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Regal Kia Lakeland - Service Center

Lakeland, FL

4.4
2,857 Reviews

2,857 Reviews of Regal Kia Lakeland - Service Center

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December 08, 2023

Prompt service. Was able to get appointment when convenient for me. Was also able to fit in last minute oil change More

by Danielle
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Misty Osborne
5.0
This rating includes all reviews, with more weight given to recent reviews.
Dec 12, 2023 -

Regal Kia Lakeland responded

Thanks so much for sharing your experience with us.

December 08, 2023

They were great. Did a great job on my head light and very nice people to meet. Thank you More

by DENNIS.PERRY
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Kelsey Johnson
5.0
This rating includes all reviews, with more weight given to recent reviews.
Dec 12, 2023 -

Regal Kia Lakeland responded

Thank you so much for your 5-star review!

December 08, 2023

Special thank you to Jeff in the parts department. He took care of a concern that I had after our last visit. I truly appreciate people who work hard. More

by marys23
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Kelsey Johnson
5.0
This rating includes all reviews, with more weight given to recent reviews.
Dec 12, 2023 -

Regal Kia Lakeland responded

Thank you so much for this review. We really appreciate you being a customer. We’re here for you anytime.

December 07, 2023

Great experience! Employees helped and great customer service! Made everything simple to purchase car ty More

by AANAAKAREN
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Shawn Carter
Dec 08, 2023 -

Regal Kia Lakeland responded

Thank you for choosing us for Regal Kia. We’re glad to hear that you were satisfied with your experience.

December 05, 2023

Was ok. ...but I still cant find out if my recall wwork was done. I got a call that the parts are in. But no one returns a phone call. More

by TOJIMBEAM
Recommend Dealer
No
Employees Worked With
Kelsey Johnson
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Kelsey Johnson
Dec 08, 2023 -

Regal Kia Lakeland responded

We would like the opportunity to investigate your feedback further. Please feel free to reach out to customerservice@regallakeland.com or call 863-333-4686 with any further comments or concerns you wish to share.

December 04, 2023

Courtesy was excellent, very helpful and service time was as promised ?? Thanks so much More

by dieseldawg357
Recommend Dealer
Yes
Employees Worked With
Justin
Jan 05, 2024 -

Regal Kia Lakeland responded

Thank you.

December 03, 2023

I had an issue with my Kia and happened to be in town(I live 1-1/2 hrs away). There were no appointments, but they had me drop it off. She kept me informed both in person and then by text and a phone call More

by HOOSIERZ71
Recommend Dealer
Yes
Employees Worked With
Misty Osborne
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Misty Osborne
Dec 08, 2023 -

Regal Kia Lakeland responded

Thank you so much for your five-star review. We are delighted to hear that you had a positive experience with us at Regal Kia.

December 03, 2023

Very thorough and kept me updated with everything the shop had to do to my car and let me know when the parts where in and how long it would take More

by polkcounty
Recommend Dealer
Yes
Employees Worked With
Brooke
Dec 08, 2023 -

Regal Kia Lakeland responded

I’m happy to hear that our team provided you with excellent service, thank you.

December 03, 2023

I feel like I was tried to be robbed. They texted and said I need a four wheel wheel alignment. When I called and talked to the service advisor, he assured me that the car was out of ali More

by CRT74
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Jeremy Mahr
3.0
This rating includes all reviews, with more weight given to recent reviews.
Dec 08, 2023 -

Regal Kia Lakeland responded

We would like the opportunity to investigate your feedback further. Please feel free to reach out to customerservice@regallakeland.com or call 863-333-4686 with any further comments or concerns you wish to share.

December 03, 2023

They were very mice answer all question give me a time fame for repair and was early on my car to be done More

by DEBORAH.MILLS
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Jeremy Mahr
5.0
This rating includes all reviews, with more weight given to recent reviews.
Dec 08, 2023 -

Regal Kia Lakeland responded

We’re glad to hear that you were satisfied with your experience. We look forward to welcoming you back to Regal Kia.

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