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Regal Chevrolet - Service Center

Lakeland, FL

4.0
766 Reviews

766 Reviews of Regal Chevrolet - Service Center

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December 09, 2020

Customer service was awesome! Would highly recommend Family friends and coworkers. Would definitely give the service department to thumbs up! Thank you very much folks More

by DKARRUDA2
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Jarrett Schrom
Dec 15, 2020 -

Regal Chevrolet responded

Thanks for the 5 stars & the thumbs up!

December 09, 2020

Been pretty good but having a problem getting my trucks gps fixed. Been trying for a year and a half but get run around all the time More

by CLYDEUNDERWOOD
Customer Service
Quality Of Work
Friendliness
Recommend Dealer
Yes
Employees Worked With
Pete Wicher, Jarrett Schrom
Dec 14, 2020 -

Regal Chevrolet responded

Clyde, Call Steve Chilton our service manager- he would be happy to discuss your GPS issues with you.

December 09, 2020

I’m actually pretty upset with my service. I scheduled my appointment on Monday and I asked the young lady named Shayna more than once if I had a free oil change still available and she guaranteed me I still More

by kaylamayid
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
No
Employees Worked With
Shayna , Jarrett Schrom
Dec 09, 2020 -

Regal Chevrolet responded

Kayla, We are looking into where this misinformation came from. We apologize for the inconvenience is caused you, Chevy offers 1 free maintenance that was already used previously. We understand Jarrett discounted the services to $59.95 to help make up for her mistake but will send you something in the mail to help a little more. Thank you, Alana Southern Regal Lakeland

December 06, 2020

Regal Chevrolet- Best dealership in Lakeland, Florida. Everyone at both Regal's are always super nice and friendly. Appointments always available at my convenience. 5 stars! More

by Meru611
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Lisa Guthrie
5.0
This rating includes all reviews, with more weight given to recent reviews.
Dec 07, 2020 -

Regal Chevrolet responded

Thank you :)

December 03, 2020

Jarrett was very helpful. We will defiantly use the service department in the future. We were very satisfied with the service provided and are happy with our new vehicle. More

by THATCHER66
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Jarrett Schrom
Dec 07, 2020 -

Regal Chevrolet responded

Thank you and Congrats

December 02, 2020

I had the pleasure of purchasing a new vehicle this past Saturday. It was the best customer service experience I’ve received...I would like to thank David my sales person, he is great and attentive! More

by kessodiallo
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Stan May
Dec 07, 2020 -

Regal Chevrolet responded

Congrats on your new vehicle!!

December 02, 2020

Regal Chevrolet is very professional dealership. Very attentive and upfront with recommendations and very fair with pricing. Always a pleasant experience having my vehicle serviced at Regal. More

by TEE_2001US
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Jarrett Schrom
Dec 07, 2020 -

Regal Chevrolet responded

Thank you, Drive safe & we will see you next time :)

December 01, 2020

The personal is amazing. But the waiting time was 3 hrs. which it never had happened. That is why I'm giving it 3 stars. More

by alina.alvarez
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Stephen Spong
Dec 15, 2020 -

Regal Chevrolet responded

Yikes, Sorry about that! must have been a busy day

December 01, 2020

Lisa is always a pleasure to deal with. She is very professional, courteous and knowledgeable. She does a great job of keeping me posted on the status of my vehicle. More

by steveb14
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Lisa Guthrie
5.0
This rating includes all reviews, with more weight given to recent reviews.
Dec 15, 2020 -

Regal Chevrolet responded

Thanks!

November 30, 2020

Displeased with service of car. Took back twice and still running worse than when I originally brought it in for general maintenance and definitely over paid. More

by FKEAGS
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
No
Employees Worked With
Jarrett Schrom
Nov 30, 2020 -

Regal Chevrolet responded

Thank you for your feedback, we would like to access your records and look into this further. Could you please reply privately with your name and telephone number? Thank you, Alaina Southern Customer Service Manager

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