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Reiselman Ford - Service Center
Dickson, TN
46 Reviews
This rating includes all service center reviews, with more weight given to recent reviews.
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47 Reviews of Reiselman Ford - Service Center
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June 13, 2024
Service Department is extremely friendly but extremely slow and expensive. I will seek other services in the future. This repair was only serviceable by FMC slow and expensive. I will seek other services in the future. This repair was only serviceable by FMC More
by Richard
Employees Worked With
Heidi Winter
June 13, 2024
Had a bad experience with another company in Paris TN so I tried Reiselman Ford in Dickson. Very pleased with the service and employees at this dealership. They actually cared and listened to my needs. T I tried Reiselman Ford in Dickson. Very pleased with the service and employees at this dealership. They actually cared and listened to my needs. Thanks!! More
by Rushtong72
Employees Worked With
Jonathan Taylor
June 12, 2024
First of all if you are a woman, veteran and a working mother of 3 they will take advantage of you. I bought my car from Reiselman Ford in Dickson 2 years ago. On May 2nd I had an appointment to get my ca mother of 3 they will take advantage of you. I bought my car from Reiselman Ford in Dickson 2 years ago. On May 2nd I had an appointment to get my car looked at for the steering. 1 week went by and have not heard a thing. Had to keep going up there to find out anything. After 2 weeks they said it was my strut bearings. Had that fixed, it did not fix the problem. Took it back they said it was in the steering. They had it 2 more weeks. Did not offer a rental or nothing. Picked up again after they said it was ready and drove like butter. That was not the case. My car was louder and vibrated the inside of my car. I called and explained what was going on and I would be back and wanted to see a manager. I was told the manager would test drive with me. When I got there they wanted to put it on the rack to see if something needed to be tightend before the test drive. (He was trying to blow me off) I had the manager drive with me before it hit the rack knowing they were going to pull something. He finally got me a rental car so they could fix it again. Got a call from higher management (that i asked for) to try and get my money back on what all i paid for that did not fix the problem and he said no and tried to sell me another car. After 40 days and $2,000.00 (would have been more but my warranty covered almost 3k) so about 5k total, I finally got my car back on June 12th and hope i dont have to bring it back. Don't bring your car here they will screw you over big time. More
by tabbycathall04
Employees Worked With
JJ
May 28, 2024
My F-150 Lariat had a wiper arm recall recently. Larry B. Came out to my location and made the repair! Excellent customer service and repair. Thanks for making it so easy Roger H. Larry B. Came out to my location and made the repair! Excellent customer service and repair. Thanks for making it so easy Roger H. More
by Jet3099
Employees Worked With
Larry Bruce
May 27, 2024
Friendly courteous knowledgeable on the service counter. Keep you up to date as you wait. Mobile service for any Ford recall is available They know what good customer service is. Keep you up to date as you wait. Mobile service for any Ford recall is available They know what good customer service is. More
by Edwin Anderson
Employees Worked With
Heidi winter,Service Advisor
May 14, 2024
I am so impressed with everyone and to come to me rather then me going to dealership was ten stars!!! Larry was very professional!! Awesome attitude!! Thank you fixing my car!! then me going to dealership was ten stars!!! Larry was very professional!! Awesome attitude!! Thank you fixing my car!! More
by trahopki
Employees Worked With
Larry
May 09, 2024
Excellent professional service! My service agent was professional and took excellent care of my appointment. My service agent was professional and took excellent care of my appointment. More
by jeff.kirk
Employees Worked With
May 01, 2024
Had recall work done via the mobile service option. Tech was on-time, friendly, and very efficient. He definitely went above and beyond! Tech was on-time, friendly, and very efficient. He definitely went above and beyond! More
by jem1997
Employees Worked With
Alexa made scheduling extremely easy. The mobile tech was great.
April 23, 2024
I got in quick and service done very quickly. Was given updates during service. Was very satisfied Was given updates during service. Was very satisfied More
by Loganrl53
April 19, 2024
Great service and staff! Timely! Excellent availability! Professional! Fair and honest! Top of the line! Timely! Excellent availability! Professional! Fair and honest! Top of the line! More
by Cd_stepp
Employees Worked With
