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Reliable Chevrolet - NM - Service Center

Albuquerque, NM

4.2
933 Reviews

933 Reviews of Reliable Chevrolet - NM - Service Center

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May 01, 2025

Doing a great job, thank you I'll continue to do my service there with my Chevrolet More

by ELROYBROWN32
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Ricardo Aleman
May 01, 2025

He treated us like loyal customers and was wildly helpful He went above and beyond for us More

by ASHLEY_KRACKO
Recommend Dealer
Yes
Employees Worked With
Ryan i believe
May 01, 2025

I prefer to take my vehicle to the dealership because they are nice and I never have issues with the car. Only complaint I have is I wish it wouldn't take 3.5-4 hours to do the oil change. More

by SHAR64809
Recommend Dealer
Yes
Employees Worked With
Ryan Pierce
May 05, 2025 -

Reliable Chevrolet - NM responded

Thank you for your feedback! We're glad to hear you appreciate our service. We understand that wait times can be frustrating and are always looking for ways to improve efficiency. Your input helps us enhance the experience for all our customers!

April 30, 2025

i really enjoyed the dealer ship very friendly and help ful Mike was awsome i would go back to the dealership in the future all workers are helpful and polite ... Thanks Mike for all the help More

by valdiviesolydia88
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Kenneth Orosco
5.0
This rating includes all reviews, with more weight given to recent reviews.
Osman Bahadiri
5.0
This rating includes all reviews, with more weight given to recent reviews.
May 01, 2025 -

Reliable Chevrolet - NM responded

Lydia, we're thrilled to hear you had such a positive experience at our dealership! Mike and the entire team strive to provide friendly and helpful service. We look forward to welcoming you back in the future! Thank you for sharing your thoughts!

April 30, 2025

Excellent customer service The gentleman that assisted me was very kind and very helpful I will definitely return as well as recommend to others More

by cordovacs.cc
Recommend Dealer
Yes
May 05, 2025 -

Reliable Chevrolet - NM responded

Thank you for your fantastic review! We're thrilled to hear that you had a great experience with our team. Your kind words and recommendations mean a lot to us. We look forward to welcoming you back soon!

April 27, 2025

Terrible communication! Lost my keys. I had to wait for them to find them. Workers don't seem to be truthful when giving their names. Won't be going here again. More

by Jenn
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Nate
Apr 28, 2025 -

Reliable Chevrolet - NM responded

We understand how important clear communication is, and we can see how frustrating it must have been to wait for your keys to be located. Our goal is to provide a smooth and efficient experience for every customer, and your comments help us identify areas where we can improve. If you'd like to discuss this further or if there’s anything we can do to assist you, please don’t hesitate to reach out to Patricia Charles in Customer Relations at pcharles@vtaig.com or 505-338-5826, or Cory Reeves, our Service Director, at creeves@vtaig.com or 505-338-5932.

April 23, 2025

Oliver is the only reason we keep going back to Reliable. And he's the only reason we have referred family and friends to him. He's like family and we trust him. More

by dessanjc
Recommend Dealer
Yes
Employees Worked With
Oliver
Apr 24, 2025 -

Reliable Chevrolet - NM responded

Thank you for the kind words! We're thrilled to hear that Oliver has built such a strong relationship with you and that you trust him so much. It’s wonderful to know you’ve referred family and friends as well. We truly value your loyalty and look forward to continuing to serve you!

April 23, 2025

Taking them two months to do repairs on my vehicle. It's still not ready. Took it in Feb 28. More

by Ariene_98
Recommend Dealer
No
Apr 24, 2025 -

Reliable Chevrolet - NM responded

We're very sorry to hear that you are disappointed with your service experience so far. This is certainly not the experience we want any of our customers to have. We appreciate your patience and would like to make sure your concerns are addressed directly. Please reach out to Patricia Charles, our Customer Relations Representative, at pcharles@vtaig.com or 505-338-5826, or you may also contact Cory Reeves, our Service Director, at creeves@vtaig.com or 505-338-5932. They would be happy to look into your situation and provide further assistance. Thank you for bringing this to our attention.

April 22, 2025

Service did a great job on keeping me updated and getting the job done. Thank you More

by CHAVEZISAIAH2004
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Kenneth Orosco
5.0
This rating includes all reviews, with more weight given to recent reviews.
Amy Gonzales
5.0
This rating includes all reviews, with more weight given to recent reviews.
Apr 23, 2025 -

Reliable Chevrolet - NM responded

Thank you for your feedback! We're glad to hear that our service team kept you updated and got the job done to your satisfaction. We appreciate your trust and look forward to assisting you again in the future!

April 21, 2025

I took my Equinox in for brake servicing as I was hearing and feeling something off. My service advisor was Nathaniel Marsh, he did a good job of checking the car in and recommending the type of service to p More

by JIMMYVINO
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Nathaniel Marsh
Apr 22, 2025 -

Reliable Chevrolet - NM responded

Thank you for sharing your experience. We're glad to hear you're happy with the repairs, and we apologize for the delay in communication. We understand how important timely updates are, and we’ll make sure to work on improving the process. We appreciate your patience and understanding, and we’re happy Nathaniel was able to assist with the service recommendations.