Reineke Honda - Service Center

I took my car into this dealership in July because it had been parked for an extended amount of time and wasn't running well. It had troubles idling and would stall. Upon their initial inspection they had to been parked for an extended amount of time and wasn't running well. It had troubles idling and would stall. Upon their initial inspection they had told me that a mouse had chewed a few of the wires on the engine harness. They repaired the wires but the cars CEL was still on. They scanned it and it came back with a low idle. They attempted to do some troubleshooting and couldn't figure out why it was idling low. After messing with some other things the car had a high idle code. Then they attempted to shotgun parts at it starting with the computer. I told them if the computer didn't fix the problem right away I wanted it removed because I wasn't going to pay for something that didn't fix the problem. At this point they had the car for about a week and I needed to move the car out of state so I told them to stop and I'll figure out the problem when I have more time. Three months after the car had been "fixed" it started running rough and dying while at idle. So I had my wife take it to the local dealer in Virgina and the said that the problem was "someone had tried to repair the engine wire harness using buttsplice connectors and broken connectors". Even I know that a proper wire repair consists of soldering and heat shrink not buttsplice and tape. They also informed me that the high and low idle was caused by the idle air control valve. I'm not sure why gene Stevens wouldn't have checked that first when the car had inconsistent idling. I ended up paying gene Stevens $1000 for a 3 month temporary fix of the wiring harness and paying another dealership $1000 to rework the wire repair, properly diagnose the high/low idle codes and replace a faulty valve. I don't understand how all of their technicians are honda certified but completed work that needed to be fixed again by another certified honda technician. More

The staff was very courteous, efficient, and helpful. I was very happy with overall experience of the oil change and the loaner car. The car wash was also nice! was very happy with overall experience of the oil change and the loaner car. The car wash was also nice! More

I had to return 4 times for them to fix a broken trunk latch and by the time it was finished, they still hadn't fixed it so I went to another service department. They also told me I had about $800 more m latch and by the time it was finished, they still hadn't fixed it so I went to another service department. They also told me I had about $800 more maintenance that I should have do - and when I took it to another dealership, they told me that Gene Stevens tried to do things that didn't need any maintenance. Recently, I went back to have my battery replaced. I had an appointment, and after I waited for an hour, they came to me and said, sorry, we don't have that part in stock. Terrible customer service, More

The noise we had indicated to the service man when we The noise we had indicated to the service man when we arrived is still there. When you first start the car and for example, back out of the garage The noise we had indicated to the service man when we arrived is still there. When you first start the car and for example, back out of the garage, there is a vibration, which is also present when you drive forward. Although we told them about it, the service person said they did not hear it. It is still very much there, sounds like a vibration of some sort. Hope it isn't anything important. More

I desperately needed an oil change before a short road trip over the weekend. They fit me in on Friday afternoon, got my oil changed quickly, and got me out of Findlay before the big wind storm came throu trip over the weekend. They fit me in on Friday afternoon, got my oil changed quickly, and got me out of Findlay before the big wind storm came through. I gave them a 5 because the total experience was the way service should be. Thanks! More

I always enjoy going to Gene Stevens Honda for service. They are friendly, punctual, and thorough, and they always tell me what to expect in the way of repairs or new materials (tires, belts, etc.) for the They are friendly, punctual, and thorough, and they always tell me what to expect in the way of repairs or new materials (tires, belts, etc.) for the next service. It's a great place to do business. More

I was very pleased with my service and the fact that my free oil service would be honorred. I especially liked the flower I could choose. My car also was located in a convenient place for pick up. free oil service would be honorred. I especially liked the flower I could choose. My car also was located in a convenient place for pick up. More

Service department is alway vary friendly. The facility is always clean and love just pulling in the building for service. The drivers that take you to work and pick you up are all very courteous and alwa is always clean and love just pulling in the building for service. The drivers that take you to work and pick you up are all very courteous and always remember what building you need dropped off or picked up. More

All aspects of our experiences with Gene Stevens Honda and our salesman, Eddie Ortiz has been excellent. We brought our Honda Van in for it's first service/oil change and the $60.00 oil change and tire r and our salesman, Eddie Ortiz has been excellent. We brought our Honda Van in for it's first service/oil change and the $60.00 oil change and tire rotation is almost double what we normally pay. More

Excellent service. We would have preferred more information than the "intermittent" and "anomaly" explanation for the reason the Check Engine light had come on and stayed on. information than the "intermittent" and "anomaly" explanation for the reason the Check Engine light had come on and stayed on. More