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Regal Chevrolet - Service Center

Lakeland, FL

4.0
766 Reviews

766 Reviews of Regal Chevrolet - Service Center

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September 24, 2020

I always get excellent service whenever I bring my car in for service. The staff are very helpful and and ready to answer any question I may have. More

by JIP1537
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Lisa Guthrie
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Jessica Torres and Lisa Guthrie, Jessica Torres
Sep 24, 2020 -

Regal Chevrolet responded

Thank you!

September 24, 2020

The service was fine and friendly but it you can't take my vehicle to the garage until 7:30 don't schedule me at 7. I could have used the extra half hour sleep. I was the first customer of the day More

by TOBY0759
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Lisa Guthrie
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Jarrett Schrom, Jessica Torres, Chris Lashley, Stephen Spong
Nov 03, 2020 -

Regal Chevrolet responded

Toby - thank you for your feedback, we will be looking into this

September 23, 2020

Always great working with Jarrett at regaled. They always get the job done fast and reliable. Will always come back and always recommend others to come More

by TYLER.EDWARDS1
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Jarrett Schrom
Sep 24, 2020 -

Regal Chevrolet responded

Thank you Tyler - we'll see you next time!

September 23, 2020

So unorganized what should take 10 minutes leads to an hour waiting or sending you to building that doesn’t have your car or knows anything about you being there for any service then send you back where y More

by lr687
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
No
Employees Worked With
Lisa Guthrie
1.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : sales man who helped me was very good in showroom , Jarrett Schrom, Jessica Torres
Sep 24, 2020 -

Regal Chevrolet responded

This does not sound like a typical day at our dealership, would you be able to please provide your name so we can look up your service records. Alaina Southern Customer Service Manager 863-333-4633 alaina.s@regallakeland.com

Sep 24, 2020 -

lr687 responded

I was there two days in a row believe me I experienced it I don’t want my name posted because dealership will call me I don’t need anything you asked my opinion I gave an accurate view from a new customer and the hassle it was a Regal from finance department to service it’s not good you need to evaluate your team when no one’s looking send a secret customer in to see your operation! Thanks

September 22, 2020

Lisa Gutherie was amazing, she really helped me resolve the issues with my vehicle.. and kept me informed on what was going on with my car More

by DELCOL1014
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Lisa Guthrie
5.0
This rating includes all reviews, with more weight given to recent reviews.
Sep 24, 2020 -

Regal Chevrolet responded

That's great to hear!

September 22, 2020

Lisa Guthrie is a wonderful service adviser with whom to deal. The GM tech., Herman Mendez, fixed the described problem. As always, Regal did the trick. Thank you. Greg Cook More

by KCOOK64
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Lisa Guthrie
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Jarrett Schrom, Jessica Torres
Sep 22, 2020 -

Regal Chevrolet responded

Thanks for choosing Regal, see you next time Greg!

September 17, 2020

This was my first service on the car. Did not know what to expect when I got there. Service was done by the time I had breakfast and ran an errand. Job well done. More

by brick_doc2
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Lisa Guthrie
5.0
This rating includes all reviews, with more weight given to recent reviews.
Sep 17, 2020 -

Regal Chevrolet responded

Thanks, Hope to see you next time!

September 16, 2020

Very quick and efficient and pleasant. Pleasant atmosphere. Convenient. Clean waiting area. Service personnel make you feel like your business matters to them. Happy experienced More

by PETEANDLINDABEHRENS
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Lisa Guthrie
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Jarrett Schrom, Jessica Torres
Sep 17, 2020 -

Regal Chevrolet responded

Your business totally does, Thank you!

September 10, 2020

My family has purchased a total of five vehicles from Regal Chevrolet in Lakeland over the years. We also take our vehicles there for all of our maintenance as well. We love Regal Chevrolet! More

by Z28CAM95
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Jarrett Schrom
Sep 21, 2020 -

Regal Chevrolet responded

THANK YOU!!! We appreciate you more than you know

September 10, 2020

The service writer Jarrett is excellent. He is very knowledgeable and personable. He keeps us updated on what needs to be completed on our Silverado. Everyone in the service department is very helpful More

by Jrodle57
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Jarrett Schrom
Sep 21, 2020 -

Regal Chevrolet responded

Thank you for choosing Regal!

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