Regional Hyundai

DON"T DO IT! The finance manager did not verbally DON"T DO IT! The finance manager did not verbally disclose key elements of the lease contract (disposition fee and type of contract). He did confirm DON"T DO IT! The finance manager did not verbally disclose key elements of the lease contract (disposition fee and type of contract). He did confirm (verbally) there is no disposition fee and the contract was a lease contract and not a balloon contract. The staff is very nice before the deal is closed, but you will be in big trouble after the sale, or if there are any issues.Also, verbal agreements mean nothing unless it's in the contract! Finance manager was extremely rude. The dealership did not return calls or made any efforts to resolve the issue, besides lying and offering a $100 goodwill via a reply to the BBB complaint. It seems there is nobody to talk to above the finance manager and the owner/president/ of the dealership is not available. My complaint is registered with the BBB. I highly recommend you to take your business elsewhere, based on my own experience, or you should bring your lawyer to carefully review the contract and addendum and be a witness to everything is said pre-sale. I was very excited initially to purchase a vehicle from them, however the finance manager convinced me not to do so in the future. I was extremely close to take legal action to dispute the contract. I am still shocked of the whole situation and do not understand to this day why the finance manager can get away with this type of behavior. They went out of their way to provide the worst post-sale customer service. Even when they responded to the BBB complaint they were lying in their affirmations and were trying to put the blame on me, the customer. My review can be confirmed, so please contact me for additional information if you have questions. Note to: the dealership: unfair practices and misinformation will hurt your business in the long term. Instead of offending your customers with a $100 goodwill, you should provide better customer service, be truthful and responsive. We don't want goodwill! More

I bought two Vehicles within Two weeks of each other simply because of the first visit. Austin and His Manager Fred are wonderful. They will take very good care of you.. I will recommend everyone I know simply because of the first visit. Austin and His Manager Fred are wonderful. They will take very good care of you.. I will recommend everyone I know there. More

This a fair review. I love my Tucson and would have been a customer for life. I was totally sold on Hyundai. When I bought the car 5 years ago, the process was professional and relatively painless. At that a customer for life. I was totally sold on Hyundai. When I bought the car 5 years ago, the process was professional and relatively painless. At that time it was known as CarMax Honda. I was so pleased I wrote a two page letter for them to use as a marketing tool. It is now Regional Hyundai. One repair for power steering pump and was not charged. The Service Manager is professional and courteous. Here is where my heart burn comes in. I had an air bag sensor light come on several months ago and I stopped by to have them look at it. I was told it would be $45.00 for them to look at it even though it was under warranty and was a safety item. I did not have the money and did not think to get it documented and they did no actual work, so it was not input into the maintenance program. My mistake. Today, I took the car in for rear plugs and to get the air bag looked at. I am now 13,000 mile UNDER the mileage but 45 days OVER the 5 year warranty. Cost to repair $460.00. They have offered to pay labor if I pay the remaining $311.00 in parts. Not acceptable. Even if I had not been in two months prior, a safety item like NO airbags, so close to warranty, I would take care of it to keep a loyal customer. I have sent several people to look at Hyundai’s but I will tell a lot MORE people about how bad their customer service has been. I went from being very happy to VERY dissatisfied. I will never by another Hyundai, ESPICALLY from this dealer. By elsewhere. Hyundai makes a very good vehicle but do your homework regarding dealers and DON’T BUY FROM REGIONAL HYUNDIA on 71st street in Broken Arrow! More

i emailed these guys and asked what kind of deal they would make me on a 2011 genesis 4.6 (8 cylinder) and i went back and forth for a week. every email i sent i ALWAYS specified i wanted a 4.6. not once would make me on a 2011 genesis 4.6 (8 cylinder) and i went back and forth for a week. every email i sent i ALWAYS specified i wanted a 4.6. not once did they tell me the one i was dealing for was the lower priced 3.8 litre 6 cylinder!! to be fair in their initial email they sent me a looong detailed manufacturers spec list. it looked what i would call the build sheet. i finally looked at every line of that after i went to their web site and compared stock numbers and discovered they were trying to sell me something i didnt want!!! i dont remember the salesmans name but i figure if he would do this he has the dealerships blessing. when i emailed him about what i found he responded by saying "theres no way we could give you a price like that on a v8" he acted like i knew what car i was dealing for the whole time. again, i always gave the description of the black 2011 genesis 4.6 every email i sent. this was NOT a misunderstanding, theres no way that he didnt know what i wanted!! i would recommend staying away from these guys, you cant trust them. by the way...i ended up getting a 2011 genesis 4.6 for thousands less at shawnee mission hyundai in kansas city. i dealt with a salesman there named steve genova and he was great...honest, knowledgeable, and attentive. these guys could take lessons and learn something. More