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Reliable Chevrolet - NM - Service Center

Albuquerque, NM

4.2
758 Reviews
Call Service Center (505) 216-2993

758 Reviews of Reliable Chevrolet - NM - Service Center

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November 12, 2024

I recently had an extremely disappointing experience with Cory, the Service Department supervisor. The communication was severely lacking throughout the entire process. My car took an unreasonably long time More

by MIADAASY
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Services Department Manager Cory
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November 12, 2024

Very helpful and very informative. Ryan took good care of y truck. Thank you so much More

by rbarbera505
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Ryan
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Nov 13, 2024 -

Reliable Chevrolet - NM responded

Thanks for the fantastic feedback! We’re thrilled to hear that Ryan provided excellent care for your truck. Your satisfaction is our priority, and we appreciate your support!

November 12, 2024

Ryan was very helpful and answered all the questions we had. He made our appointment more comfortable. More

by frankiegarcia505
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Ryan Pierce / Service Advisor
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Nov 13, 2024 -

Reliable Chevrolet - NM responded

Thanks for the fantastic feedback, Frankie! We're thrilled to hear that Ryan made your appointment a comfortable experience and was there to help with your questions. Your satisfaction means a lot to us!

November 12, 2024

Check in was great. The wait for an oil change was too long. Confusion over a sent message to me was relieved after I left. The service rep was good to fix the problem. More

by JOENABQ
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Ryan
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Nov 13, 2024 -

Reliable Chevrolet - NM responded

Thanks for your feedback! We're glad you had a great check-in and that our service rep helped resolve the confusion. We appreciate your patience with the wait time and will work to improve our efficiency. Your insights help us serve you better!

November 12, 2024

Service and maintenance took longer than quoted, however a discount was applied to the total charge. Car is working well More

by JMMontoya
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Ryan McCray
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Nov 13, 2024 -

Reliable Chevrolet - NM responded

Thanks for your feedback! We appreciate your understanding regarding the service time and are glad you enjoyed the discount. It’s great to hear your car is running well now. We’re always here to help!

November 12, 2024

Service was ok but the car wash wasn’t; the hood wasn’t dried and when I got home I had white water stains all over the hood and roof. More

by GVSMALLEY
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Service
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Nov 13, 2024 -

Reliable Chevrolet - NM responded

It’s important to us that every part of your visit, from service to final details, is completed with care. To ensure this is fully addressed, please feel free to reach out to Patricia Charles, our Customer Relations Representative, at pcharles@vtaig.com or 505-338-5826, or you can connect with our Service Director, Cory Reeves, at creeves@vtaig.com or 505-338-5932.

November 11, 2024

Aaron did an outstanding job! ! However, the service team failed to inform him of issues that arose with the equinox repair that resulted in a longer wait time More

by lucindamharris
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Aaron with the service department
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Nov 12, 2024 -

Reliable Chevrolet - NM responded

Lucinda, thanks for the fantastic feedback! We're thrilled to hear Aaron exceeded your expectations. We appreciate your insights about the service team and will work on improving communication to ensure a smoother experience in the future. Your input helps us get better!

November 09, 2024

So the gentleman that checked us in and called me later in the morning to let me know that the shop was closing due to the weather was very unprofessional and when I asked, what am I supposed to do without More

by Angelatello429
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Tristano Cordova
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Marc used car sales
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Nov 12, 2024 -

Reliable Chevrolet - NM responded

We understand how frustrating it can be when communication falls short, especially in situations like this. We appreciate your acknowledgment of the support you received from the used dealership side and will ensure that your experience is addressed accordingly. If you'd like to discuss this matter further or need additional assistance, please don't hesitate to reach out to Patricia Charles, our Customer Relations Representative, at pcharles@vtaig.com or 505-338-5826. Alternatively, you can contact Cory Reeves, our Service Director, at creeves@vtaig.com or 505-338-5932.

November 09, 2024

The service that we have received in the past year has been excellent. The people at the desk has been very professional and we thank you for your outstanding service and keeping a car in the best of shap More

by sdanjeppys
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Ryan C. Pierce
Report | Print
Nov 11, 2024 -

Reliable Chevrolet - NM responded

Thanks! We’re thrilled to hear you’ve had such a positive experience with our team. Your kind words motivate us to keep delivering top-notch service. We appreciate your support and look forward to continuing to help you maintain your car in excellent shape!

November 07, 2024

This dealership is clean and well organized. The gentleman who helped me was very kind. More

by Danielle Huesing
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
I do not remember the employees name.
Report | Print
Nov 09, 2024 -

Reliable Chevrolet - NM responded

Thanks for your kind words, Danielle! We're glad you had a positive experience at our dealership. Our team takes pride in providing a clean and welcoming environment. We appreciate your feedback and hope to see you again soon!

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