Reliable Chevrolet - NM - Service Center

This dealership is busy and seems to be overbooked for service. As it seems this day was. My appointment was at 9:30. My vehicle was ready at 12:00pm. As I saw it was driven out and parked. Service pe service. As it seems this day was. My appointment was at 9:30. My vehicle was ready at 12:00pm. As I saw it was driven out and parked. Service person came and got me checked out at 1:00pm. I waited an hour after my vehicle was done. My vehicle was sitting for an hour after service was completed. More

Scheduled me quickly, got me in and out efficiently. Cost was comparable to the quick lube places. Cost was comparable to the quick lube places. More

Enjoyed the time there . Staff very knowledgeable and very prompt! And free rides to and from home!! With Lyft. Staff very knowledgeable and very prompt! And free rides to and from home!! With Lyft. More

A week or so after we bought a truck, Cory from the service department called me and said there was something they forgot to do before we took the truck. He said they needed to plug into the OBD connec service department called me and said there was something they forgot to do before we took the truck. He said they needed to plug into the OBD connector and do something real quick. I told him I wasn't sure when we would be back to Albuquerque. The following weekend my son wanted to look at a car at another dealership across the street from Reliable, so we figured we'd go with him, and take the truck by Reliable to let them do the thing they forgot. My wife called from across the street and Cord answered. She explained what Cory had told me. She was told Cory wasn't there, but they would call him. After a brief hold, Cord came back on and told her that he had called Cory, and Cory told him he didn't recall anything about this or even calling me. SO we went home. About a week later I once again got a call from Cory asking me when we might be able to come down. I explained to him that we were down in Albuquerque and my wife had called, and I told him what my wife had been told on the phone. Cory told me that he indeed wasn't at work that day, but told me that nobody called him and they still needed to plug into the OBD on the truck. He told me he would find out what happened with my wife's phone call and get back to me on Friday (this was Tuesday I believe). He never called me back, so I called again the following week and Cord told me that Cory was in a meeting but he would have him call me, or he would call me back himself with an explanation of what was going on. I have not yet received a call back. Someone (or both) are lying and it makes me regret ever doing business with Reliable Chevrolet. I still don't know if the truck needs to be scanned (Cory told me it was to initiate the manufacturer warranty) and I have no idea who all is lying to me or what is going on. I severely doubt the integrity of this business and it's employees. More

I will never be back no integrity or accountability. Very disappointed. Charged more than what I was told. Pulled out with a flat tire then Lied to me and said tech fixed for free but failed to note Very disappointed. Charged more than what I was told. Pulled out with a flat tire then Lied to me and said tech fixed for free but failed to note on list of recommended services. Remote start not working but told by line supervisor that happens with check engine light on but I have been using my remote start for four months before I took my vehicle. I paid almost 600 when I was told by sales 396 plus tax and got vehicle back in worse condition from when I dropped it off. I have never had this type of poor service in all my life. I saw a sign that said integrity in their shop which needs to be taken down or they need to honor that sign. More

Service writers were very courteous and informative. Kept me up to date and coordinated my ride home and back to the dealership. Kept me up to date and coordinated my ride home and back to the dealership. More

Really great service and support from Ryan Pierce . Everything was as expected. Thank you for all the help. Everything was as expected. Thank you for all the help. More

Service staff and manager excellent with detailed explanation of findings of inspection, services rendered and updates on progress of service, explanation of findings of inspection, services rendered and updates on progress of service, More

Took my truck in for a coolant leak, he had it diagnosed within an hour of vehicle being dropped off, and it was fixed 3 days later once part came in. within an hour of vehicle being dropped off, and it was fixed 3 days later once part came in. More

Amy was very helpful and so polite while addressing a problem I was having with my vehicle. I would recommend Amy For your next vehicle purchase. problem I was having with my vehicle. I would recommend Amy For your next vehicle purchase. More