Reliable Chevrolet - NM - Service Center

Reliable Chevrolet - NM responded

Thank you for sharing your experience. We're so glad the team helped you find the perfect vehicle for you and your family and got you a great deal. Enjoy your new ride!

Reliable Chevrolet - NM responded

Thanks for the awesome feedback, Mae! We're thrilled to hear that Ryan provided you with great service and that your car was ready ahead of time. We appreciate your support and look forward to serving you again!

Reliable Chevrolet - NM responded

Thank you for your kind words! We're thrilled to hear that our team met your needs with such care. Your feedback helps us continue to improve, and we look forward to serving you again soon!

Reliable Chevrolet - NM responded

We understand how frustrating it must’ve been to wait so long without any updates, especially after scheduling ahead of time. That’s not the experience we want for anyone who brings their vehicle to us. Your time and trust matter, and we’d really like the opportunity to make this right. If you’re open to it, please reach out to Patricia Charles at 505-338-5826 or pcharles@vtaig.com, or you can connect directly with our Service Director, Cory Reeves, at 505-338-5932 or creeves@vtaig.com.

Reliable Chevrolet - NM responded

We understand how frustrating it must have been to travel such a long distance multiple times and still not have things resolved the way you expected. That kind of back and forth, especially when time and warranty miles are involved, can understandably lead to a lot of disappointment. We also recognize how important clear and timely communication is when it comes to service visits, and it’s clear we didn’t provide the level of attentiveness you deserved. Please reach out to Patricia Charles at 505-338-5826 or Cory Reeves, our Service Director, at 505-338-5932 whenever it’s convenient for you.

Reliable Chevrolet - NM responded

We understand how frustrating it must have been to go without your vehicle for that long, especially when the issue you originally brought it in for wasn’t resolved as expected. We also recognize how confusing and inconvenient inconsistent communication can be—especially when it involves billing and repair updates. That’s never the type of experience we want anyone to have when visiting us. If you’re open to it, we’d really appreciate the opportunity to go over the situation in more detail and help clear things up. Please feel free to reach out to Patricia Charles, our Customer Relations Representative, at 505-338-5826 or pcharles@vtaig.com—or you can also speak with our Service Director, Cory Reeves, at 505-338-5932 or creeves@vtaig.com.

Reliable Chevrolet - NM responded

We understand the importance of attention to detail, and we’re sorry to hear about the concerns you’ve mentioned regarding the oil and transmission change, as well as the window tag. We appreciate you bringing this to our attention and would like to make things right. Please feel free to reach out to Patricia Charles at pcharles@vtaig.com or 505-338-5826, or Cory Reeves, our Service Director, at creeves@vtaig.com or 505-338-5932.

Reliable Chevrolet - NM responded

We understand how frustrating it must have been to drop off your vehicle and not receive the updates you expected. We want to assure you that we take your concerns seriously and are committed to providing the level of service you deserve. Please reach out to Patricia Charles, Customer Relations Representative, at pcharles@vtaig.com or 505-338-5826, or Cory Reeves, our Service Director, at creeves@vtaig.com or 505-338-5932 so we can further discuss your visit and ensure this is addressed.

Reliable Chevrolet - NM responded

We strive to ensure all of our customers feel valued, and it sounds like we missed the mark this time. We’d love the opportunity to make things right. Please reach out to Ken Orosco, our General Manager, at customerrelations@reliable-chevrolet.com or call 623-666-8577 at your convenience to discuss this further.

acordova4 responded

Well I have a new truck from Reliable Chevrolet but come to find out that's all I got. Took my NEW truck for a PM service which went well but a few days after the check /engine light comes on. Called to see what the service department can do for me. They asked me to stop by so they could scan the code so I did. On the way there the check engine light goes out. Service suggests I schedule a day to bring it in to diagnose but three weeks out. Was told they would need the truck 2-3 days. When I finally took it in I was told they needed the truck for 2-3 weeks now just to diagnose. I couldn't be without a vehicle for that long so I told them I would pick it up. You would think they would be concerned of the length that they would offer a rental or loaner but it was like no big deal. Did not try and take care of me just said that's the way it is. Got my truck fixed within two days at another dealership with exceptional customer service! They will be my go to from now on. They know how to treat their customers with respect and value.

Reliable Chevrolet - NM responded

Thanks for the fantastic review, Leland! We're thrilled to hear you had a great experience with our service center and that Ryan made it a smooth process. We appreciate your feedback and look forward to serving you again!