Regal Kia Lakeland - Service Center

Great customer service. Timely and friendly service, Family vehicle maintenance is a breeze. The team is always willing to help and they give recommendations, competent team Timely and friendly service, Family vehicle maintenance is a breeze. The team is always willing to help and they give recommendations, competent team of professionals. More

Very efficient check in Mario was my service guy and he was great. The only thing I get uncomfortable with is what the dealership tells the service rep to present to me when Mario was my service guy and he was great. The only thing I get uncomfortable with is what the dealership tells the service rep to present to me when I am there as what is recommended for service based on the mileage and age of my car. What was only supposed to be a simple oil change and tire rotation at the cost of around $60.00, by the time the other items were presented to me as "needed", I would have spent over $400.00! Not something I expected or could afford at the time although I left spending over $138.00. I have had cars with mileage over 150,000 and never had to do the type of service that was recommended. More

Great service Walked in the gentlemen assisting me was interrupted by a not so nice lady he handled it perfectly and we got on our way. Good experience Walked in the gentlemen assisting me was interrupted by a not so nice lady he handled it perfectly and we got on our way. Good experience More

Keep up the good work Very professional staff and always great customer service. Answered all my questions and I had a great experience as usual. I feel Regal appreciates m Very professional staff and always great customer service. Answered all my questions and I had a great experience as usual. I feel Regal appreciates my business More

Exceeded expectations Deon Box was the salesperson who worked with my wife and I to buy our 2020 KIA Soul GT. Deon is very personable and friendly. He’s easy to talk to and Deon Box was the salesperson who worked with my wife and I to buy our 2020 KIA Soul GT. Deon is very personable and friendly. He’s easy to talk to and very helpful. James and Niko were also easy to work with. Jorge did an excellent job getting my new Soul taken care of. The whole staff is friendly and helpful. This was an outstanding experience. Thank you to the entire service department did a great job. More

Oil change and service! We have been coming to Regal Kia for many years, because we always had great service and friendly staff. I have the Eco service and I always get a lo We have been coming to Regal Kia for many years, because we always had great service and friendly staff. I have the Eco service and I always get a loaner car, much appreciated! I recommend Regal Kia to everyone one, even had people thank me for the recommendation. Our grand dog Cubbie comes with us, we call him our Kia mascot. 😊😊 Keep up the great service. Ruth Vlcek More

Lakeland KIA is the best ! To whom it may concern: I live in Lake Wales but I enjoy the quality of service and professionalism so much at Lakeland KIA that I would prefer to To whom it may concern: I live in Lake Wales but I enjoy the quality of service and professionalism so much at Lakeland KIA that I would prefer to drive 45 minutes to Lakeland when there is already a KIA dealership within 10 minutes of where I live ...outstanding car dealership !👍👏 More

Great experience, clean and friendly My car was done in a timely manner and the staff was very friendly, I love it when they wash and vacuum my car when I bring my car in for service. My car was done in a timely manner and the staff was very friendly, I love it when they wash and vacuum my car when I bring my car in for service. More

Oil change and inspection Great service center! Todd Tripp’ Service Rep very professional and customer service oriented. Enjoy time spent at Regal Kia shop. Service Mgr Jeff Great service center! Todd Tripp’ Service Rep very professional and customer service oriented. Enjoy time spent at Regal Kia shop. Service Mgr Jeff Soloj very helpful taking the time and providing service info! More

Over charging for services I was given an estimate for suggested services. The cost to install an air filter was $49.95. It takes less than 5 minutes to install an air filter an I was given an estimate for suggested services. The cost to install an air filter was $49.95. It takes less than 5 minutes to install an air filter and I can buy the part for $15.00. Then it was suggested as 'other' that I replace my brake pads again. That's hilarious because I spent $600.00 to have KIA install 'lifetime guaranteed' brake pads. Now you want me to spend another $189.00 for the same thing? Your service tech is an idiot. I wanted an oil change, not a new car. More