Regal Kia Lakeland - Service Center

All were outstanding All of the service people were very helpful. The scheduling was a bit confused and their efforts were repetitive and disorganized causing a lot of co All of the service people were very helpful. The scheduling was a bit confused and their efforts were repetitive and disorganized causing a lot of confusion. More

Good, but waited almost four hours. Service is always good, however this visit was almost four hours of waiting time. Waiting area very crowded. Information on vehicle and wait time fell Service is always good, however this visit was almost four hours of waiting time. Waiting area very crowded. Information on vehicle and wait time fell short. More

No Car wash Mario was very helpful and friendly. This is the 2nd time I have asked that the van be washed. They said it was, I didn’t notice that it wasn’t; until Mario was very helpful and friendly. This is the 2nd time I have asked that the van be washed. They said it was, I didn’t notice that it wasn’t; until I was driving down the road. Didn’t have time to come back. Also the type of oil is not the oil the book said to use? More

Good with great sales experience He was jus awesome talkin about the car and talkin to my kids about how they like the etc n very nice to whom ever he comes n across He was talkin ab He was jus awesome talkin about the car and talkin to my kids about how they like the etc n very nice to whom ever he comes n across He was talkin about football woth my son while we was waiting for the car to get approve. I really like dealin with him.All i can say is keep up the great work orlando More

Wasn’t pleased So I have been with Kia for years. Always had nice people to take care of what I need. I have had to come in four times on the same issue, my front en So I have been with Kia for years. Always had nice people to take care of what I need. I have had to come in four times on the same issue, my front end making a grinding noise. Finally my third trip there They told me it was my alternator and changed it. I leave that day and a few hours later I get a popping noise in the front end of my car. I get my husband to look at it and he said my belt was about to break! So I would think with being the tech was under my hood that very day would of seen my belt was damaged. So I call and no one seemed to even care or tell me they were sorry. I had to get a tow truck to tow my car to Kia and it took almost 4 hours to be fixed. When I think I should of been bumped in front of everyone else being that it was my fourth time coming in. I had to call and see where my car was at and I told them to get a driver to come get me instead of them calling me and telling me they are sending the courtesy driver out. When I get to Kia no one comes to greet me and no one not even a manager comes to tell me that it was their fault or they were sorry!!!! It upset me because I had to take time out of my day again for my car.... I have always had great service here and love coming but this past month hasn’t been so good!!!!! More