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Regal Chevrolet - Service Center

Lakeland, FL

4.1
782 Reviews

782 Reviews of Regal Chevrolet - Service Center

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June 18, 2021

We,ve been dealing with Regal (Olds, Kia and Chevy) for 26 years now. Great service. They always explain everything and once furnished a loaner car while they did the work. More

by Mdent5002
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Jarrett Schrom
Jun 25, 2021 -

Regal Chevrolet responded

26 years, that is amazing! Thank you for choosing Regal :)

June 18, 2021

As usual very good, friendly and helpful. Was a little busy this time so it was hard to do work whilst waiting as not enough desks. More

by KEVIN.CARR
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Jarrett Schrom, Chris Lashley
Jun 25, 2021 -

Regal Chevrolet responded

Kevin, we apologize for the inconvenience. If you have trouble finding a desk next time come visit us in the showroom, we have plenty of room :)

June 15, 2021

Cost was to high for service rendered . No vacuum . Can get same thing done for a much lower cost . Costumer service was good but a bad price . More

by DANIEL.WALKER94
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
No
Employees Worked With
Chris Lashley
Jun 16, 2021 -

Regal Chevrolet responded

Daniel, thank you for your feedback. We do use OEM parts and a high quality oil but you can always check out our website & social media for coupons.

June 15, 2021

Awesome service. Great experience. Very happy witj the vehicle. Would recommend the dealership to to anyone looking to by an vehicle. Everyone is very nice More

by sims04069
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Ricky Custodio
5.0
This rating includes all reviews, with more weight given to recent reviews.
Cris Aviso
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Lisa Guthrie, Stefanie Short, Charlie Norwood
Jun 16, 2021 -

Regal Chevrolet responded

Thank you and congrats on your new Chevrolet!

June 12, 2021

Service department must be under staffed. On the third appointment they finally had time to service my vehicle. Lisa was very helpful. Thank goodness it was a covered repair. More

by pjkuzlik
Recommend Dealer
Yes
Employees Worked With
Lisa Guthrie
Jun 16, 2021 -

Regal Chevrolet responded

Like most of the country we are struggling with staff at times, We apologize for the inconvenience, and will be looking into this further because this is highly unusual unless it was extensive work that was needed.

June 11, 2021

The service Dept. messed up my oil change. But, a manager, Steve Chilton, made things right by fixing the problem. He made a trip to me and my truck is now better. Thank you! More

by Hey2u
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Steve Chilton
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Stephen Spong
Jun 16, 2021 -

Regal Chevrolet responded

Thank you for giving us the opportunity to correct the issue.

June 11, 2021

Good people! Lisa and Kenny did a good job and customer service. I will recommend this to everyone. Kenny explained and go for the best! More

by 1110
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Kenny mechanic, Lisa Guthrie
Jun 16, 2021 -

Regal Chevrolet responded

Thank you, we love that we have involved mechanics who will explain what's best for your vehicle!

June 10, 2021

Regal provides Great service and friendly/knowledgeable staff. The scheduling process is easy, if needed they shuttle you to work and back, as per your schedule. More

by MARIACDOMINGUEZ
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Lisa Guthrie
Jun 16, 2021 -

Regal Chevrolet responded

Thank you for choosing Regal Chevrolet😁

June 08, 2021

Had an 830 and 9am appt for oil changes on the two cars I bought. Arrived at 830 and were sent away with car number two because they didn’t have time to do it until car one was done. 2 hours later when we More

by slkdk1125
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
No
Employees Worked With
Paul Clason
Jun 16, 2021 -

Regal Chevrolet responded

We apologize for the inconvenience and will look into this with our management staff. This is a highly unusual situation that we find ourselves as well as the rest of the nation with being short staffed. We hope you are willing to give us another try.

June 08, 2021

Great customer service. The only thing I would say is with me being there right at 7am the lobby should not have been dirty. It’s one thing if it’s just one or 2 things but there was trash on the tables More

by Tonye-Sylest
Customer Service
Quality Of Work
Friendliness
Recommend Dealer
Yes
Employees Worked With
Jarrett Schrom
Jun 16, 2021 -

Regal Chevrolet responded

Tonye, Thank you for your feedback. We will speak to the staff about cleaning up at the end of the night. We do have a fulltime cleaner that is here during business hours to keep things tidy throughout the day. (she must have been running late)

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