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Regal Kia Lakeland - Service Center

Lakeland, FL

4.5
2,855 Reviews

2,855 Reviews of Regal Kia Lakeland - Service Center

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March 01, 2024

Quick & easy. Misty's customer service was 100% on point. The process was quick and easy. More

by chelseareneagrace
Recommend Dealer
Yes
Employees Worked With
Misty Osborne
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Misty Osborne
Mar 05, 2024 -

Regal Kia Lakeland responded

I'm glad to hear that you had a quick and easy experience, and that Misty provided you with excellent customer service!

March 01, 2024

Genesis and Jorge worked to get our situation resolved in a timely professional manner. No stressful back and forth. They kept their WORD which is most important to us and the body shop did an excellent job More

by BDSTILLS
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Jorge Benitez
5.0
This rating includes all reviews, with more weight given to recent reviews.
Genesis Cruz
5.0
This rating includes all reviews, with more weight given to recent reviews.
Mar 05, 2024 -

Regal Kia Lakeland responded

I'm thrilled to hear that Genesis, Jorge, and the body shop team were able to resolve your situation efficiently and professionally. Keeping promises and delivering on commitments is essential, and I'm glad they were able to provide you with a stress-free experience.

February 29, 2024

Car went right in. Misty was very helpful when we walk right and and throughout the whole time we were there. More

by emwoods4
Recommend Dealer
Yes
Employees Worked With
Misty Osborne
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Misty Osborne
Mar 05, 2024 -

Regal Kia Lakeland responded

Thank you. I'm glad to hear that your car went right in for service and that Misty provided you with helpful assistance throughout your visit.

February 29, 2024

Very quick to assist us. Great service and I really enjoyed the people working there. More

by dlevans28
Recommend Dealer
Yes
Employees Worked With
Alberto
Mar 05, 2024 -

Regal Kia Lakeland responded

Thank you!

February 29, 2024

Very fast and friendly addressed any issues and made sure I was aware of recalls More

by EILATANI3
Recommend Dealer
Yes
Employees Worked With
Misty Osborne
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Misty Osborne
Mar 05, 2024 -

Regal Kia Lakeland responded

Thanks for the 5 stars!

February 28, 2024

Great, helped me with everything I needed Very good at as being a representative! Great More

by sarah1966520
Sales Price Transparency
Purchase Time
Recommend Dealer
Yes
Employees Worked With
Genius
Mar 05, 2024 -

Regal Kia Lakeland responded

I'm thrilled to hear that you had a great experience with our representative and that they were able to assist you with everything you needed.

February 28, 2024

I will definitely recommended The service, were fantastic. You will have the best deal with them More

by zgomez7
Sales Price Transparency
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Pablo
Mar 05, 2024 -

Regal Kia Lakeland responded

Thank you for your recommendation!

February 28, 2024

We were very impressed. They came outdoors and greeted us and were very polite as we drove up . We only waited less than an hour . More

by susanwaldon1492
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Misty Osborne
5.0
This rating includes all reviews, with more weight given to recent reviews.
Mar 05, 2024 -

Regal Kia Lakeland responded

I'm delighted to hear that you had a positive experience with our dealership! Providing prompt and polite service is important to us, and I'm glad to hear that our team greeted you warmly and that your wait time was minimal.

February 28, 2024

Efficient and thorough service. A car wash and detailing of the inside was included and very appreciated. More

by CESDFS1959
Recommend Dealer
Yes
Employees Worked With
Kelsey Johnson
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Kelsey Johnson
Mar 05, 2024 -

Regal Kia Lakeland responded

I'm thrilled to hear that you received efficient and thorough service, and that you appreciated the added bonus of a car wash and detailing for the inside of your car. Providing comprehensive care for your vehicle is our goal, and I'm glad to hear that we met your expectations.

February 25, 2024

Is was fast and good service Service person was very knowledgeable and helpful And great More

by lwsince
Recommend Dealer
Yes
Employees Worked With
Kelsey Johnson
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Kelsey Johnson
Mar 05, 2024 -

Regal Kia Lakeland responded

Thank you!

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