews.
Oct 29, 2024 -

Reliable Chevrolet - NM responded

Thanks for the fantastic feedback! We’re thrilled to hear that Mike and Fin made such a positive impact. Your support means a lot to us, and we look forward to seeing you again soon!

October 25, 2024

Had a good experience with the oil change on my jeep. I waited about an hour which wasn’t bad. Chris, my advisor was super helpful and nice. More

by ruth.rmz89
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Chris Avalos
5.0
This rating includes all reviews, with more weight given to recent reviews.
Oct 29, 2024 -

Reliable Chevrolet - NM responded

Thanks for the great feedback, Ruth! We're thrilled to hear that you had a positive experience with your oil change and that Chris took such good care of you. We appreciate your support and look forward to seeing you again!

October 25, 2024

Very helpful. Friendly and faster then expected service. I really like the fact that they went around the vehicle first to ensure no damage and then again after More

by Rick
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Service department
Oct 29, 2024 -

Reliable Chevrolet - NM responded

Rick, thanks for the fantastic review! We're thrilled to hear you appreciated our thorough service and friendly approach. Ensuring your vehicle's safety is a priority for us. We look forward to serving you again in the future!

October 24, 2024

They were excellent. Wonderful staff. Best transportation to bring us home and back to you. More

by NOEMAIL20airborn
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Oliver Jones
5.0
This rating includes all reviews, with more weight given to recent reviews.
Oct 24, 2024 -

Reliable Chevrolet - NM responded

Thanks! We're thrilled to hear you had such a great experience with our staff and transportation. Your kind words motivate us to keep delivering excellent service. Looking forward to welcoming you back soon!

October 24, 2024

They got my car finished I with a week and detailed my car for me. I worked with the team and they responded quickly to my calls and kept me in the loop when it came to my car. More

by RKADEKY
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Rick
Oct 24, 2024 -

Reliable Chevrolet - NM responded

Thanks! We're thrilled to hear you had a great experience with our team. Our goal is always to keep our customers informed and satisfied, so it’s wonderful to know we hit the mark. Enjoy your freshly detailed car!

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