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782 Reviews of Regal Chevrolet - Service Center
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October 30, 2019
Warranty repair Very good and professional service. Was informed on the process. Informed on the steps that I needed too know. How long they would keep my car. Very good and professional service. Was informed on the process. Informed on the steps that I needed too know. How long they would keep my car. More
by GPW
Verified CustomerEmployees Worked With
Van driver , Kevin Colley
October 30, 2019
annoying first guy finds me in computer and says he updates new car info. wants to know what maintenance plan i have. he gives me a hard time about it. i tell first guy finds me in computer and says he updates new car info. wants to know what maintenance plan i have. he gives me a hard time about it. i tell him i will bring docs when i come in. come back. avoid first guy. second guy can’t seem to find me in computer and when it comes to maintenance plan he can look it up. so i don’t need docs. what seems to be the problem there ? i guess part of the problem is that i purchased from other dealer. first guy told me not all dealers accept all maintenance plans. that’s why he had to have docs More
by ljlaura
Employees Worked With
sorry. it was two guys who check you in for service first guy as you come in and guy next to him
October 30, 2019
The best in the business Excellent customer service as always, top professional technicians doing first class work which makes me feel good knowing that I have no worries abou Excellent customer service as always, top professional technicians doing first class work which makes me feel good knowing that I have no worries about my vehicle More
by manred57
Employees Worked With
Lisa Guthrie
October 30, 2019
New truck, oil leak, problem fixed. I recently purchased a brand new 2019 Chevrolet 2500 from Regal Chevrolet. I have had the vehicle for four months. I noticed after a recent oil change I recently purchased a brand new 2019 Chevrolet 2500 from Regal Chevrolet. I have had the vehicle for four months. I noticed after a recent oil change that the vehicle was leaking oil noticably on my driveway. I called and spoke with Lisa in the service department and scheduled an appointment. Although I was upset that a brand new truck had an oil leak, they brought it in, gave me a truck to drive in the meantime and fixed the problem. Very happy with the professionalism and courteous treatment I received from Lisa and the staff in service there. They made me happy with my purchase again. Thank you Regal. More
by RonnieU
Employees Worked With
Lisa Guthrie
October 25, 2019
Service Appt. When I called to make a service appointment, I called the Bartow Road number and asked for the service dept. The women at the other end said she coul When I called to make a service appointment, I called the Bartow Road number and asked for the service dept. The women at the other end said she could help me make a service appt. When I came to my appt on Bartow Road, they said I had no appt and when he checked, the appt was made for the Lakeland Hills Blvd. The women on the phone never asked me my service location and because I called the Bartow road number I assumed that was my service location. I guess to never assume! Kevin Colley could not have been more accommodating. He got my car serviced with all my needs provided and arranged transportation to and from my home. More
by RJHEIN27
Employees Worked With
Tatiana (not sure of the spelling) was a very pleasant driver to and from my home., Kevin Colley
October 25, 2019
Lounge is useful Got a lot of work done in your lounge while I waited. The computer station was very useful. The coffee was delicious. Popcorn was decadent. Got a lot of work done in your lounge while I waited. The computer station was very useful. The coffee was delicious. Popcorn was decadent. More
by ININERS
Employees Worked With
Angelo Mendez
October 25, 2019
Service Recently I brought equinox in for a bad sensor on my tire.They reset it and it did it again. I stopped in and made another appointment. They said they Recently I brought equinox in for a bad sensor on my tire.They reset it and it did it again. I stopped in and made another appointment. They said they would replace it. When it was done they reset it again. Said if it did this again they would replace it. I don’t have time to keep taking it in and my warranty will be up soon. I have always had good service until now. I retired from GM and stuck with their autos. First time with service I am not feeling good about it. More
by T.BARTLEY
Employees Worked With
No
October 23, 2019
Pleased I recently received a recall notice for my Tahoe so I called to schedule an appointment. I arrived on time an I was out the door in one hour. The rec I recently received a recall notice for my Tahoe so I called to schedule an appointment. I arrived on time an I was out the door in one hour. The recall item was repaired & my car was washed ready to drive away ahead of the time slot I allocated. Kudos to Lisa & Team Regal. More
by mailhowe@gmail.com
Employees Worked With
Lisa Guthrie
October 22, 2019
Oil change Jerret made the appointment for the next day and I am very satisfied with the oil change. Also rotated the tires and washed my car I would recommend t Jerret made the appointment for the next day and I am very satisfied with the oil change. Also rotated the tires and washed my car I would recommend the service dept 100% More
by MILLICAT6340
Employees Worked With
Jarrett Schrom
October 21, 2019
l. My average gas mileage was reduced from 23.3 to 11. 2. The Rt rearview mirror was knocked and couldn't be focused. I worked with it and it's OK now. 3. The Rep kept raving as to how "filthy" my lines 2. The Rt rearview mirror was knocked and couldn't be focused. I worked with it and it's OK now. 3. The Rep kept raving as to how "filthy" my lines were and they all needed flushing -- I finally gave in; however, again the car has only 20K miles on it and I've never had any type of problem and I've NEVER had any lines flushed, AND anyone with any experience at all knows that when oil needs changing, IT IS ALWAYS FILTHY. (A few years ago when I took a new car in for servicing and the Rep asked if I ever used my brakes because the pads looked unused. But on the very next servicing, a Rep approached and said that the brake pads were really bad and needed replacing. When I hesitated, he said, we've already started replacing them. I felt trapped and agreed to the replacement, but I didn't return to Regal for several years -- even to buy a new car) 4. I went in for a nail in the tread and was told that all of the tires needed replacing (the car has only 20K miles) and I got no paperawork with the type of tires put on the car. "Dire need" for tilres is not the same as "Recommended" as noted on the bill. 5. I took a coupon with me and when I paid, the Rep said she gave me a discount of $90 -- the bill shows a discount of $40. More
by MARGIENIKOLS
Employees Worked With
Service Rep in the second seat
