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Regal Chevrolet - Service Center

Lakeland, FL

4.0
766 Reviews

766 Reviews of Regal Chevrolet - Service Center

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November 02, 2020

Service was good, but my backup camera is not working now. It was working before I arrived for service. I had to make another appointment for Tuesday Nov. 3. More

by CARRIEH116
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Jessica Torres
Nov 03, 2020 -

Regal Chevrolet responded

Carrie we apologize for the inconvenience, and will see you later today!

Nov 04, 2020 -

CARRIEH116 responded

I returned today and was told I’d be charged $90 for someone to just look at my vehicle’s back up camera. This is unfair and I am very unhappy with the service received. My camera was working when I pulled in and backed up and not working when I left. I should have come right back but was running late for an appointment so I called instead. If my vehicle is not looked at and restored to the working condition that I brought it in at I will not replace this truck next year with a new one from this distributorship. Please contact me at (863) 660-2639. Thank you. John Howell

November 02, 2020

Very happy with the service department. They did a great job with the lift on my new Colorado. Pete was awesome and kept me updated on the progress. More

by JAMNCHUCK
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Pete Wicher
Nov 03, 2020 -

Regal Chevrolet responded

The lift looks so good too!

November 02, 2020

The staff is always professional. Service is good. The only problem I can see is that it is noted on the receipt that vehicle is washed but it is not More

by therzog0
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Jarrett Schrom
Nov 02, 2020 -

Regal Chevrolet responded

We apologize for the inconvenience, the courtesy car wash is performed on every vehicle unless the customer is in a hurry or the carwash is down for maintenance. Feel free to swing by anytime and we will be happy to wash it for you!

October 31, 2020

of all the times I've been to the service dept the majority I have dealt with Lisa She as always been very helpful and polite More

by RINDYMCGEE
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Lisa Guthrie
5.0
This rating includes all reviews, with more weight given to recent reviews.
Nov 03, 2020 -

Regal Chevrolet responded

Thank you, we think Lisa is pretty great too!

October 31, 2020

My last services was on point because Lisa was very understanding of my concerns about my car and she went out the way and got a car for us to go home in Thanks More

by HELENDBENNETT
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Lisa Guthrie
5.0
This rating includes all reviews, with more weight given to recent reviews.
Nov 03, 2020 -

Regal Chevrolet responded

Thank you!

October 31, 2020

Fair, honest service department. Also, friendly staff and clean waiting room.restroom well maintained and clean. The courtesy van to take me home and pick me up when my car was done was a real blessing. More

by RVBIKER
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Jarrett Schrom
Nov 03, 2020 -

Regal Chevrolet responded

Thank you!

October 30, 2020

Had a great experience! Very friendly staff and answer all of my questions! Jessica Torres was a great help. I love the texting feature while you leave your car for any questions you may have. More

by Jessica8rz
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Lisa Guthrie
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Jessica Torres
Nov 03, 2020 -

Regal Chevrolet responded

Thank you!

October 28, 2020

I trust Lisa Guthrie with my truck. She treats your vehicle as if it were her own. Lisa is always friendly and communicates very well! More

by HOLDANH
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Lisa Guthrie
5.0
This rating includes all reviews, with more weight given to recent reviews.
Nov 03, 2020 -

Regal Chevrolet responded

Thank you!

October 28, 2020

Jarrod was up front with details and kept me informed about what was going on with my car. Offered a loaner car, when it became available, but I had lost my license and couldn't get it. More

by GAYLA51
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Jarrett Schrom
Nov 03, 2020 -

Regal Chevrolet responded

Yikes, hope you found your license!

October 28, 2020

Disappointed. Spent $900 for general maintenance. When I left car, it was working great. When I drove home, car stalled at light, idling was off, and tire was at 25 so low tire pressure was on. Not happy. B More

by FKEAGS
Quality Of Work
Friendliness
Price
Recommend Dealer
No
Employees Worked With
Jarrett Schrom
Nov 02, 2020 -

Regal Chevrolet responded

We apologize for any inconvenience, if you would please respond back with your name and telephone number so we can access your records. Thank you, Alaina Southern Customer Service Manager Regal Lakeland

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