Regal Kia Lakeland - Service Center

Very professionally done on time. Very friendly, explained how everything went. Proud to be a Kia owner! Very friendly, explained how everything went. Proud to be a Kia owner! More

We came in on a Thursday expressing our concerns. They brushed us off and said it was fixed. We come home (we live 1 hr away), and the issue still persists. We have to now come in Friday so now we ar They brushed us off and said it was fixed. We come home (we live 1 hr away), and the issue still persists. We have to now come in Friday so now we are out of 2 days of work. The technician STILL didn’t believe us so we had to go back and physically show them. They were very rude. Then they give us a rental car that ends Tuesday. Well the part takes a week to get in so our rental car has to get extended. They said our car should be ready Friday. Well we take another day off and it’s not ready yet. They say maybe Monday. Just not a very good experience. Then when we do finally pick it up, our car is dirty inside and out and they basically hand the keys over, walked away, and didn’t go over anything details. More

Service was fast and the service representative was polite and informative. Great experience. Work was done well and professionally. polite and informative. Great experience. Work was done well and professionally. More

I had to wait a little bit longer for my car, but it was great service great service More

I feel like my concerns were not take seriously. I felt very dismissed. The manager made a statement that he said was a joke but I didn’t think it was funny. My time didn’t seem to matter. I still h I felt very dismissed. The manager made a statement that he said was a joke but I didn’t think it was funny. My time didn’t seem to matter. I still have a broken front grill that I thought could be fixed and not necessarily be replaced. I’ve been told several times that I didn’t buy a new car and that every little thing could not be fixed. I was not asking for that and I am well aware of the fact I purchased previously owned. The salesman always says he can only do what his manager okayed. This is financed for far longer than I wanted so I don’t want to ride around with obvious issues. I take responsibility for not taking a better look before buying. I’m used to buying new. This is only my second pre owned. My last couple of cars were purchased at Regal and has always been satisfied up until now. More

Advisors at the desk need to be more alert when they see people waiting and concerned about people issues. people waiting and concerned about people issues. More

Nice friendly Kind Nice friendly Kind Nice friendly Kind Nice friendly Kind honest honest honest Nice friendly Kind honest honest honest More

Horrible, Horrible, Horrible. Nah, I was just kidding. Love the entire service dept team, the tech and parts dept too ! The Broski - Jeremiah, Justin, Misty, The cashier Auntie Nah, I was just kidding. Love the entire service dept team, the tech and parts dept too ! The Broski - Jeremiah, Justin, Misty, The cashier Auntie K, "RJ" - Jorge in Parts and so on... Definitely a repeat customer here. Dont change the staff. Everyone's amazing... sometime 😂 More

Regal Kia has a variety of vehicles to choose from and they provide great service. they provide great service. More

The people here were very helpful and very knowledgeable! I been coming here for about 3 years . I been coming here for about 3 years . More