Regal Chevrolet - Service Center

Not what I expected from regal I choose to bring my car to regal because of its reputation for its work and customer service. That was not the case. Even when I followed up and was I choose to bring my car to regal because of its reputation for its work and customer service. That was not the case. Even when I followed up and was being taken care of it still came off as it’s not on us or you don’t know what your talking about. When In the end everything I brought up was definitely on you guys. Also the communication was below average. When you have someone’s care for a week you should have weekly updates and not just text messages that are not even responded to. More

Scheduled service Everyone at the dealership is very friendly and helpful. Have been frequently using this dealership for service, Eco Block applications, recalls, etc. Everyone at the dealership is very friendly and helpful. Have been frequently using this dealership for service, Eco Block applications, recalls, etc. for the past five and one half years. More

Vehicle rept I found your service dept to be professional & informative during my visit on Dec. 10, 2019. I’m impressed with most of my experience with the service I found your service dept to be professional & informative during my visit on Dec. 10, 2019. I’m impressed with most of my experience with the service department. More

Routine Services Jarrod at the service department was great. I showed up early for my appointment and they were able to fit me in earlier. The service was done and I w Jarrod at the service department was great. I showed up early for my appointment and they were able to fit me in earlier. The service was done and I was home before my appointment time. Great job. More

Excellent Jessica Torres is always courteous, attentive, professional and helpful. We cannot forget Kevin and the rest of the staff! Its always a pleasure to Jessica Torres is always courteous, attentive, professional and helpful. We cannot forget Kevin and the rest of the staff! Its always a pleasure to get my vehicle serviced at Regal Chevrolet. More

Well done...Thank you! Thank you for taking such a good care of my old car! I Love My HHR7 and you had kept it in good running condition, and treat me great ... Thank Yo Thank you for taking such a good care of my old car! I Love My HHR7 and you had kept it in good running condition, and treat me great ... Thank You! 👏🏻👏🏻👏🏻👏🏻👏🏻‼️😁😁 More

Smooth and easy I’m from Michigan so I didn’t know where to take my Equinox. Fortunately Regal Chevy came up as being close to me. I called and was quickly transfer I’m from Michigan so I didn’t know where to take my Equinox. Fortunately Regal Chevy came up as being close to me. I called and was quickly transferred to service and set up with an appointment the same afternoon. As soon as I arrived a man took my vehicle while I waited comfortably in the lounge. I got a call when it was ready, a quick bit of paperwork, and my freshly serviced and washed Equinox was ready. All in all a good experience. More

Great service She had me in and out by the times I needed and made sure my windows got cleaned this visit. Great experience. Will definitely be back. She had me in and out by the times I needed and made sure my windows got cleaned this visit. Great experience. Will definitely be back. More

Service review Easy to schedule service in a timely manner. Service took less time than quoted. Lisa was courteous and reviewed findings of other suggested repair Easy to schedule service in a timely manner. Service took less time than quoted. Lisa was courteous and reviewed findings of other suggested repair issues with my vehicle. More

3rd party ins for check writers SUCKS We wrote a check for repair, There 3rd party ins.company won't garrentee it, even after showing ,there is more then enough to cover the check. I have We wrote a check for repair, There 3rd party ins.company won't garrentee it, even after showing ,there is more then enough to cover the check. I have talked to the 3rd party insurance co. And was told Regal can ok it if they want. This was very humiliating, and may force us to seek a different dealership , as much as we don't want to.. We need more then a apoligy. Our credit rating is far above average. More