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Reliable Chevrolet - NM - Service Center

Albuquerque, NM

4.2
765 Reviews
Call Service Center (505) 216-2993

765 Reviews of Reliable Chevrolet - NM - Service Center

Sort by
September 19, 2024

Customer service was great. Aaron Williams the associate I was dealing with was amazing, friendly, informative, assisted me with all the questions I had, funny as well, made me More

by AVAZQUEZA47
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Aaron Williams
Report | Print
Sep 19, 2024 -

Reliable Chevrolet - NM responded

Thank you! We’re thrilled to hear about your positive experience with Aaron. Our team strives to provide exceptional service, and it’s fantastic to know that Aaron made your visit enjoyable and informative. We appreciate your feedback and look forward to seeing you again!

September 18, 2024

Cord Trail was very helpful and let me know that when the work was completed he would let me know when my vehicle was completed. He was very professional More

by frank.bitonti64
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Cord Trail
Report | Print
Sep 19, 2024 -

Reliable Chevrolet - NM responded

Thank you, Frank! We're thrilled to hear about your positive experience with Cord Trail. Professionalism and clear communication are our top priorities. We appreciate your feedback and look forward to serving you again!

September 17, 2024

Always working with me for whatever reason I need. Thank you all for your time and service. More

by Don't have one
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Marcos Pando-Gallegos
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Sep 18, 2024 -

Reliable Chevrolet - NM responded

Thank you for your wonderful feedback! We're thrilled to hear that our team is always ready to assist you. Your satisfaction is our priority, and we appreciate your support!

September 17, 2024

The service staff were helpful, but my vehicle was towed in with an oil line failure only a month after my last oil change (also conducted at Reliable). The service team did not get to my truck for nearly t More

by BRYANACEE7
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Kenneth Orosco
1.0
This rating includes all reviews, with more weight given to recent reviews.
Michael Marsh
1.0
This rating includes all reviews, with more weight given to recent reviews.
John Storz
1.0
This rating includes all reviews, with more weight given to recent reviews.
Report | Print
Sep 20, 2024 -

Reliable Chevrolet - NM responded

We’re pleased to hear that you found our service staff helpful. However, we regret that your experience with the timing of your vehicle service did not meet your expectations. We understand the frustration of having your vehicle towed in and waiting for service, especially given the recent oil change. To address these concerns and work towards a resolution, we invite you to connect with Patricia Charles, our Customer Relations Representative, at 505-338-5826 or via email. Alternatively, you can reach out to Cory Reeves, our Service Director, at 505-338-5932. Your feedback is invaluable in helping us improve our service processes, and we look forward to discussing this matter further with you.

September 16, 2024

Awesome job and great service! Good about keeping you updated and letting you know when vehicle is ready. More

by HENRYDUANE
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Angel Baros
Report | Print
Sep 17, 2024 -

Reliable Chevrolet - NM responded

Henry, thanks for the fantastic feedback! We're thrilled to hear that you enjoyed our service and appreciated the updates. Your satisfaction is our priority, and we look forward to assisting you again in the future!

September 16, 2024

The service was great and within the time window that they gave me. I'm happy More

by MSMITH
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Zack
Report | Print
Sep 17, 2024 -

Reliable Chevrolet - NM responded

Thanks for your feedback! We're thrilled to hear you had a great experience and that we met your expectations. Your satisfaction is our top priority, and we look forward to serving you again!

September 16, 2024

They were fantastic. They got the hob done quickly and were extremely courteous to me. I would highly recommend. More

by kenzerkoo1@msn.com
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Michael Marsh
5.0
This rating includes all reviews, with more weight given to recent reviews.
Joshua Buerke
5.0
This rating includes all reviews, with more weight given to recent reviews.
Report | Print
Sep 17, 2024 -

Reliable Chevrolet - NM responded

Thanks! We're thrilled to hear you had a fantastic experience with us. Our team prides itself on efficiency and courtesy, so your recommendation means a lot. We look forward to serving you again in the future!

September 15, 2024

Very considerate very timely service. Kept me informed. Good service. Very capable knowledgeable individual. All good... More

by budeleau
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Aaron
Report | Print
Sep 16, 2024 -

Reliable Chevrolet - NM responded

We're thrilled to hear you had such a positive experience. Our team works hard to provide timely and knowledgeable service, and your feedback means a lot. We look forward to serving you again soon!

September 15, 2024

They had our truck for 5 months waiting on a part. I know this was out of their control, but during this time there was no communication. When we got the truck back ot was filthy. There was used kleen More

by SONAROMERO
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Parts and service department
Report | Print
Sep 18, 2024 -

Reliable Chevrolet - NM responded

We understand how crucial it is to maintain clear communication and ensure your vehicle is returned in pristine condition. We regret the experience you've had and want to address your concerns thoroughly. Please reach out to Patricia Charles, our Customer Relations Representative, at pcharles@vtaig.com or 505-338-5826, and Cory Reeves, our Service Director, at creeves@vtaig.com or 505-338-5932, at your earliest convenience. Patricia and Cory are dedicated to resolving these issues and ensuring that we meet your expectations. They will assist you in addressing the cleanliness concerns, missing parts, and any additional issues you've encountered.

September 14, 2024

Aaron was very helpful and kept me informed about everything that was going on with my vehicle More

by MDGUTIERREZ0608
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Aaron,Williams
Report | Print
Sep 16, 2024 -

Reliable Chevrolet - NM responded

We're thrilled to hear that Aaron provided such great support and communication during your experience! It's our goal to keep our customers informed every step of the way. Thank you for your wonderful feedback!

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