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Reliable Chevrolet - NM - Service Center

Albuquerque, NM

4.2
731 Reviews

731 Reviews of Reliable Chevrolet - NM - Service Center

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October 27, 2024

I have been doing business with this dealership for many years and I have been treated very well. I am very happy because I know that they will do a good job at whatever they need to do for me.. OK thank yo More

by oates321
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Aaron at the service department
Oct 29, 2024 -

Reliable Chevrolet - NM responded

Thank you for your wonderful review! We truly appreciate your loyalty and are thrilled to hear about your positive experiences with us. Our team is dedicated to providing excellent service, and it's great to know we're meeting your expectations. We look forward to serving you for many more years!

October 26, 2024

I gave a list of things to do and they weren’t yet they told me they did More

by tsfigura
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Cord trail
Oct 28, 2024 -

Reliable Chevrolet - NM responded

We understand how important it is to have your service requests handled thoroughly, and it's clear we missed the mark this time. To ensure we address each of your concerns properly, please reach out to Patricia Charles, our Customer Relations Representative, at pcharles@vtaig.com or 505-338-5826, or connect with our Service Director, Cory Reeves, at creeves@vtaig.com or 505-338-5932 at your earliest convenience.

October 26, 2024

There is a lack of communication. I was never initially told how long it would take to service my vehicle. No one ever contacted me to provide me with updates. I had to initiate the c More

by o13o13o
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Cord Trail
Oct 28, 2024 -

Reliable Chevrolet - NM responded

We understand how frustrating it must have been to be without your vehicle for an extended time, especially without clear communication on updates and timelines. It’s certainly not the experience we aim to provide, and we’d like to address your concerns directly. Please reach out to Patricia Charles, our Customer Relations Representative, at pcharles@vtaig.com or 505-338-5826 at your earliest convenience to discuss this further. Additionally, our Service Director, Cory Reeves, can also be reached at creeves@vtaig.com or 505-338-5932 to ensure your concerns are fully resolved.

October 26, 2024

Great Mike was outstanding so was fin great great great great great great great great More

by G.SEESE77
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Michael Lujan
5.0
This rating includes all reviews, with more weight given to recent reviews.
Oct 29, 2024 -

Reliable Chevrolet - NM responded

Thanks for the fantastic feedback! We’re thrilled to hear that Mike and Fin made such a positive impact. Your support means a lot to us, and we look forward to seeing you again soon!

October 26, 2024

They got us an appointment right away and when we took our vehicle in we’re done with a good time limit More

by DGARCIA47
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Don’t remember name
Oct 29, 2024 -

Reliable Chevrolet - NM responded

Thanks! We're thrilled to hear you had a quick and efficient experience with us. Providing timely service is our priority, and it's great to know we hit the mark. We appreciate your feedback and look forward to serving you again!

October 26, 2024

Great customer service and swapped out my battery at a good price! Very satisfied overall! More

by ALMORTIZ2023
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Angel something. Can’t remember his last name
Oct 29, 2024 -

Reliable Chevrolet - NM responded

Thanks! We're thrilled to hear you had a great experience with our customer service and found our battery swap to be a good deal. Your satisfaction means a lot to us! We look forward to serving you again.

October 26, 2024

I was told it would take 5-7 business days to diagnose my vehicle’s problem but it took 9. Once the problem was diagnosed it was quickly fixed. Angel did a good job with communication and expediting our prob More

by chloeabreu.aprn
Recommend Dealer
Yes
Employees Worked With
Angel
Oct 29, 2024 -

Reliable Chevrolet - NM responded

Hi Chloe, thank you for your feedback! We appreciate your patience during the diagnosis process and are glad to hear Angel provided great communication. We’re continually working to improve our timelines and hope to serve you even better next time!

October 26, 2024

We had an awesome experience. All the staff were nice and friendly. Kevin was a pleasure to work with. More

by gabrieldeborah_2
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Kevin Rivera-Arteaga
5.0
This rating includes all reviews, with more weight given to recent reviews.
Oct 29, 2024 -

Reliable Chevrolet - NM responded

Gabriel, we’re thrilled to hear about your awesome experience! Our team, especially Kevin, loves making your time with us special. Thanks for sharing your kind words; we can’t wait to welcome you back!

October 25, 2024

Had a good experience with the oil change on my jeep. I waited about an hour which wasn’t bad. Chris, my advisor was super helpful and nice. More

by ruth.rmz89
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Chris Avalos
5.0
This rating includes all reviews, with more weight given to recent reviews.
Oct 29, 2024 -

Reliable Chevrolet - NM responded

Thanks for the great feedback, Ruth! We're thrilled to hear that you had a positive experience with your oil change and that Chris took such good care of you. We appreciate your support and look forward to seeing you again!

October 25, 2024

Very helpful. Friendly and faster then expected service. I really like the fact that they went around the vehicle first to ensure no damage and then again after More

by Rick
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Service department
Oct 29, 2024 -

Reliable Chevrolet - NM responded

Rick, thanks for the fantastic review! We're thrilled to hear you appreciated our thorough service and friendly approach. Ensuring your vehicle's safety is a priority for us. We look forward to serving you again in the future!

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