Dealer Reviews
Service Reviews
Cars for Sale
Dealer Log In
Dealership
This rating includes all service center reviews, with more weight given to recent reviews.
Sales Price Transparency
Service Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Workmanship
Service Time
Service Communication
2,855 Reviews of Regal Kia Lakeland - Service Center
Sort by
September 04, 2019
Very fast! I was very surprised at how easy and fast it was to get my car in for routine matienence. Everyone was very polite and helpfull. I was very surprised at how easy and fast it was to get my car in for routine matienence. Everyone was very polite and helpfull. More
by TINA.HAMLET
Verified CustomerEmployees Worked With
Jeff Soloj, Matt Macdowell
September 04, 2019
Great work Aaron did a great job. He kept me updated of the progress of my service. He called me when the service was done to send someone to pick me up. Aaron did a great job. He kept me updated of the progress of my service. He called me when the service was done to send someone to pick me up. More
by ABRAHAMANTAR
Employees Worked With
Aaron
September 04, 2019
Service was good; recommendations we absurd.... I have always had good service and have purchased 4 autos in the last 5 years or so. I have found that the last few service calls there have been som I have always had good service and have purchased 4 autos in the last 5 years or so. I have found that the last few service calls there have been some issues. The service representative recc over $600 over pending service needs the $300 of it was done just 3 months ago. The other two was a battery replacement on my battery that is less than 3 years old and alignment which was the only one, in my estimation, that was legitimate. I called the service Representative back after I had check my previous service invoices, I explained this to the KIA rep that called me after the service, I have talked to the newest KIA service manager and still have some items to resolve. At present I have three cars that are taken to KIA service center when "sticker" indicates. More
by CHRISTINE.MANSELL
Employees Worked With
Todd Tripp
September 04, 2019
Efficient and quick I arrived at my appointment time and was greeted immediately.... I only had to wait about 10 min before the shuttle took me to my office. I arrived at my appointment time and was greeted immediately.... I only had to wait about 10 min before the shuttle took me to my office. More
by KARENELLEN1949
Employees Worked With
Jeff Soloj
September 04, 2019
Echo Bloc Application I received a ride to work and back .Great shuttle service from Mike @ 98 Barton Kia Lakeland FL. Jeff and Gorge are great working things out and tal I received a ride to work and back .Great shuttle service from Mike @ 98 Barton Kia Lakeland FL. Jeff and Gorge are great working things out and talking to me and taking care of what I need to do for the Kia Optima More
by JERSEYLASS2002
Employees Worked With
Jeff Soloj
September 02, 2019
this time was just ok I completed my service scheduling online giving specifics but the svc rep had to ask me for the details again. I don't think they checked my stereo sp I completed my service scheduling online giving specifics but the svc rep had to ask me for the details again. I don't think they checked my stereo speaker because it wasn't mentioned once the other items were completed on my car. Also, I mentioned that my car always pulls to the right, even AFTER I've come in and had the car aligned. The svc rep made a specific note I think but the driving home I noticed it still pulled right and it got worse by the next day. I'm not sure what they did for the alignment but it wasn't fixed. I never hit curbs, I drive the same roads every day and know where any possible rough spots in the road to avoid are. I slow down for speed bumps so it's not pulling because of my driving, it just never seems to be fixed. And paying $700 for maintenance to not have this fixed is disappointing. Now I have to find the time to take my car back again. More
by AREDBURN
Employees Worked With
Todd Tripp
August 27, 2019
Oil change The staff was friendly and professional , i had an oil change done by appt it was done fast . The waiting area was nice and convenient as well. The staff was friendly and professional , i had an oil change done by appt it was done fast . The waiting area was nice and convenient as well. More
by earthgirl33810
Employees Worked With
Jeff Soloj
August 27, 2019
Good Experience as always at Regal Kia Great Service, took my info , and gave me a realistic time frame for the work to be completed. Delivered when promised. Car delivered back sparkling c Great Service, took my info , and gave me a realistic time frame for the work to be completed. Delivered when promised. Car delivered back sparkling clean. More
by PJMACK88
Employees Worked With
Aaron in Service
August 26, 2019
Jeff is awesome!!! Jeff and the staff is awesome all very welcoming and attentive to needs of all customers, I will always come back because of Jeff he is n awesome LEAD Jeff and the staff is awesome all very welcoming and attentive to needs of all customers, I will always come back because of Jeff he is n awesome LEADER very important More
by Veronica.Ramirez
Employees Worked With
Jeff Soloj
August 23, 2019
Steering Vibration Fixed my steering wheel vibration problem. Also my car is always washed and vacuumed before pickup. I recommend the service department. I also like Fixed my steering wheel vibration problem. Also my car is always washed and vacuumed before pickup. I recommend the service department. I also like that they will match competitor’s coupons. More
by DPACE14
Employees Worked With
Jeff Soloj
