Regal Kia Lakeland - Service Center

this time was just ok I completed my service scheduling online giving specifics but the svc rep had to ask me for the details again. I don't think they checked my stereo sp I completed my service scheduling online giving specifics but the svc rep had to ask me for the details again. I don't think they checked my stereo speaker because it wasn't mentioned once the other items were completed on my car. Also, I mentioned that my car always pulls to the right, even AFTER I've come in and had the car aligned. The svc rep made a specific note I think but the driving home I noticed it still pulled right and it got worse by the next day. I'm not sure what they did for the alignment but it wasn't fixed. I never hit curbs, I drive the same roads every day and know where any possible rough spots in the road to avoid are. I slow down for speed bumps so it's not pulling because of my driving, it just never seems to be fixed. And paying $700 for maintenance to not have this fixed is disappointing. Now I have to find the time to take my car back again. More

Oil change The staff was friendly and professional , i had an oil change done by appt it was done fast . The waiting area was nice and convenient as well. The staff was friendly and professional , i had an oil change done by appt it was done fast . The waiting area was nice and convenient as well. More

Good Experience as always at Regal Kia Great Service, took my info , and gave me a realistic time frame for the work to be completed. Delivered when promised. Car delivered back sparkling c Great Service, took my info , and gave me a realistic time frame for the work to be completed. Delivered when promised. Car delivered back sparkling clean. More

Jeff is awesome!!! Jeff and the staff is awesome all very welcoming and attentive to needs of all customers, I will always come back because of Jeff he is n awesome LEAD Jeff and the staff is awesome all very welcoming and attentive to needs of all customers, I will always come back because of Jeff he is n awesome LEADER very important More

Great people, great service This time I came in for just an oil change, but I left with a smile. All the people I dealt with were helpful and courteous, as usual. They even rep This time I came in for just an oil change, but I left with a smile. All the people I dealt with were helpful and courteous, as usual. They even repaired a key fob that wasn't working properly. I have always had a very good experience at Regal Kia. More

Steering Vibration Fixed my steering wheel vibration problem. Also my car is always washed and vacuumed before pickup. I recommend the service department. I also like Fixed my steering wheel vibration problem. Also my car is always washed and vacuumed before pickup. I recommend the service department. I also like that they will match competitor’s coupons. More

Great customer service. Timely and friendly service, Family vehicle maintenance is a breeze. The team is always willing to help and they give recommendations, competent team Timely and friendly service, Family vehicle maintenance is a breeze. The team is always willing to help and they give recommendations, competent team of professionals. More

Keep up the good work Very professional staff and always great customer service. Answered all my questions and I had a great experience as usual. I feel Regal appreciates m Very professional staff and always great customer service. Answered all my questions and I had a great experience as usual. I feel Regal appreciates my business More

Very efficient check in Mario was my service guy and he was great. The only thing I get uncomfortable with is what the dealership tells the service rep to present to me when Mario was my service guy and he was great. The only thing I get uncomfortable with is what the dealership tells the service rep to present to me when I am there as what is recommended for service based on the mileage and age of my car. What was only supposed to be a simple oil change and tire rotation at the cost of around $60.00, by the time the other items were presented to me as "needed", I would have spent over $400.00! Not something I expected or could afford at the time although I left spending over $138.00. I have had cars with mileage over 150,000 and never had to do the type of service that was recommended. More

Oil change and service! We have been coming to Regal Kia for many years, because we always had great service and friendly staff. I have the Eco service and I always get a lo We have been coming to Regal Kia for many years, because we always had great service and friendly staff. I have the Eco service and I always get a loaner car, much appreciated! I recommend Regal Kia to everyone one, even had people thank me for the recommendation. Our grand dog Cubbie comes with us, we call him our Kia mascot. 😊😊 Keep up the great service. Ruth Vlcek More