Dealer Reviews
Service Reviews
Cars for Sale
Dealer Log In
Dealership
This rating includes all service center reviews, with more weight given to recent reviews.
Service Price Transparency
Workmanship
Service Time
Service Communication
765 Reviews of Regal Chevrolet - Service Center
Sort by
January 08, 2020
I was able to get an appointment without any trouble and was greeted with a smile. They took great care of me. I brought in a coupon and they were even able to give me a better deal. Love these guys! was greeted with a smile. They took great care of me. I brought in a coupon and they were even able to give me a better deal. Love these guys! More
by GRUPIAGRUPI
Verified CustomerEmployees Worked With
Jarrett Schrom
January 08, 2020
Lisa is the the best. She makes sure any service that is completed is done to a high standard. She truly cares about her customers or should I say family. completed is done to a high standard. She truly cares about her customers or should I say family. More
by Ajebengsl
Employees Worked With
January 04, 2020
Amazing Kevin is so friendly and helpful... Also, the mechanic's attendance is very helpful to understand what I have to fix in my car. Thanks for all. Kevin is so friendly and helpful... Also, the mechanic's attendance is very helpful to understand what I have to fix in my car. Thanks for all. More
by diana.colon
Employees Worked With
Kevin Colley
December 31, 2019
Oil change Great service and same day appointment available. They were able to get the job done within the time given. Also, recommendations were given for next Great service and same day appointment available. They were able to get the job done within the time given. Also, recommendations were given for next time to ensure I knew for future scheduling purposes. More
by CRAZYGOONE
Employees Worked With
Jarrett Schrom
December 30, 2019
They gave me price I was promised I was in and out in an hou Fast courteous service job was done in a timely manner. They did a visual inspection of an oil leak that I asked for and told me what I needed to hear Fast courteous service job was done in a timely manner. They did a visual inspection of an oil leak that I asked for and told me what I needed to hear. Thank you More
by charlespurvis2
Employees Worked With
Kevin Colley
December 30, 2019
Would recommend with warning I have had good & bad experiences at Regal. Average customer service in the service center. I've had more bad then good experiences. My hood was dam I have had good & bad experiences at Regal. Average customer service in the service center. I've had more bad then good experiences. My hood was damaged, my paint was chipped when oil chages were completed. I was told a video recording would be reviewed and a manager would be in contact to settle the hood damage. That never happened and the gentleman whom told me these thinns no long works there. Hmmm, was it because he lies to customers or told the truth and managment didnt want customers to know they were at fault. Love the favt that my car gets detailed with every visit. Very cool perk, however not once has the inside crease of the front seats next to the console ever been vacuumed along with the rest of the car. 12 attempts and its never been done. My last visit, the mats were not even moved. Just vacuumed over. The repairs are done with quality work, products & last thought so I go back but Im also aware I need to chexk my vehicle before leaving as well! More
by KINGKERRIANN
December 27, 2019
Seven Grand I was greeted, in the usual very professional manner, by an extremely busy service provider, Ms. Lisa. I described the symptoms of my troubles,after I was greeted, in the usual very professional manner, by an extremely busy service provider, Ms. Lisa. I described the symptoms of my troubles,after which, I was driven home in their shuttle. The next day I was advised of the problem, told parts would be shipped and the issue rectified. Regal did as described. Excellent service! More
by KGBoggess
December 27, 2019
Fantastic As Usual I marvel at how Lisa Guthrie Handles business and her customers. She is priceless. I have pointed out before to management what a jewel Lisa is. She i I marvel at how Lisa Guthrie Handles business and her customers. She is priceless. I have pointed out before to management what a jewel Lisa is. She is so consistent. More
by ROGER FARVER
Employees Worked With
December 24, 2019
Corvette Body Work I have been using the Regal dealerships for services over the years and the staff is always trying to do their best to meet my needs and expectations I have been using the Regal dealerships for services over the years and the staff is always trying to do their best to meet my needs and expectations More
by RICK.TRASPORT
Employees Worked With
Missy and Lad in the body shop
December 24, 2019
2008 Ford F-250 6.4L diesel Customer service from Brian was good. Returned calls promptly. Auto technicians need better training and supervision. Guessing at what is needed to Customer service from Brian was good. Returned calls promptly. Auto technicians need better training and supervision. Guessing at what is needed to correct issues and charging customers for parts not needed. I had a wiring harness replaced for a low fuel pressure and then returned to me only to have it towed back in for a fuel pump and tech broke fuel lines because of lack of right tools. I had a bad alternator put in and then had to bring it back in to replace again. My truck spent the better part of 2 months in this shop and cost me $1100 for the wiring harness that was not needed. The main issues I have noticed is that mechanics choose whose vehicle they want to work on and not take on vehicles that might be big jobs. This dealership side sells diesel trucks but does not have a diesel . mechanic on staff. The used car side complaint I have is that the finance dept is selling warranty plans and telling customers it covers bumper to bumper and it really is a basic mechanical warranty. More
by LONGSTREET_2
Employees Worked With
Brian
