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3,197 Reviews of Regal Kia Lakeland - Service Center
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October 03, 2019
Wasn’t pleased So I have been with Kia for years. Always had nice people to take care of what I need. I have had to come in four times on the same issue, my front en So I have been with Kia for years. Always had nice people to take care of what I need. I have had to come in four times on the same issue, my front end making a grinding noise. Finally my third trip there They told me it was my alternator and changed it. I leave that day and a few hours later I get a popping noise in the front end of my car. I get my husband to look at it and he said my belt was about to break! So I would think with being the tech was under my hood that very day would of seen my belt was damaged. So I call and no one seemed to even care or tell me they were sorry. I had to get a tow truck to tow my car to Kia and it took almost 4 hours to be fixed. When I think I should of been bumped in front of everyone else being that it was my fourth time coming in. I had to call and see where my car was at and I told them to get a driver to come get me instead of them calling me and telling me they are sending the courtesy driver out. When I get to Kia no one comes to greet me and no one not even a manager comes to tell me that it was their fault or they were sorry!!!! It upset me because I had to take time out of my day again for my car.... I have always had great service here and love coming but this past month hasn’t been so good!!!!! More
by Tiffany Gilileo
Verified CustomerEmployees Worked With
I don’t remember
October 02, 2019
Walk in no appointment I got off work about 7.30 one morning. I went to my car noticed a nail in my tire. I didn't make an appointment just showed up and i was taken care o I got off work about 7.30 one morning. I went to my car noticed a nail in my tire. I didn't make an appointment just showed up and i was taken care of in a timely manner. More
by SYLVIALISBON
October 02, 2019
Great Auto Service and Amenities while you wait. Everyone is so friendly. The waiting area is relaxing. Love the DJ!! Always great to see and say 'Hello' to my favorite Salesman Orlando Lopez. Everyone is so friendly. The waiting area is relaxing. Love the DJ!! Always great to see and say 'Hello' to my favorite Salesman Orlando Lopez. More
by DEBRA.ROSSITTO
Employees Worked With
October 02, 2019
Regal Kia service is AWSOME! From the phone call to make the service appointment to all the service people, I couldn’t have expected friendlier, more helpful and accommodating peo From the phone call to make the service appointment to all the service people, I couldn’t have expected friendlier, more helpful and accommodating people. I was met by someone as soon as I pulled up to the service department, the waiting are was very comfortable with drinks and snacks. The young man that was assigned as my service tech was very knowledgeable and answered all my questions politely. The service was performed very quickly. I definitely will be back for service at Regal, especially after being very dissatisfied at two other local Kia dealers, one being where I bought my car. More
by CSPOWELL14
Employees Worked With
I can’t remember the names of the people with whom I interacted
September 30, 2019
Starting with my Gorge He all most always greets me beside my Optima then sets my service in gear as I always wait for my service while I visit friends with Greg etc! He all most always greets me beside my Optima then sets my service in gear as I always wait for my service while I visit friends with Greg etc! More
by 1ROOKIEHILL46
September 27, 2019
Great customer service The professional and knowledgeable service staff kept me informed of all the issues going on with my service, and made me feel relaxed about what was The professional and knowledgeable service staff kept me informed of all the issues going on with my service, and made me feel relaxed about what was being done and pricing and all issues right up to the payment desk,, Good job Regal Kia More
by geolast
September 27, 2019
Quick and easy oil change I was helped right away and told my expected wait time. Todd went over my TSB and recall info as well. I always bring my Optima to Regal I was helped right away and told my expected wait time. Todd went over my TSB and recall info as well. I always bring my Optima to Regal More
by JOHNNIEHAYGOOD
Employees Worked With
Todd Tripp
September 27, 2019
Amazing Service Regal Kia has the best staff! Thank you to Jeff and Jorge for the excellent customer service. I would not take my car anywhere else. Regal Kia has the best staff! Thank you to Jeff and Jorge for the excellent customer service. I would not take my car anywhere else. More
by JR2019
Employees Worked With
September 27, 2019
Nobody called me to tell me the car was ready I called many times to ask for my car if it was done they got me bouncing around with 0 answer about my car and what was getting done and when will be I called many times to ask for my car if it was done they got me bouncing around with 0 answer about my car and what was getting done and when will be done. I pick up the car and no paperwork shout about the job “done” in the car. They’re quick to sell a car but not to respond to any issue. More
by none3
Employees Worked With
Nobody give me an advisor they just took the car
September 25, 2019
Review The wait was a little long but ultimately the service was great and everyone is very nice. Comfortable waiting area while waiting for my car to be don The wait was a little long but ultimately the service was great and everyone is very nice. Comfortable waiting area while waiting for my car to be done. More
by HARRISONJH4
Employees Worked With
Todd Tripp
