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Regal Chevrolet - Service Center

Lakeland, FL

3.9
766 Reviews

766 Reviews of Regal Chevrolet - Service Center

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May 21, 2021

They did everything that they were supposed to do quickly and efficiently. The service staff was friendly and helpful. I don’t know what else to say. More

by allenchastity
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Stephen Spong
May 24, 2021 -

Regal Chevrolet responded

That's all you need to say, thank you for your feedback & choosing Regal!

May 21, 2021

Chris is AWESOME!!!! He’s by far the best service guy I’ve ever met! Matter a fact, he’s the only one I want to deal with! More

by Nascarrae888
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Chris Lashley
May 24, 2021 -

Regal Chevrolet responded

Thank you, we think he is pretty great too! Can't wait to see you next time :)

May 21, 2021

Very courteous and helpful fair priced, was in and out quickly, I did have an appointment, it was great, and they even washed my car More

by faithwalk7
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Stephen Spong
May 24, 2021 -

Regal Chevrolet responded

Thank you for the kind feedback!

May 21, 2021

Great service nothing spectacular I needed a oil change and car wash I wanted it vacuumed too but didn’t realize they were no longer offered as part of the service More

by MBARNES3DIVAS
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Lisa Guthrie
May 24, 2021 -

Regal Chevrolet responded

Thank you, unfortunately vacuuming services are no longer complimentary, but still available for a small fee.

May 21, 2021

My experience with Chevy service as always been excellent. This time was no different everything was completed quickly And completely. Stephen did an excellent job from the beginning until I receiv More

by SMAFF50/
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Lisa Guthrie, Chris Lashley, Stephen Spong
May 25, 2021 -

Regal Chevrolet responded

Thank you for your feedback & choosing Regal Chevy!

May 21, 2021

Sanchez, my tech, was very knowledgeable, fast, and very friendly. I was impressed with his patience, explaining compressor replacement process. Thanks to the whole team! More

by jeannecrsn7
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Alaina Southern
5.0
This rating includes all reviews, with more weight given to recent reviews.
Steve Chilton
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Devin Moses, service porter, Jarrett Schrom, Lisa Guthrie, Chris Lashley, Stephen Spong, Sonny Glover, Melissa Ragonese, Paul Clason
May 24, 2021 -

Regal Chevrolet responded

Thanks for choosing Regal!

May 20, 2021

My oil change went exactly as planned, in and out with no issues. Steve is polite, courteous, professional and was very focused on detail. No doubt he is a true asset to this company. More

by INDICAROBERTS
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Stephen Spong
May 25, 2021 -

Regal Chevrolet responded

Thank you for choosing Regal & we couldn't agree more. Steve is definitely an asset to our team!

May 20, 2021

Had an 8:30 appointment for an oil change. Dropped off at 8:15. Was told it would be 3 hours before they got to it. They had several others to do. What good is an appointment if it isn't going to be honored? More

by LSJCMCD
Recommend Dealer
Yes
Employees Worked With
Jarrett Schrom
May 25, 2021 -

Regal Chevrolet responded

We apologize for the inconvenience & highly unusual. if you reply back with your private information we will access your records

May 20, 2021

Clean, courteous,&quick service.But I miss the popcorn Clean, courteous,&quick service.But I miss the popcorn in the waiting area . Area was clean.But no popcorn.will come back when I need service again More

by HBKOil
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Stephen Spong
May 25, 2021 -

Regal Chevrolet responded

We miss the popcorn too!! Hoping we will have it back before your next visit. :)

May 25, 2021 -

HBKOil responded

Looking forward to the popcorn

May 19, 2021

If you can't be straight forward when asked a question,ask same question several times. No, will rate what I truly feel that day More

by BINTHUY73
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
No
Employees Worked With
unknown
May 21, 2021 -

Regal Chevrolet responded

We agree, unless they do not know the answer to the question. If you could provide more details to our Customer Service Manager at alaina.s@regallakeland.com we value your feedback.

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