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2,855 Reviews of Regal Kia Lakeland - Service Center
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September 23, 2019
Service department Kelsey is terrific. She took care of our needs and took great care with my concerns. She was very helpful in all aspects. Thank you for being there. Kelsey is terrific. She took care of our needs and took great care with my concerns. She was very helpful in all aspects. Thank you for being there. More
by dalleystephen
Verified CustomerEmployees Worked With
Kelsey at the service desk
September 23, 2019
Wrong diagnosis given I came in on Friday to get a diagnosis as far as Walmart air conditioner blowing out hot air express to the guy Mario with my other diagnostics have b I came in on Friday to get a diagnosis as far as Walmart air conditioner blowing out hot air express to the guy Mario with my other diagnostics have been saying from another repair shop pay the $88 and he told me that it was my compressor it's not my compressor my compressor is working fine it's my evaporator core and expansion valve I asked my way before I left could he have them double-check to make sure it's not those things because that's what the other repair shops two of them told me it was but with my car being a pill I wanted to verify that record from the Kia dealership went and bought a compressor on instead of 9 home mini is not with compressor it is the other issue More
by NIEKA1000
Employees Worked With
Mario Medina
September 23, 2019
2020 KIA Soul There’s an issue with the headliner in my new KIA. Kelsey was very helpful and professional. KC also put me at ease when I asked to speak to a manager There’s an issue with the headliner in my new KIA. Kelsey was very helpful and professional. KC also put me at ease when I asked to speak to a manager. They both assured me we will get to the bottom of the problem and get it fixed. More
by Wicked
Employees Worked With
Kelsey , KC
September 23, 2019
Great quick service. Everything went well exept the porter did not vacuum the car and did a half-fast job washing it? No more comments about this situation! Everything went well exept the porter did not vacuum the car and did a half-fast job washing it? No more comments about this situation! More
by LBBUGLER1
Employees Worked With
Jorge Benitez who was awesome!
September 23, 2019
Recall Greeted within 5 minutes of arrival only waited for one other check in in front of me,, updated to progress, finished within 15 min of promised time. Greeted within 5 minutes of arrival only waited for one other check in in front of me,, updated to progress, finished within 15 min of promised time. More
by KATHLEENGDONNELLY
Employees Worked With
Mario
September 20, 2019
Regal brand quality! The staff was prompt, courteous and understanding. They live up to the Regal name and reputation. I typically recommend the Kia service center to othe The staff was prompt, courteous and understanding. They live up to the Regal name and reputation. I typically recommend the Kia service center to others. More
by KIMES1
Employees Worked With
Jeff Soloj
September 19, 2019
Great experience I have always had great service from oil changes tires etc. jeff Soloj does a great job! Looking forward to my next visit. Wonderful atmosphere I have always had great service from oil changes tires etc. jeff Soloj does a great job! Looking forward to my next visit. Wonderful atmosphere More
by JJERNEGAN1
Employees Worked With
Jeff Soloj, Demetrius Allums
September 18, 2019
Good Customer Service Good Customer Service! Todd shared great information with me and was friendly and courteous. The waiting area was clean and the popcorn is always a Good Customer Service! Todd shared great information with me and was friendly and courteous. The waiting area was clean and the popcorn is always a hit!! More
by DAWNMUNIR
Employees Worked With
Todd Trip
September 18, 2019
Inefficient and incommunicative This has to be the absolute worse service department. They have absolutely no customer service skills what so ever. The dealership should be firing th This has to be the absolute worse service department. They have absolutely no customer service skills what so ever. The dealership should be firing their service people in front due to lack of customer care More
by djmmchb0
September 18, 2019
Service dept was overall a great experience. They service was top notch, and very quick and professional. The fact that I dropped it off and went back to work this worked out very well. They service was top notch, and very quick and professional. The fact that I dropped it off and went back to work this worked out very well. More
by LP4507
Employees Worked With
I thought Todd
