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Reliable Chevrolet - NM - Service Center

Albuquerque, NM

4.2
961 Reviews

961 Reviews of Reliable Chevrolet - NM - Service Center

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May 27, 2025

Every person is friendly and helpful. They always take care of my questions and concerns. More

by ADVALDEZ18
Recommend Dealer
Yes
Employees Worked With
Nathan
Jun 04, 2025 -

Reliable Chevrolet - NM responded

Thanks for the kind words! We're thrilled to hear that our team is meeting your needs. Your feedback motivates us to keep improving. We appreciate your support and look forward to continuing to assist you!

May 26, 2025

Cord is a busy guy but he took care of me by listening to what the issues were and why I was there. He kept me updated. Great experience overall. More

by shawn.ray
Recommend Dealer
Yes
Employees Worked With
Cord
May 27, 2025 -

Reliable Chevrolet - NM responded

Thanks for sharing your experience, Shawn! We're thrilled to hear that Cord provided you with attentive service and kept you informed. Our team always aims to deliver great experiences, and your feedback means a lot to us. Looking forward to seeing you again!

May 24, 2025

I brought my vehicle back to this dealership after noticing a transmission fluid leak from a filter they had previously replaced. Despite the service being done some time ago, no one else had touched More

by HOMEGARY
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Cory
May 28, 2025 -

Reliable Chevrolet - NM responded

We understand how frustrating it must have been to experience issues with your vehicle, especially after already having service completed. While we’re glad to know our team took care of the transmission filter service at no cost, we recognize that the rest of your experience didn’t meet expectations. We truly value transparency and open communication, and it's never our intention to make any guest feel unheard or dismissed. We understand your concern regarding the rental charges and your frustration with the explanation provided. That’s not the kind of experience we strive to deliver. Please feel free to reach out directly to Patricia Charles, Customer Relations Representative, at pcharles@vtaig.com or 505-338-5826, or you’re welcome to contact our Service Director, Cory Reeves, at creeves@vtaig.com or 505-338-5932.

May 22, 2025

Staff lost my keys while serviced. Never found. Maybe stolen by staff?Disrespectful sales reps. Also found white powder all over my floor mats where they put plastic down while working More

by DAVISTYRONE42
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Tech/sales rep not listed
May 27, 2025 -

Reliable Chevrolet - NM responded

We understand how concerning it must have been to leave your vehicle in our care and walk away feeling this way. It’s deeply troubling to hear about the condition in which your vehicle was returned and that you didn’t receive the follow-up communication you were promised. That's not the kind of experience we want anyone to have. We take matters like this very seriously and would like the opportunity to speak with you directly to ensure your concerns are properly addressed. Please reach out to Patricia Charles, Customer Relations Representative, at pcharles@vtaig.com or 505-338-5826, or you may also contact Cory Reeves, our Service Director, at creeves@vtaig.com or 505-338-5932.

May 22, 2025

Never had problems with them until last service. Vehicle was returned with oily hand prints on bumper, grill, door, roof, both side steps, and headliner. Will not take my truck back to them for serv More

by Demonebrent
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Nate service rep
May 27, 2025 -

Reliable Chevrolet - NM responded

We understand how important it is for your vehicle to be returned in pristine condition, and we regret that this was not the case during your last visit. We’d appreciate the opportunity to discuss this further and make things right. Please feel free to reach out directly to Patricia Charles, our Customer Relations Representative, at pcharles@vtaig.com or 505-338-5826, or contact Cory Reeves, our Service Director, at creeves@vtaig.com or 505-338-5932.

May 20, 2025

Service desk was very professional, fast. What I also noticed he research all my services was done and made sure all the warranty was updated. I will definitely come back in the future. More

by Enrique
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Cord Trail
May 22, 2025 -

Reliable Chevrolet - NM responded

Thanks, Enrique! We're thrilled to hear you had a great experience with our service desk. Our team takes pride in providing thorough and efficient support, so your feedback means a lot. We look forward to serving you again in the future!

May 20, 2025

Everyone was polite and respectful even the team members that I was not working with. I felt valued. More

by deloras.ward
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Jesse Olguin
5.0
This rating includes all reviews, with more weight given to recent reviews.
May 21, 2025 -

Reliable Chevrolet - NM responded

Deloras, we're thrilled to hear you had such a positive experience! Our team strives to create a welcoming environment, and it's great to know you felt valued. Thank you for your kind words and support!

May 20, 2025

Made three truck payments before they could even look at my truck under warranty gave it back with two bad batteries wher they had to charge or boost my new truck 5 time while in service shop and still had More

by AJ Orona
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Michael Marsh
1.0
This rating includes all reviews, with more weight given to recent reviews.
Osman Bahadiri
1.0
This rating includes all reviews, with more weight given to recent reviews.
Kyle Anderson
1.0
This rating includes all reviews, with more weight given to recent reviews.
May 21, 2025 -

Reliable Chevrolet - NM responded

We understand how frustrating it can be to face repeated battery issues, especially with a new vehicle. It’s clear that your expectations weren’t met, and we recognize how important it is for you to feel confident in the service and support you receive. While your concerns involve several layers, including warranty coverage and diagnostic outcomes, we want to ensure the right people follow up with you to address the remaining concerns. For assistance with your warranty or reimbursement inquiry, please contact Patricia Charles, our Customer Relations Representative, at pcharles@vtaig.com or 505-338-5826. If you’d prefer to speak directly with our Service Department, Cory Reeves, our Service Director, is available at creeves@vtaig.com or 505-338-5932.

May 19, 2025

I received service for an oil change and tire rotation on 1 May 2025. I was attended for service at the dealership at my scheduled time and waited for the service to be completed. The service advisor provide More

by nuwi
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Nathaniel Marsh
May 20, 2025 -

Reliable Chevrolet - NM responded

Thank you for your wonderful review! We are delighted to hear that your experience with our oil change and tire rotation service met your expectations. Timeliness and clear communication are important to us, and we're glad that our service advisor was able to provide you with the information you needed. Your satisfaction is our top priority, and we look forward to serving you again in the future!

May 17, 2025

No No ? ? No no no no no no no no no no no no no. More

by telefante
Recommend Dealer
Yes