Regal Lakeland

Michael did an excellent job in finding a used car for our daughter. He always goes the extra mile to make sure we are satisfied. Thanks again. our daughter. He always goes the extra mile to make sure we are satisfied. Thanks again. More

In more than 6 years doing business with Regal Kia, I have them to be outstanding in regards to customer service. I have dealt with the same sales person the entire time making both leasing and purchasi have them to be outstanding in regards to customer service. I have dealt with the same sales person the entire time making both leasing and purchasing pressure free. Customer service and maintenance have done a good job and more than met expectations. The few issues I have had, management dealt with them in a fair and honest manner. I have dealt with auto dealerships for over 50 years and Regal Kia ranks at the very top. More

Good Staff helped my look what I needed and gave me a pretty good deal .all and all great customer help and great customer service pretty good deal .all and all great customer help and great customer service More

La experiencia que he tenido con regal es excelente pues estoy agradecida porque siempre salgo conplacida por todo lo que siempre me ofrece. Y Cuando necesito un carro primero vengo a regal y salgo Feliz. estoy agradecida porque siempre salgo conplacida por todo lo que siempre me ofrece. Y Cuando necesito un carro primero vengo a regal y salgo Feliz. Gracias regal. More

Minor Problem with my used car purchase. The sales person, Tom Davis and service advisor Kyle were outstanding in their help to fix the problem These 2 guys are a credit to this dealership! person, Tom Davis and service advisor Kyle were outstanding in their help to fix the problem These 2 guys are a credit to this dealership! More

Actually, my 5* rating is for the Service Dept. My rating for the Sales Dept., based on my most recent experience with a VERY inexperienced Sales person, would be 2 stars and only because of being fr rating for the Sales Dept., based on my most recent experience with a VERY inexperienced Sales person, would be 2 stars and only because of being friendly and nice. However, next time, I'll ask for someone that actually KNOWS the car they are selling me. Thanks to the Service Dept., my "new" used 2018 Honda CR-V got a new AC compressor (which the Sales person didn't tell me was needed or going to happen), fixed wipers that kept scratching across the windshiled, finally got me an extra key/fob after waiting 6 weeks for it and having to come back twice to get the car programmed to the key, and replacing the battery after I'd had the car about 6 weeks. I feel the Sales person should have checked and made sure the car they were selling was in excellent condition and did not have all these various outstanding and time consuming issues that I had to take care of without any of their help. I basically had to do all the work. And CarPlay, don't even get me started about that. After Sales connected it for me, it then quit working the next day. Later, after spending an hour trying to figure out why it wouldn't work, Sales said "take it back in for an update." I did not want to spend another 2-4 hours at the dealership so instead, I read the manual and discovered CarPlay only works on a dedicated USB port in the car. Why didn't Sales know that?!? I'd never had CarPlay before but Sales should have known to tell me this. Also, the car was not cleaned properly and Service took care of that too by providing me a Detail at no charge. We've purchased three NEW cars at Regal since 2000 and this was the first time for purchasing a used car. So, not impressed at all with Sales in Used Cars. Really appreciated all of Kyle's excellent follow up and Ray's assistance too! More

Found the vehicle we were looking for from the internet, The experience getting it was great and Tommy was a tremendous help. I would recommend Regal to anyone The experience getting it was great and Tommy was a tremendous help. I would recommend Regal to anyone More

I received what I asked for So far So blessed!Thank you I received what I asked for So far So blessed! Thank you to Mr.pete and Mr.Chris! Soon as you arrive you will be helped!!! I received what I asked for So far So blessed! Thank you to Mr.pete and Mr.Chris! Soon as you arrive you will be helped!!! More

Really took his time to help me find a car that I wanted and that was also in my budget. 100% would recommend anyone to work with Tommy when looking for a car that fits in your budget!! and that was also in my budget. 100% would recommend anyone to work with Tommy when looking for a car that fits in your budget!! More

Great experience. Very courteous, professional, no pressure atmosphere. Quality vehicle bought and I think this dealership is wonderful. They were very attentive and made the experience great. They pressure atmosphere. Quality vehicle bought and I think this dealership is wonderful. They were very attentive and made the experience great. They even delivered the vehicle 74 miles away which they offered. I didn’t ask More