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Regal Kia Lakeland - Service Center

Lakeland, FL

4.4
2,857 Reviews

2,857 Reviews of Regal Kia Lakeland - Service Center

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December 10, 2023

No problems Fast efficient care. I experienced no problems. It was neat clean. Misty kept me informed as I waited. More

by FLABIGTIM
Recommend Dealer
Yes
Employees Worked With
Misty Osborne
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Misty Osborne
Dec 12, 2023 -

Regal Kia Lakeland responded

Thank you so much for your five-star review. We are delighted to hear that you had a positive experience with us.

December 10, 2023

Service was done correctly and timely Friendly customer service care and knowledgeable service people Expert services More

by margaret.martinez.58726
Recommend Dealer
Yes
Employees Worked With
Misty Osborne
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Misty Osborne
Dec 12, 2023 -

Regal Kia Lakeland responded

Thank you for choosing Regal. We’re glad to hear that you were satisfied with your experience.

December 10, 2023

Wasted my whole day Friday at dealership. Check engine light on and AC doesn't work More

by sadams6745
Recommend Dealer
No
Employees Worked With
Luke
Dec 12, 2023 -

Regal Kia Lakeland responded

We would like the opportunity to investigate your feedback further. Please feel free to reach out to customerservice@regallakeland.com or call 863-333-4686 with any further comments or concerns you wish to share.

December 10, 2023

When my car was returned,it was parked back on line,as if it was being serviced for the first time that day.Then when I asked if I had to back out,the employee who returned my car,got back in my car,and back More

by Armymp
Recommend Dealer
Yes
Dec 12, 2023 -

Regal Kia Lakeland responded

Thank you for leaving a review. We’re so glad you were able to visit us at Regal.

December 10, 2023

Fast and efficient, fair price, quick service and friendly courtesy shuttle drivers Made my day! More

by akahelin3
Recommend Dealer
Yes
Dec 12, 2023 -

Regal Kia Lakeland responded

We hope to see you again!

December 10, 2023

Hassle free! Everything went smoothly and it didn't take all day. Everyone knew their jobs and it didn't feel like we pressured. More

by eb197577
Recommend Dealer
Yes
Employees Worked With
Pablo Moreira
Dec 12, 2023 -

Regal Kia Lakeland responded

Thanks so much for sharing your experience with us.

December 10, 2023

Easy and quick. Great communication and clear expectations for time. Very enjoyable and pleasant experience More

by Jennifer Blackburn
Recommend Dealer
Yes
Employees Worked With
Kelsey Johnson
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Kelsey Johnson
Dec 12, 2023 -

Regal Kia Lakeland responded

Thank you for visiting us and sharing your feedback.

December 10, 2023

The service department is great at regal Kia. Great experience every time I go there More

by tazruleszat
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Kelsey Johnson
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jonathan Benitez
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jorge Benitez
5.0
This rating includes all reviews, with more weight given to recent reviews.
Misty Osborne
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jeremy Mahr
5.0
This rating includes all reviews, with more weight given to recent reviews.
Genesis Cruz
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Carlos Iona
Dec 12, 2023 -

Regal Kia Lakeland responded

We’re so grateful that you took the time to share your feedback with us. It’s our pleasure to serve you.

December 09, 2023

I've had good experiences with Regal Kia. Everyone is pleasant and easy to work with. More

by neecieedwards7777
Recommend Dealer
Yes
Employees Worked With
Jeremy Mahr
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Jeremy Mahr
Dec 12, 2023 -

Regal Kia Lakeland responded

It has been our absolute pleasure to serve you, and we hope that you return soon.

December 08, 2023

Shawn was amazing! He made my first car buying experience a memorable one and really helps you understand the vehicle and purchasing options. This isn’t your average de More

by Carrizalesg1
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Shawn Carter
Dec 12, 2023 -

Regal Kia Lakeland responded

With so many other places to choose from, it’s an honor that you decided to give us a try, and it sounds like we made a great first impression. Congratulations and enjoy your new car!

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