Reiselman Ford - Service Center

I Appreciate the service department bringing me back home and then bringing my vehicle to me. That was very nice of Reiselman Ford to do that. I have had nothing but good things to say about Reiselman Ford i and then bringing my vehicle to me. That was very nice of Reiselman Ford to do that. I have had nothing but good things to say about Reiselman Ford in Dickson.TN More

The people are always very pleasant and professional. They make sure I understand what is going on with my truck and they make sure they take care of everything that it needs. I am always very satisfied They make sure I understand what is going on with my truck and they make sure they take care of everything that it needs. I am always very satisfied when I leave there. More

Jonathan was extremely helpful and courteous! He kept us up-to-date on status of the vehicle and explained in detail the issues that were resolved. He kept us up-to-date on status of the vehicle and explained in detail the issues that were resolved. More

I was very pleased with my service experience. Everyone was very friendly and explained what was needed to be done by the next visit. Love the new building and the flavored coffee was a plus! Everyone was very friendly and explained what was needed to be done by the next visit. Love the new building and the flavored coffee was a plus! More

Heidi in the service department was a great help with follow-up calls, status changes, delays, etc as she has been over the past three years. If others in the service department could provide better cust follow-up calls, status changes, delays, etc as she has been over the past three years. If others in the service department could provide better customer service, then the rating would be higher. More

First time there well pleased with maintenance desk shuttle service and the work performed on car shuttle service and the work performed on car More

Prompt service, they take good care of their customers. Very polite and professional. Not your typical dealership. Very polite and professional. Not your typical dealership. More

They had my truck for a transmission issue. They finally told me what it was going to take to fix it, it also has a recall that was no charge to me. After a week I called and that's when they r They finally told me what it was going to take to fix it, it also has a recall that was no charge to me. After a week I called and that's when they realized that they forgot to order a part. When the parts finally got there and they replaced the sensors I was notified that it was completed with the exception of the recall issue, and that would require they keep the vehicle another day because the first 16 days wasn't enough time for them to do the work that didn't pay anything. They did however discount me 22 bucks off of my 2,000 dollar bill. Had my truck 16 days, bent my exhaust pipe, claimed they did a multi point inspection and everything was good, I know they didn't because a couple things were checked as good and they are not. Would not recommend reiselmen Ford to anyone. They are pirates More

Heidi, the Service Manager I dealt with was very professional, helpful, and easy to deal with. The work done on my F150 Limited surpassed my expectations of quality work. professional, helpful, and easy to deal with. The work done on my F150 Limited surpassed my expectations of quality work. More