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Regal Chevrolet - Service Center

Lakeland, FL

4.0
765 Reviews

765 Reviews of Regal Chevrolet - Service Center

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June 28, 2021

Easy to get in. Customer transportation is great, very nice to have. Also, service department employee Lisa Guthrie is main reason I come to Regal Chev. for service. A professional with knowledge and More

by None
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Lisa Guthrie
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jul 16, 2021 -

Regal Chevrolet responded

Thanks for the 5 stars!

June 28, 2021

I went in for a basic tire repair for my truck and everything went downhill. The service representatives in the office were more about shop talk amongst themselves than with the customers paying money More

by zachsworld0513
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
No
Employees Worked With
Lisa Guthrie
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Chris Lashley, Melissa Ragonese
Jul 06, 2021 -

Regal Chevrolet responded

Zach, Thank you for your feedback, while our team should have kept their personal conversations to a minimum it was after hours that they opened up to assist you. The tool was not necessary to complete the job, we needed it as a courtesy to put the tire back for you. All of our customers are important to us, which is why we had several staff members stay after hours to get you back on the road safely as quickly as possible for your convenience. We apologize that this did not meet your satisfaction.

June 25, 2021

I was treated as if I was not there and the things that I asked for were not answered until I mentioned that is wasn’t answered. I wanted to know about a tool for my spare tire. The mileage sticker was not p More

by Catarvariley
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
No
Employees Worked With
Melissa Ragonese
Jun 25, 2021 -

Regal Chevrolet responded

We apologize and will speak with your service advisor, we do not want any customers to leave feeling like their needs were not addressed.

June 25, 2021

Everyone was Very helpful and kind. I felt like I could trust them and the suggestions they made in what services were needed at the time! More

by TAYLOR.CAM
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Paul Clason
Jun 28, 2021 -

Regal Chevrolet responded

Thank you for trusting us with your vehicle

June 24, 2021

I'm very happy with the service department and how they handled my vehicle they took my vehicle in with transmission issues and walked out with a new transmission covered under warranty thank you very much More

by Angel
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Lisa Guthrie
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jun 25, 2021 -

Regal Chevrolet responded

Congrats on your new transmission! Hoping it will be smooth driving for many years to come :)

June 24, 2021

My visit was with Regally KIA service very good service. More

by JOCKO_48
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Don't know
Jun 25, 2021 -

Regal Chevrolet responded

Thanks for choosing us for your service department :)

June 23, 2021

Great service! Super people! Always on time. Good work! We appreciate all of the above! More

by AVONDRASEK
Recommend Dealer
Yes
Employees Worked With
Lisa Guthrie
5.0
This rating includes all reviews, with more weight given to recent reviews.
Cris Aviso
4.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Stephen Spong, Paul Clason
Jun 23, 2021 -

Regal Chevrolet responded

THANK YOU!!

June 21, 2021

The staff overall was very friendly and attentive, especially the ladies in the area zoned for checking out. Mr. Chris was very pleasant upon my arrival and check in. More

by slsterling2million
Recommend Dealer
Yes
Employees Worked With
Mr. Pete and Mr. E ( cant remember the name, giving out information about the promotions) in sales. , Chris Lashley
Jun 25, 2021 -

Regal Chevrolet responded

Thank you for choosing our dealership!

June 21, 2021

Staff is always nice, professional, and efficient. I do not have any complaints and I will continue to take my car here when I need too. More

by anhoisington
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Chris Lashley
Jun 25, 2021 -

Regal Chevrolet responded

Thank you, we look forward to seeing you next time!

June 21, 2021

Yes as always everybody at the dealership went above and beyond to help me out. I love coming to the dealership to get my cars serviced More

by DKARRUDA2
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Melissa Ragonese
Jun 25, 2021 -

Regal Chevrolet responded

Thank you, we love that you come to our service department too!

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