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Regal Chevrolet - Service Center

Lakeland, FL

4.0
766 Reviews

766 Reviews of Regal Chevrolet - Service Center

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February 05, 2020

Jarett did great job at the service desk, I will return . He informed me every step of the way. He also save me $2200 through my warranty company so I didn’t have to pay anything out of pocket! More

by Stephen.jhj
Recommend Dealer
Yes
Employees Worked With
Jarrett Schrom
February 05, 2020

From the time I drove up until the time I left, I felt like royalty. Everyone was super nice and very helpful. Thanks for a great experience!! More

by Rhoden1405
Recommend Dealer
Yes
Employees Worked With
Angelo Mendez
February 05, 2020

This dealership has TERRIBLE customer service! We came in for a oil change and a tire alignment which they told us would only take 30-45 minutes, we ended up being there for over 2 hours. Whenever we asked w More

by TJ_HAILEY
Recommend Dealer
No
Employees Worked With
Lisa Guthrie
1.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Jarrett Schrom, Angelo Mendez, Kevin Colley
Feb 05, 2020 -

Regal Chevrolet responded

Thank you for your feedback, I looked up your records and you were here for just under 2 hours. We apologize for the inconvenience if the timing was misunderstood, but for both an oil change and alignment this timing is typical. A detailing was not on your records as a service purchased, we did however complete a courtesy exterior car wash, with the option to upgrade to a detail, that was declined. We pride ourselves in customer service and want all of our customer to feel 100% satisfied when they leave our service department, we turn on the AC because it is extremely hot in FL and we want our customers to enter a vehicle that has been cooled down for them. We apologize again for the inconvenience.

February 04, 2020

Went in on a Saturday and I never have time during the week called in they scheduled me in right away got an oil change and 2 other things done on my truck Great service Nice people👍👏 More

by JOJAL08
Recommend Dealer
Yes
Employees Worked With
Pete Wicher, Angelo Mendez
Feb 05, 2020 -

Regal Chevrolet responded

Thank you!

February 03, 2020

The Service is always 100%. I enjoy their professional appearance and business. Always curtious and friendly. Even if I have any issues6 they are all quick to resolve them. More

by Lady Dually
Recommend Dealer
Yes
Employees Worked With
Lisa Guthrie
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Jarrett Schrom
Feb 05, 2020 -

Regal Chevrolet responded

Thank you!

February 03, 2020

Lisa from service dept was fantastic supporting our repair which was an engine replacement. We have used Regal for 17 years and trust they will guide us to repair or replace parts as appropriate. More

by Bobbie G
Recommend Dealer
Yes
Employees Worked With
Lisa Guthrie
5.0
This rating includes all reviews, with more weight given to recent reviews.
Feb 05, 2020 -

Regal Chevrolet responded

Thank you!!!!

February 03, 2020

Got me in on schedule and out quickly with great service!! Service Dept was busy and helping everyone as fast as possible when designated employees were handling other customers. More

by DGOODSON86
Recommend Dealer
Yes
Employees Worked With
Jarrett Schrom
February 03, 2020

JARRED TOOK SUCH GREAT CARE OF ME AND MY CAR!!!!!!! I was having a bad experience up until it was him who took over and assured me i was in good hands...HE WAS RIGHT. Last time i had services done he also to More

by Cynthia De La Torre
Recommend Dealer
Yes
Employees Worked With
Jarred
Feb 05, 2020 -

Regal Chevrolet responded

Thank you! We agree, Jarrett is pretty great!

February 01, 2020

service was fast and complete. But this was the first time in years Regal had not mailed me coupons or deals on oil change and tire rotation. Jarrett did give me a $10 discount, especially since the car More

by BCRAIG4989
Recommend Dealer
Yes
Employees Worked With
Jarrett Schrom
Feb 03, 2020 -

Regal Chevrolet responded

The ones that come in the mail are through a 3rd party, next time if you don't have one check out our website, we always have coupons for you!

January 27, 2020

Eco Block treatment and oil change A very convenient location for me and fast service. The staff was very friendly and courteous. My car was ready sooner than I had expected. More

by LAPIP1
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Briand, Richard
Jan 31, 2020 -

Regal Chevrolet responded

Thank you

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