Regal Kia Lakeland - Service Center

Ms. Kelsey was great and I really appreciated her kindness she had in handling my car case. Kelsey was great from the beginning of my visit to the end.. very satisfied with my experience at Kia Deale kindness she had in handling my car case. Kelsey was great from the beginning of my visit to the end.. very satisfied with my experience at Kia Dealer. More

Misty took care of absolutely everything. She was kind an courteous from the moment we met her. She followed up when she said she would, and was so helpful with her advice for next steps. Mis She was kind an courteous from the moment we met her. She followed up when she said she would, and was so helpful with her advice for next steps. Misty is an asset to Regal Kia, and Regal Kia should be glad to have her as a team member. More

Were very helpful answered my questions that i asked clearly thank you Willy was always so nice helped me set up my phone with my vehicle and said i could go anytime to get it wash and vacuum that made clearly thank you Willy was always so nice helped me set up my phone with my vehicle and said i could go anytime to get it wash and vacuum that made me very happy since i have kids More

Everybody was very helpful and did great work in a timely manner Definitely will return for our next service manner Definitely will return for our next service More

Was visiting in the area and needed oil change for my Kia. Seems like a well run service area and have no complaints. Kia. Seems like a well run service area and have no complaints. More

I had a great experience Jorge was an awesome rep. He took very good care of me. He took very good care of me. More

It was a great experience I got in and out They always give me excellent service give me excellent service More

I made my recall appointment in advance and asked for the parts to be there to do the work on the day scheduled. I arrived everyone was very pleasant and courteous I will say that. But they advised me they h parts to be there to do the work on the day scheduled. I arrived everyone was very pleasant and courteous I will say that. But they advised me they had no ride. I had to insist on a ride to work or I would have had to cancel the service. I was texted and informed my car was ready to pick up and that they would send a driver to pick me up. No one ever showed or called. I had to find transport back to the dealership and was told sorry when I mentioned that the driver never called her showed. The advisor told me everything was fine and I paid at the cashier for the service that I added on. Thought everything was done. The next week I received a call from the service department telling me the parts were in and they were ready to do the work. The caller stated that the recall work was never done on the day that I had scheduled and already had passed. I am very displeased with the lack of planning to have the parts there in advance as I had requested. I am also very displeased at the lack of communication leading me to believe that my car and my work was completed when I left that day. More

She was very friendly and easy to work with Kelsey Johnson is one of your best employees Johnson is one of your best employees More

Professional. Better than most. They treat you as they would like to be treated. As a human being. With respect. Better than most. They treat you as they would like to be treated. As a human being. With respect. More