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Regal GMC - Service Center

Lakeland, FL

4.0
288 Reviews

288 Reviews of Regal GMC - Service Center

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July 28, 2021

Great service by Ray. Expected better on car wash. Did not vacuum car. Always did in the past. Hard for me to visit since I work in tampa,, expect everything completed well when I am there since I have to More

by werthbc
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Ray in service excellent help. Always makes my service the best that he can.
Jul 29, 2021 -

Regal GMC responded

We love Ray and appreciate you choosing Regal for your vehicle's service/maintenance needs!

July 15, 2021

Regal GMC has a great facility. The staff is most pleasant to deal with. They keep the customers up to date while they are there waiting for the service to be done. I’m impressed! More

by cfilion88
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Lisa Cheshire
Jul 19, 2021 -

Regal GMC responded

Thank you

July 14, 2021

Was charged out of pocket for a recall. After speaking with a rep the day before I was told I would not pay out of pocket at all. Do not recommend this dealership. More

by bluedab25
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
No
Employees Worked With
Lisa Cheshire
Jul 14, 2021 -

Regal GMC responded

There was no recall performed on your vehicle, only a diagnostic that you agreed to that showed there was damage done to your sensors. The diagnostic fee can be applied to the repair if you choose to have it done at our dealership. Please call Customer Service Manager Alaina Southern at 863-333-4633 as our attempts to reach you have not been successful.

July 13, 2021

Was more convenient when I could drive it up to the GMC section for service appointment. Other than that i was satisfied with my experience. More

by jimmer3197
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Service Department
Jul 14, 2021 -

Regal GMC responded

We appreciate your feedback and look forward to working with you again, hopefully with an advisor back in the GMC building :)

June 30, 2021

Courteous and friendly staff, it was a pleasure to work with them. I have had bad experience in the past so I appreciate doing business with Regal More

by LREDSHOE
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Chrissy Hartman
Jul 01, 2021 -

Regal GMC responded

We appreciate you choosing Regal!

June 27, 2021

Customer service was excellent and my repair was done quickly! More

by thollis
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Chrissy Hartman
Jun 28, 2021 -

Regal GMC responded

What more could you ask for! :) see you next time

June 25, 2021

Professional and thorough service Friendly and courteous Professional and thorough service Friendly and courteous staff. Clean eating room . More

by TERRYMEDLEY2
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Chrissy (service)
Jun 25, 2021 -

Regal GMC responded

Thank you!

June 16, 2021

I am very pleased with the service I received at Regal GMC. I was met by the service advisor and escorted to the waiting area. More

by JDGARRE
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Austin Carrigan
Jun 16, 2021 -

Regal GMC responded

We value your comments and appreciate you choosing Regal for your vehicle's service/maintenance needs!

June 11, 2021

Regal North lot sold me a lemon. You didn’t inspect this GMC Acadia correct (lack thereof) and now it needs $2,600 worth of work done. Literally, not even one week off the lot. This place is the worst. Won’ More

by dppuckett
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
No
Employees Worked With
Michael Boswell
4.0
This rating includes all reviews, with more weight given to recent reviews.
Jun 16, 2021 -

Regal GMC responded

The vehicle was purchased as an "As Is" Cash car, as you were aware of when purchasing it. Those vehicles pass a safety inspection before they are sold. We understand the inconvenience which is why we offered to help with repair cost or with another vehicle if you would like to go that route. Give us a call and let us know :)

June 10, 2021

Always treated like family at Regal. Been a customer for almost 20 years now and wouldn't go anywhere else. It is a good feeling to be recognized as a loyal customer. More

by jgalanti
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Michael Boswell
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Rob, Michael Hughes
Jun 16, 2021 -

Regal GMC responded

20 years!?! That's incredible, thank you for continuing to choose Regal :)

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