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Regal Chevrolet - Service Center

Lakeland, FL

4.0
765 Reviews

765 Reviews of Regal Chevrolet - Service Center

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June 10, 2021

Regal provides Great service and friendly/knowledgeable staff. The scheduling process is easy, if needed they shuttle you to work and back, as per your schedule. More

by MARIACDOMINGUEZ
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Lisa Guthrie
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jun 16, 2021 -

Regal Chevrolet responded

Thank you for choosing Regal Chevrolet😁

June 08, 2021

Had an 830 and 9am appt for oil changes on the two cars I bought. Arrived at 830 and were sent away with car number two because they didn’t have time to do it until car one was done. 2 hours later when we More

by slkdk1125
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
No
Employees Worked With
Paul Clason
Jun 16, 2021 -

Regal Chevrolet responded

We apologize for the inconvenience and will look into this with our management staff. This is a highly unusual situation that we find ourselves as well as the rest of the nation with being short staffed. We hope you are willing to give us another try.

June 08, 2021

Great customer service. The only thing I would say is with me being there right at 7am the lobby should not have been dirty. It’s one thing if it’s just one or 2 things but there was trash on the tables More

by Tonye-Sylest
Customer Service
Quality Of Work
Friendliness
Recommend Dealer
Yes
Employees Worked With
Jarrett Schrom
Jun 16, 2021 -

Regal Chevrolet responded

Tonye, Thank you for your feedback. We will speak to the staff about cleaning up at the end of the night. We do have a fulltime cleaner that is here during business hours to keep things tidy throughout the day. (she must have been running late)

June 08, 2021

Regal Chevrolet staff is very nice and professional. Always available to answer any question one may have. This is my go to place for vehicle service. More

by ogarzon03
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Paul Clason
Jun 16, 2021 -

Regal Chevrolet responded

Thank you, we are here for any of your questions & automotive needs :)

June 07, 2021

Going to Regal for service is always easy, fast and a great experience. When people care it makes a difference and Regal’s team always cares. Thank you for the wonderful work More

by FSP-442
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Sal Campisi Jr.
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Jarrett Schrom
Jun 16, 2021 -

Regal Chevrolet responded

Thank you for choosing Regal :)

June 04, 2021

The service guys was very helpful and kept us informed with what was going on with our vehicle. they gave my wife and I great service. More

by mike1205
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Jarrett Schrom
Jun 07, 2021 -

Regal Chevrolet responded

Thank you Mike~

June 02, 2021

Was very impressed with your service process. Jarret was great to work with and was good at keeping me updated. To this point the work performed has been acceptable. More

by jamie
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Jarrett Schrom
Jun 03, 2021 -

Regal Chevrolet responded

Hopefully it will continue to stay that way :)

June 02, 2021

The customer service is excellent, timely assistance, cordial behavior, efficient communication, I was surprised how fast the service was done. Scheduling the service was easy and fast More

by patrickcuauro
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Stephen Spong
Jun 03, 2021 -

Regal Chevrolet responded

Thank you Patrick!

June 02, 2021

Worst experience I have ever had in my life with a car dealership. I would never recommend them to anyone, nor ever have any dealings with them again More

by Wisehotels
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
No
Employees Worked With
John Smith
Jun 03, 2021 -

Regal Chevrolet responded

Your feedback is important to us, unfortunately with the information given we can not access your records, and there is no employee by the name of John Smith. Please call Customer Service Manager, Alaina Southern at 863-333-4633 or email her at alaina.s@regallakeland.com

June 02, 2021

I was disappointed with the mechanic who service my AC. I believe he should have checked the vacuum test before giving me back my vehicle with a leak in The evaporator. It cost me 2 more days without my veh More

by SMAFF50/
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Lisa Guthrie
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Chris Lashley
Jun 03, 2021 -

Regal Chevrolet responded

Thank you for your feedback, it is important to us and we will use it to improve. We apologize for the inconvenience.

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