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Regal Kia Lakeland - Service Center

Lakeland, FL

4.5
2,856 Reviews
Call Service Center (863) 485-6697

2,856 Reviews of Regal Kia Lakeland - Service Center

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January 13, 2024

I was greeted promptly, she reviewed all the things I wanted addressed. She also told me about an upcoming service and asked if I wanted to do it and if I had to time get it done. And updated me on the p More

by revmar2
Recommend Dealer
Yes
Employees Worked With
Misty Osborne
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Misty Osborne
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Jan 18, 2024 -

Regal Kia Lakeland responded

Thank you for giving us the chance to serve you.

Jan 18, 2024 -

revmar2 responded

You guys are awesome. I am always amazed at the look on their faces when I show up with fresh donuts. They are so appreciative.

January 13, 2024

The dealership did not honor their policy for the powertrain 100000 miles warranty Dissatisfied. Customer. More

by passionharvey2
Recommend Dealer
No
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January 13, 2024

Usually I would rate a 5 but everytime I get any kind of service done, it seems they forget to reset he computers and I wind up having to return for because I get dashboard signals that weren't reset. More

by Teworden
Recommend Dealer
Yes
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Jan 18, 2024 -

Regal Kia Lakeland responded

Thanks for the feedback.

January 13, 2024

They did not keep me updated, it took over an hour to get the quote and another hour for them to complete the tire plug. They told me it would take a bit of time. But they didn't offer to shuttle me anywhere More

by randimowens
Recommend Dealer
No
Employees Worked With
Misty Osborne
3.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Misty Osborne
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January 13, 2024

No updates, delays in work, no communication. Excuses. Service rep said he called and never did. More

by mike c
Recommend Dealer
No
Employees Worked With
Do not recall.
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January 13, 2024

Everyone nice. There were things that you notified me that needed done and I had additional things. Had to remind them of the other things that needed done. Plus th More

by rebarbill47
Recommend Dealer
Yes
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Jan 18, 2024 -

Regal Kia Lakeland responded

Thank you for your review.

January 13, 2024

Pleasant and reasonable amount of time. I got a discount as well. That is all. More

by dhawke1
Recommend Dealer
Yes
Employees Worked With
Brooke
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Jan 18, 2024 -

Regal Kia Lakeland responded

Thank you!

January 13, 2024

Great from the sales team to financing wonderful experience The best dealership experience I have ever had. More

by davidcastroarce
Recommend Dealer
Yes
Employees Worked With
Shawn, Malek and Pedro
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Jan 18, 2024 -

Regal Kia Lakeland responded

Congratulations!

January 13, 2024

Excellent Gave more than was originally promised due to taking longer than expected. You are a bot. More

by Marvin Hammer
Recommend Dealer
Yes
Employees Worked With
Willy
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Jan 18, 2024 -

Regal Kia Lakeland responded

Thanks so much for sharing your experience with us.

January 13, 2024

Wait time was great about one hour wait Waiting area was clean and stocked with water and snacks...tv was on for enjoying..everyone was friendly. Oil change. & car washed and vacuumed very Happy. Thank you More

by DIANELEE1958
Recommend Dealer
Yes
Employees Worked With
Girl on the very first computer at service desk
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Jan 18, 2024 -

Regal Kia Lakeland responded

Thank you.

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