Reineke Honda

oil, lube, filter and tire check Quick and efficient service. All questions answered in a professional manner. Service person was knowledgeable about what could be done to check tire Quick and efficient service. All questions answered in a professional manner. Service person was knowledgeable about what could be done to check tire. She was courteous. More

)6 Honda Odyssey Service I took my wife's 2006 Honda Odyssey in for new tire installation, alignment, front brakes, front rotors, brake line flush, and a fuel pump recall. I d I took my wife's 2006 Honda Odyssey in for new tire installation, alignment, front brakes, front rotors, brake line flush, and a fuel pump recall. I dropped the vehicle off just before 7 am and was told the service would be complete by end of day. I don't live in Findlay, but work there so I would just wait on the vehicle until after work. At 4:00 pm, the service writer Stacy calls my wife and tells her the vehicle won't be ready until 5:00 pm. At 4;04 Stacy calls my phone and tells me the van won't be ready until after 5:00 pm. At 4:20 I receive a call that my vehicle won't be ready that evening but they will give me a rental to drive home. I get a ride to the dealer from my boss and get the rental. The rental car has less than 1/4 tank of gas in it. I specifically told the employee on the phone that I live 40 minutes away from the dealership. I mention to him that there is not enough gas in the vehicle to get me home. He runs and grabs a $10 bill and throws it in the window and says. "There ya go. That should cover it." Wow.. I reluctantly pull out of the dealership, and before leaving the parking lot get furious over the way things just went down and go back into Gene Stevens to discuss my experience with a manager. The service manager had gone home for the day so I get to meet with the sales manager. Mr. Stevens. He is lightly apologetic, but overall doesn't really tell me anything. The service writer Stacy, decides throwing a $10 bill my way wasn't the best way to handle things and has the vehicle fueled up. After talking with Mr. Stevens for ~15 to 20 minutes, he says "hey let's go see if they brought the car back". A different rental vehicle had returned with fuel so I jump in and head home. Before leaving, I politely asked Stacy the service writer if he can check on pricing to fix my wife's sliding doors that have been sticking. He informs me of the price and I decide that eventually I will bring back to repair. The next morning I receive a call from Stacy at Gene Stevens that my van is ready. I ask about the sliding doors to surprise my wife. Stacy tells me they have the parts and that it will cost $87/side with tax. I agree and let them keep the vehicle until I get off of work today. Just before noon, I get a call that my vehicle is ready. After work, I return the loaner and pick up my vehicle. No apologies, just the comment that I have been very patient.. I get in and am immediately excited about how quiet my wife's car is thanks to the new tires. I get home and show her that the sliding doors are fixed surprise! When opening the passenger door for the first time with the key fab, the door did not open. I hit the button again and the door opened with a popping sound. I take a closer look and see that the cover for the sliding door track is not installed properly and is getting caught on the sliding door when opening. Now I have paint damage on my door and my cover. I am going to be traveling out of state for work next week and now have to try to take this vehicle back into Gene Stevens Honda to be fixed again.. I called the service manager Don who was semi-apologetic and even commented that they will take care of it if indeed they caused the problem.. I said the door wasn't contacting before you got a hold of it and you replaced the center door roller so clearly you created the problem. My wife now has to reschedule the vehicle next week and she works evenings. I am very disappointed in Gene Stevens. I have never seen a Honda dealership with this poor of service and quality work. More

I took my car into this dealership in July because it had been parked for an extended amount of time and wasn't running well. It had troubles idling and would stall. Upon their initial inspection they had to been parked for an extended amount of time and wasn't running well. It had troubles idling and would stall. Upon their initial inspection they had told me that a mouse had chewed a few of the wires on the engine harness. They repaired the wires but the cars CEL was still on. They scanned it and it came back with a low idle. They attempted to do some troubleshooting and couldn't figure out why it was idling low. After messing with some other things the car had a high idle code. Then they attempted to shotgun parts at it starting with the computer. I told them if the computer didn't fix the problem right away I wanted it removed because I wasn't going to pay for something that didn't fix the problem. At this point they had the car for about a week and I needed to move the car out of state so I told them to stop and I'll figure out the problem when I have more time. Three months after the car had been "fixed" it started running rough and dying while at idle. So I had my wife take it to the local dealer in Virgina and the said that the problem was "someone had tried to repair the engine wire harness using buttsplice connectors and broken connectors". Even I know that a proper wire repair consists of soldering and heat shrink not buttsplice and tape. They also informed me that the high and low idle was caused by the idle air control valve. I'm not sure why gene Stevens wouldn't have checked that first when the car had inconsistent idling. I ended up paying gene Stevens $1000 for a 3 month temporary fix of the wiring harness and paying another dealership $1000 to rework the wire repair, properly diagnose the high/low idle codes and replace a faulty valve. I don't understand how all of their technicians are honda certified but completed work that needed to be fixed again by another certified honda technician. More

Overall extremely great quality service. Also, great competitive prices to choose from. I would recommend this dealership to plenty of my friends and my family. competitive prices to choose from. I would recommend this dealership to plenty of my friends and my family. More

The staff was very courteous, efficient, and helpful. I was very happy with overall experience of the oil change and the loaner car. The car wash was also nice! was very happy with overall experience of the oil change and the loaner car. The car wash was also nice! More

I had to return 4 times for them to fix a broken trunk latch and by the time it was finished, they still hadn't fixed it so I went to another service department. They also told me I had about $800 more m latch and by the time it was finished, they still hadn't fixed it so I went to another service department. They also told me I had about $800 more maintenance that I should have do - and when I took it to another dealership, they told me that Gene Stevens tried to do things that didn't need any maintenance. Recently, I went back to have my battery replaced. I had an appointment, and after I waited for an hour, they came to me and said, sorry, we don't have that part in stock. Terrible customer service, More

This was our third vehicle purchased from Gene Stevens and our second with Jim Laird. Jim is an asset to this dealer and does a great job satisfying his customers. Wish all of our sales experiences were a and our second with Jim Laird. Jim is an asset to this dealer and does a great job satisfying his customers. Wish all of our sales experiences were a pleasant. More

The noise we had indicated to the service man when we The noise we had indicated to the service man when we arrived is still there. When you first start the car and for example, back out of the garage The noise we had indicated to the service man when we arrived is still there. When you first start the car and for example, back out of the garage, there is a vibration, which is also present when you drive forward. Although we told them about it, the service person said they did not hear it. It is still very much there, sounds like a vibration of some sort. Hope it isn't anything important. More

Salesman was very friendly. The vehicles that we looked at were very clean. We were at another dealership earlier in the day looking at a new Honda. The vehicles were not clean, still had red clay on tires at were very clean. We were at another dealership earlier in the day looking at a new Honda. The vehicles were not clean, still had red clay on tires and inside vehicles. We are very pleased with our purchased More

I was very pleased with the entire experience. I still I was very pleased with the entire experience. I still have a lot to learn about the new features on my Honda CRV-LX, but I have been told if I ha I was very pleased with the entire experience. I still have a lot to learn about the new features on my Honda CRV-LX, but I have been told if I have any questions, to feel free to come back and someone will be glad to assist me. I also appreciate the free car wash offer which will help keep my new car looking new longer. I am looking forward to owning a Honda. I have heard many great things about the car company. More